Infinity Van Lines

WARNING!!!!!! The ABSOLUTE WORST moving experience ever!!!!!! I would not recommend them to anyone! All of our unboxed items were never delivered to us (new quad, new large area rug, and brand new office chair, dog bed, and I haven't even gotten a chance too look inside all the boxes to see what else is missing/damaged)The worst business I have ever had to deal withMost of my dishes are brokenAll of our stuff was handled without careBoxes are smashedThe service was very unprofessional!!! So much for hr in advance call as promisedEven brand new bins were so damaged that it's not even usable anymoreI'm so disappointed in this companyI will most definitely do what I can to allow others to know how bad my moving experience was so that they don't make the same mistake I did (trusting this company or should I say "companies" with my belongings)Very unprofessional!!! It's no wonder they have to keep changing their business nameI would rate this place a BIG if I had that option!! Do not go with infinity van lines or crown van linesThey have other names too!! Do your research!! Unless you want only 3/of your belongings and 1/of them damaged then go for itBut if you want more professional services then do your research people!!! DON'T GO WITH THIS COMPANY!!!!

I had a horrible experience with this moving companyFrom the gI was duped by their sales representative [redacted] who informed me that All Over United does not use any sub-contractors and that all of the trucks and movers are their ownTheir representative informed me the driver would be there on time and that the delivery within the timeframe I requested would be doneNeither happenedThe driver allegedly hit a construction crane and showed up over an hour late and the inter-state trip north (a hour drive) took the driver nearly hoursMind you my wife did the drive at the same time and completed it in hours and my mother-in-law drove along the very road the driver claimed there was traffic on and there was no trafficAt 6:PM I called the driver who noted he was only minutes away, then he disappeared for over hours and ignored all of my calls as well as my wife'sHe showed up close to PM claiming on the phone to me that my building had called him at PM saying that it would be too late to drop the stuff off; I spoke with my building throughout this whole time and they said it would be fine if they started before PM and that they never spoke with the Company, the sub-contractor (Economy Van Lines) that they claimed not to use, and that they don't even have the movers' phone numbersI also pointed out to the driver that I spoke with him after the alleged call and told him it would be fine to come before Telling this company the end-time was a mistake as they clearly and purposefully came when they knew things couldn't be delivered The next morning, the driver showed up over an hour and a half late again and told us he wouldn't let us have any of our stuff unless we paid $cash on the spotI told the Company to just charge the extortion fee to my credit card as permitted by my contract, estimate and from their initial contact with me ( [redacted] ), yet [redacted] the general manager said customers "may" pay by credit card but that "they" (read: the sub-contractor they used) demand cash or money orderWe had no choice but to pay A couple of days after the move I posted a negative review on the very site [redacted] had sent to me previously showcasing their positive reviewsThe call ended with a man named [redacted] stating that "the internet works both ways..." This company ignored the very items that are "guaranteed" on their website, in the emails sent to me, etcand have lied nearly every step of the processI spent hours on hold with them and have been yelled at by numerous "customer service representatives." Please do yourself a favor and do not use this companyI won't even start on the extra money we spent to receive same-day delivery THEY ALSO CLAIM TO BE Revdex.com ACCREDITED ON THEIR WEBSITE AND ACCORDING TO THIS SITE ARE NOT

Do not use this company it will be the biggest mistake of your life they are liars cannot reach them by phoneThey have had our furniture for over two weeks now and we still have no idea when we're going to get itThey give you one excuse after another and keep raising the price

My husband and I decided we wanted to move to Los Angeles, CA We started researching moving companies, and looked at many different companies We finally decided to go with All Over United Moving & Storage I was assured that they had their own truckes and drivers, and that they would not farm our move out to another company The dates were set for 11/- 11/ I paid the deposit, and though we were all set 11/came and went, 11/came and went, and we still had not heard anything from them I contacted the movers on 11/after no calls from them, and found it very difficult to get in touch with anyone When I finally contacted someone, I was told that there was a miscommunication between the drivers and dispatch and that they did not make any pick ups in the area until Thursday or Friday 11/or 11/ I was reaasured that they was afluke, and that everything else was going to go as planed moving forward Of course I was extremely upset as we had planned everything around 11/- 11/ They promised that they could pick up on the new dates without any issues They also stated that they would check with the owner for a possible discount 11/came and went, and finally 11/6, and I still had not heard anything from them Finally, I received a call from one of that employees stating that they had dates of 11/or 11/available for pickup or I could get a full refund She said nothing about the dates of 11/or 11/or why they could not make that date Of course I wanted a refund, and I would never recommend dealing with this company again They were not honest in how they represented their services and were not very responsive to attempts to contact them

I want to thank these movers for a pleasant experienceI was apprehensive but they proved that there are still professional service companies that care about their clientsGreat job [redacted] you are great at what you do

This review is written concerning my family's experience from 7/27/to 8/22/moving from Norfolk, VA to New Mexico First, the company, Affordable Movers, LLC out of Raleigh, NC are absolutely moving brokers contrary to their website claims Definitely oversell, under deliver If you call them and [redacted] answers or returns your call, he may seem like the nicest guy in the world, but RUN Once he has your deposit, you won't be able to contact him again versus deal with dispatch [redacted] and another gal I cannot recall her name) and they only return your call if you find leverage and threaten to canx We didn't end up going with these folks, so that;'s the end of this review Second company All Over United Movers, Inc as with any moving broker, their binding moving estimate no matter how much the word BINDING is emphasized, the moving company always says "that is what we hope will happen", while giving a status They have absolutely NO, zero, zip, zippo control of when the driver that agrees to pick up your load will deliver it These companies do not control the drivers and the drivers don't have moving crews They hire them off of Craiglist or Labor Ready and sit in the cab of the truck while the poor hired laborers bust [redacted] in degree heat We were told and legally committed to via legally binding email that our goods would arrive NLT than 5-business days from when we were picked up We were supposed to be picked up on a Satur/Sun and were actually picked up on the following Wed (7/27) at 7p in the rain and the crew finished at midnight, then we got to drive the 1st leg of our drive West after this Our allegedly binding agreement stated no later and under no circumstances would it be "estimated" to take longer than days to move our stuff It took days!! It only takes days to drive from VA to NM It took the driver that actually delivered our goods, from Wed 8/to Mon 8/to arrive Of course! he had other household good shipments on his truck mixed in with ours, I saw that as they unloaded the truck and I had to repeatedly say, that is mine or that is NOT mine All Over United Movers will not return your calls unless you, as a client, find some sort of leverage as we did Customer Service began to return our calls, only because they saw they were not holding all the cards, after thinking they might Also, [redacted] & [redacted] out of Atlanta, GA, could not be more shady They answer the phone only after you might call them from a different number then they know for you thinking it might be new business and oh no! it's the customers that are waiting for us to deliver their goods Honestly, all of the companies above (3), should have told us our move was too small and we need to move ourselves, because they couldn't promise a quality and timely job There is a bad movers portal that generates a bad for business list available to federal employees as well as military families If a moving company gets on this list, they are at that point barred from any new "sponsored" moves via SATO and military base movement offices If a company gets on that list, they cannot be used for sponsored moves Unfortunately for the above companies, my wife and I both work federal positions and have placed at least D&G Movers as well as All Over United Movers on this list Take some advice Moving families in the U.S., if it's not Mayflower, North American Van Lines, Allied Van Lines, Wheaton Moving or another highly reputable large name don't DO it! The rest are simply brokers that contract moving jobs out to long haul moving truckers and the rest is a turkey shoot! :-( Learn from us, Moving Brokers will take advantage of anyone willing to place any degree of trust in ANYTHING they might say But they don't control squat once the client pays that deposit, dispatch does and dispatch doesn't care about you If it's not the above large companies, don't even waste your time getting a quote That's all from the Western U.S

INFINITY VAN LINES promoted itself as a recommended mover that is not a broker "- No Middleman or Third Party involved; Transporting Household Goods in our OWN trucks. " It also sends promotional materials declaring that it has an A+ rating with the Revdex.com. We had an excellent relationship with the Infinity representative over several months to prepare for our move. Our final quote was around $12k for the goods listed. The day of the move Ocean Moving and Storage showed up instead of Infinity, charged us over $18k and refused to move our murphy bed at 8:00 that night saying they didn't have the proper tools although it was always listed on the inventory. Infinity never responded to our requests for help. Never heard from them again. The 40 days of free storage promised by Infinity were not given by Ocean, the $335/mo quoted by Infinity for storage turned into over $1000. When Ocean showed up with our belongings, it was not all in good condition and they left their trash in the driveway, refusing to take it with them. It was a terrible exhausting experience unlike any we have had before.