Influence Mobile, Inc

Hello,
My support team advised me that yesterday this customer contacted us via our Facebook page and we resolved this issue and provided her access to her gift cards On a related note we have messaged our customer base since mid-January that we would be deactivating the iOS
versions of our product while we rebuilt the technology platform and re-launched iOS mid-year We sent out numerous messages via push, email and in-app to advise all players of this upcoming process Accounts remain active and are accessible via Android devices In terms of her attempts to contact us, we have found a bug in our previous support technology provider Zendesk that wasn't forwarding requests to our new provider HelpShift so we never did receive her request until she reached out to our Facebook pages Once we became aware of the issue it was resolved immediately
As a matter of course, we respond to initial contacts for support in 6-hours and typically within the same business day Our ticket resolution time averages 4-days We apologize for the extra work this caused and I am open to having people contact me directly at ***louderrewards.com to discuss this matter in more detail.
Sincerely,
Daniel T***
CEO
Influence Mobile/ Louder Rewards