Infinity Movers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhat the business owner said in his response wasn't trueThe manager never talked about the cost in our old apartmentWe are not dishonest people! This business is dishonest when giving estimatesWe had a horrible experience with Infinity MoversI hope that in the future they conduct business in a more honest and clear wayI wish this company and its employees nothing but blessings going forward Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/03/30) */ Contact Name and Title: [redacted] owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @yohoo.com We did move this customer the customer volunteered to help to cut down on his timeThe customer was moving from second floor to second floor from [redacted] to [redacted] Chicago, IllinoisMr [redacted] wanted the movers to move him in only two hours it was explained to him that they could not move him from second floor to second floor and then drive to his new location in two hoursThe time was hours he was given a half an hour for the driver being loss for 10: minutesHe also wanted us to pay him for helpingHe had a Couch that would not fit through his door way the movers did not want to take responsible for the couch if it was damaged they tried to bring it through the front door and then the back door but they could only get it to fit through one door to the living roomMr [redacted] said for them to leave the coach in the kitchenThey did and left Mr [redacted] called me and called the workers all kinds of names and said he worked for the president of the county board [redacted] and he was going to report us to herI ask him what was it that he wanted he said he wanted his couch in his living roomI told him I was on a move at the time but I would come over myself in about 45:min to an hour and see if I could get the couch into his living room he said OKAbout min later he called and said don't come because he didn't have the time to sat around and wait for me and hung up on meI am so sorry that we could not please this person and I will send him the $in a check not cash because I have to report it But I want him to remember you reap what you sow Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I just wanted the money back for the hour of work that they did not performI'll take the checkEnsure that Mr [redacted] sends the check to [redacted] W [redacted] St apt [redacted] Cicero IL, XXXXX Final Consumer Response / [redacted] (2000, 23, 2015/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 21, 2015/05/19) */ Dear Mrs [redacted] I have sent a check to [redacted] twice and the check keep coming back each time with unknown address.I think you for giving me the new address for him I will send the check to his new address Thanks

Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ [redacted] Was moved by us and there was a young man that was in training at the timeThe cost to her was $per hour for the extra man which amounts to $ She complained that her couch was tornShe signed for our insurance which pay cent per poundher couch estimated weigh poundsWe are willing to send her a check for $for everything We are so very sorry that it took so long to get this resolved we have been very busy this year forgive us for not getting back to you on a timely basesWe value you as a customer and appreciate your business [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have agreed to compensate me for my troubleI just hope they spell my last name correctly on the check because it wasn't correct in their response

Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com Yes, we moved miss [redacted] and it did take a while to visit her about her damages she said she hadThe crew leader that moved her [redacted] was suffering with cancer and I told miss [redacted] that as soon as he got back to work that we would visit her because I wasn't there when they moved and we want someone that was involved with the move to be there to assist with the complaint [redacted] informed us that he was not able to come back to workSo I [redacted] went to Miss [redacted] apartment and took down the items that she said was damagedShe had a glass ball, refrigerator door holders, glass cracked, computer chipped and tape on a dresserShe called me last week and ask me to send her a copy of my reportShe did not have enough damage to be reported to the insurance companyThe total weight of the damages amount to pounds She signed for the cargo insurance we carry which is per pound I am sending her a check today for her damages [redacted]

Initial Business Response /* (1000, 5, 2015/06/11) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
Yes, we moved miss *** and it did take a while to visit her about her damages she said she hadThe crew leader that moved
her *** was suffering with cancer and I told miss *** that as soon as he got back to work that we would visit her because I wasn't there when they moved and we want someone that was involved with the move to be there to assist with the complaint*** informed us that he was not able to come back to workSo I *** *** went to Miss *** apartment and took down the items that she said was damagedShe had a glass ball, refrigerator door holders, glass cracked, computer chipped and tape on a dresserShe called me last week and ask me to send her a copy of my reportShe did not have enough damage to be reported to the insurance companyThe total weight of the damages amount to pounds
She signed for the cargo insurance we carry which is per pound I am sending her a check today for her damages
*** ***

Initial Business Response /* (1000, 7, 2014/04/16) */
Contact Name and Title: Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
We did move Miss *** March 29,At that time Miss *** did call me to say her bed was damaged and she wanted a new bedShe
also said her walls was damaged also
I made and appointment with her but could not keep the appointment and reschedule for the following MondayWhen ever we meet with someone about their damages we always bring the movers that responsible for the movingI had *** to call to set up the appointmentMiss *** said she could not see us accept 7:or 8:at night and Sundays was family dayWe cannot fix anything when everything is close
We are willing to fix her bed and the walls but she have to allow us to come doing the daylight hoursOr, if we cannot fix the bed we will pay her according to our insurance that she signed for and that is cent per pound for any damagesOur contract also says we have the rights to fix whatever is fixable
The other things she is complainting about is new she never mention this to me until I talk with her yesterday 4/
Initial Consumer Rebuttal /* (3000, 9, 2014/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Multiple appointments have been scheduled with Infinity mover's to come to my home to evaluate the damages all of which have been no call no shows, I explained to the owner I would not be able to take off of work or leave work early anymore to accommodate him due to the several missed appointment's I advised the owner of my work schedule and told him that we would have to setup a evening appointment and he refused, I never signed any contract agreeing to repair or replace at 30cent per lb and if I had been presented with such a contract I would have never allowed the company to move meI also advised the owned of all damages immediately and was told once moving season slowed down they would come to my home to take a look at the damages, it wasn't till I contacted the Revdex.com and threatened small claims court that he began to take me seriously
Final Business Response /* (4000, 23, 2014/07/22) */
Complaint # XXXXXXXX
** *** ***
First I would like to apologize for whatever problems you had with my workers*** is my son and I have reprimanded the both of them for allowing this to happenWe as a company have had many successful moves and thousand of satisfied customers and *** have been at the fore front of most of those movesI am not saying that your problem is not real what I am saying is I never got the chance to see the damage that you say you have and I would think you would want me to see themYes, we do have occasions where something get broke or the walls get damaged but the customer are willing to work with us and allow us to see the damagesYes I had an appointment with you that I couldn't keep and scheduled another appointment with you without consulting the crew manager ***After talking with him about the move I had him to call you to reschedule the appointmentThe crew that does the move has to be present when we meet so they can answer to the grievances that you my have
At this time we are willing to pay you according to the insurance agreement you sign when you were moved per pound
which is standard across the industry
Bed pounds
box spring pounds
night stand pounds
art pieces pounds
TV pounds
________________________
total pounds @ = $
Or we will come out and repair whatever is broken
Final Consumer Response /* (4200, 13, 2014/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never signed anything agreeing to 30cent per pound and I am asking that any and all damages be replaced

Initial Business Response /* (1000, 5, 2015/03/30) */
Contact Name and Title: [redacted] owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yohoo.com
We did move this customer the customer volunteered to help to cut down on his time. The customer was moving from second...

floor to second floor from [redacted] to [redacted] Chicago, Illinois. Mr. [redacted] wanted the movers to move him in only two hours it was explained to him that they could not move him from second floor to second floor and then drive to his new location in two hours. The time was 3.5 hours he was given a half an hour for the driver being loss for 10: minutes. He also wanted us to pay him for helping. He had a Couch that would not fit through his door way the movers did not want to take responsible for the couch if it was damaged they tried to bring it through the front door and then the back door but they could only get it to fit through one door to the living room. Mr. [redacted] said for them to leave the coach in the kitchen. They did and left.
Mr. [redacted] called me and called the workers all kinds of names and said he worked for the president of the county board [redacted] and he was going to report us to her. I ask him what was it that he wanted he said he wanted his couch in his living room. I told him I was on a move at the time but I would come over myself in about 45:min to an hour and see if I could get the couch into his living room he said OK. About 20 min later he called and said don't come because he didn't have the time to sat around and wait for me and hung up on me. I am so sorry that we could not please this person and I will send him the $95.00 in a check not cash because I have to report it.
But I want him to remember you reap what you sow.
Initial Consumer Rebuttal /* (2000, 7, 2015/03/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just wanted the money back for the hour of work that they did not perform. I'll take the check. Ensure that Mr. [redacted] sends the check to [redacted] W [redacted] St apt ** Cicero IL, XXXXX.
Final Consumer Response /* (2000, 23, 2015/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 21, 2015/05/19) */
Dear Mrs [redacted]
I have sent a check to [redacted] twice and the check keep coming
back each time with unknown address.I think you for giving me the new
address for him I will send the check to his new address.
Thanks

Initial Business Response /* (1000, 5, 2015/06/11) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
Yes, we moved miss [redacted] and it did take a while to visit her about her damages she said she had. The crew leader that moved her...

[redacted] was suffering with cancer and I told miss [redacted] that as soon as he got back to work that we would visit her because I wasn't there when they moved and we want someone that was involved with the move to be there to assist with the complaint. [redacted] informed us that he was not able to come back to work. So I [redacted] went to Miss [redacted] apartment and took down the items that she said was damaged. She had a glass ball, refrigerator door holders, glass cracked, computer chipped and tape on a dresser. She called me last week and ask me to send her a copy of my report. She did not have enough damage to be reported to the insurance company. The total weight of the damages amount to 102 pounds.
She signed for the cargo insurance we carry which is .30 per pound I am sending her a check today for her damages
[redacted]

Initial Business Response /* (1000, 5, 2015/10/08) */
[redacted]
Was moved by us and there was a young man that was in training at the time. The cost to her was $26.00 per hour for the extra man which amounts to $78.00.
She complained that her couch was torn. She signed for our...

insurance which pay 30 cent per pound. her couch estimated weigh 125 pounds. We are willing to send her a check for $115.00 for everything.
We are so very sorry that it took so long to get this resolved we have been very busy this year forgive us for not getting back to you on a timely bases. We value you as a customer and appreciate your business
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/10/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have agreed to compensate me for my trouble. I just hope they spell my last name correctly on the check because it wasn't correct in their response.

The customer called me and understated the amount of furniture she had when we went to her apartment they had boxes stacked to the ceiling. The customer lived on the second floor and we had to load from the streets which was 50 to 60 feet from her door. it took three men and her husband to move...

all of the things they had to the truck in 5 hours. When we arrived at her new apartment we were in a 24 foot truck loaded from front to back. At arrival we were confronted with a long haul again 40 feet from the steps and a second floor walkup. We were there 12 hours but we only charged her with 10 hours. Before we left her first house the manager told her what the cost would be. She said she had to go to the bank to get the money. When we arrived she only had $700.00 dollars. She said her husband would go and get the rest of the money but he only came back with $100.00 which made $800.00. Which left a balance of 380.00. We told them that since they only had $800. we would set their things in their back yard and her son and husband could bring them up stairs. She said no her son was only 11years old and could not do any work. So we told her for the 380.00 we needed some collateral like a T.V or something they wanted to give me a godfather clock.We thought these people was earnest and would pay us because we put the time in for them. I see they want to back out of their obligation to pay their dept. I will give them their T.V back. They can pick it up whenever they want to and I pray that they are blessed and prosper[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. What the business owner said in his response wasn't true. The manager never talked about the cost in our old apartment. We are not dishonest people! This business is dishonest when giving estimates. We had a horrible experience with Infinity Movers. I hope that in the future they conduct business in a more honest and clear way. I wish this company and its employees nothing but blessings going forward.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/10/16) */
Mrs. [redacted]
Dear Miss [redacted] I am sorry about your chair we thought we could fix it but the wood on the leg of the chair was defective and could not be fix.
I am sorry for not getting back to you in a timely manner I have...

been in and out of town on long-distance moves and maybe missed your call. Zoey never told me you called. I am sending you a check for the full amount of $119.00 for the chair. I hope this make everything ok between us
[redacted]

Initial Business Response /* (1000, 5, 2015/10/08) */
[redacted]
Was moved by us and there was a young man that was in training at the time. The cost to her was $26.00 per hour for the extra man which amounts to $78.00.
She complained that her couch was torn. She signed for our insurance...

which pay 30 cent per pound. her couch estimated weigh 125 pounds. We are willing to send her a check for $115.00 for everything.
We are so very sorry that it took so long to get this resolved we have been very busy this year forgive us for not getting back to you on a timely bases. We value you as a customer and appreciate your business
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/10/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have agreed to compensate me for my trouble. I just hope they spell my last name correctly on the check because it wasn't correct in their response.

Initial Business Response /* (1000, 5, 2014/10/16) */
Mrs. [redacted]
Dear Miss [redacted] I am sorry about your chair we thought we could fix it but the wood on the leg of the chair was defective and could not be fix.
I am sorry for not getting back to you in a timely manner I have been in...

and out of town on long-distance moves and maybe missed your call. Zoey never told me you called. I am sending you a check for the full amount of $119.00 for the chair. I hope this make everything ok between us
[redacted]

Initial Business Response /* (1000, 5, 2015/03/30) */
Contact Name and Title: [redacted] owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yohoo.com
We did move this customer the customer volunteered to help to cut down on his time. The customer was moving from second floor to...

second floor from [redacted] to [redacted] Chicago, Illinois. Mr. [redacted] wanted the movers to move him in only two hours it was explained to him that they could not move him from second floor to second floor and then drive to his new location in two hours. The time was 3.5 hours he was given a half an hour for the driver being loss for 10: minutes. He also wanted us to pay him for helping. He had a Couch that would not fit through his door way the movers did not want to take responsible for the couch if it was damaged they tried to bring it through the front door and then the back door but they could only get it to fit through one door to the living room. Mr. [redacted] said for them to leave the coach in the kitchen. They did and left.
Mr. [redacted] called me and called the workers all kinds of names and said he worked for the president of the county board [redacted] and he was going to report us to her. I ask him what was it that he wanted he said he wanted his couch in his living room. I told him I was on a move at the time but I would come over myself in about 45:min to an hour and see if I could get the couch into his living room he said OK. About 20 min later he called and said don't come because he didn't have the time to sat around and wait for me and hung up on me. I am so sorry that we could not please this person and I will send him the $95.00 in a check not cash because I have to report it.
But I want him to remember you reap what you sow.
Initial Consumer Rebuttal /* (2000, 7, 2015/03/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just wanted the money back for the hour of work that they did not perform. I'll take the check. Ensure that Mr. [redacted] sends the check to [redacted] W [redacted] St apt ** Cicero IL, XXXXX.
Final Consumer Response /* (2000, 23, 2015/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 21, 2015/05/19) */
Dear Mrs [redacted]
I have sent a check to [redacted] twice and the check keep coming
back each time with unknown address.I think you for giving me the new
address for him I will send the check to his new address.
Thanks