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Infinity Trading Group, LLC

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Infinity Trading Group, LLC Reviews (3)

The [redacted] family came to our office on March 18, to have there Income taxes preparedAfter the initial appointment we started the preparation of the tax returns and they were completed and delivered to the client on April 17, They were accepted by the IRS on April 17, When Mr [redacted] picked up his taxes on April 17th he did not comment on service but that he was a little surprised with the amount due to the taxing authorities After he went home he then notified us that he wanted to take an office in the home deduction which would save on his taxesWe agreed to amend his return, but we never gave a definite time on completionIt is my understanding we said it would be in a few daysThe amended return was picked up on May 24, by Mr [redacted] and no mentions of dissatisfaction were madeIn reference to the implication about paying for tax service before completion, it has been my policy over the last plus years that we only take money for preparation of taxes at the pickup time of the return by the client

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me We have received our tax forms back
Regards,
*** ***

The [redacted] family came to our office on March 18, 2016 to have there 2016 Income taxes prepared. After the initial appointment we started the preparation of the 2016 tax returns and they were completed and delivered to the client on April 17, 2016. They were accepted by the IRS on April 17, 2016....

 When Mr. [redacted] picked up his taxes on April 17th he did not comment on service but that he was a little surprised with the amount due to the taxing authorities.  After he went home he then notified us that he wanted to take an office in the home deduction which would save on his taxes. We agreed to amend his return, but we never gave a definite time on completion. It is my understanding we said it would be in a few days. The amended return was picked up on May 24, 2016 by Mr. [redacted] and no mentions of dissatisfaction were made. In reference to the implication about paying for tax service before completion, it has been my policy over the last 25 plus years that we only take money for preparation of taxes at the pickup time of the return by the client.

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