Infinity Restoration

some minor burglary damage was caused by squatters while we were away my insurance company [redacted] authorized $29,minus my $deductible for repairs I was interviewing contractors when Infinity Restoration showed up with a check made out to them for $29,446.76, to my husband and I and [redacted] *** We had [redacted] sign and well as my husband and I The check was handed to Monty S [redacted] on the day he came to the house, the check was somehow lost and they claim I never gave it to them (I have witnesses) At any rate a stop payment was placed on the check and it is being reissued The very first thing their project manager, Monty S [redacted] determined that $29,was not enough to cover the damage, said the kitchen needed to be gutted I was there with their tile man and we both said there was absolutely not reason to gut the kitchens and cabinets were not being replaced and the tile was not going under the cabinets, only the dish washer needed moving

Worst customer service! My husband and I bought our house less than a year ago, and recently the roof has been leakingWe have a 5-year warranty (transferred from the seller) on the roof through Infinity Restoration that doesn't expire for more than years However, it has been nearly impossible to get a hold of JB, the "production manager." I have placed (7) calls into Infinity Restoration, and my husband has called twice in the last week or soI was only able to make contact with JB once and that was almost a week agoHe said he would call me back, and never didWe may end up taking this to small claimsHopefully, no further damage is done to our new homeBeware!