InFocus Corporation

Subject: RE: Revdex.com COMPLAINT # [redacted] Hi ***,InFocus has made every effort to resolve Mr [redacted] issueAfter replacing his projector twice, we were able to conclusively determine that his issues are being caused by his environment, not any kind of defect in the projectors themselvesObviously, InFocus cannot guarantee that our products will perform as intended if exposed to excessive heat, vibration, etcWe made an agreement with Mr [redacted] to provide final replacement of a different model type, in hopes that it would not experience the same issuesHe agreed that that was a fair solutionIf you have any further questions, please let me know

Complaint: [redacted] I am rejecting this response because: Knowingly selling a product that had a defect and the usb port regardless doesnt work consistentlyThis is a prime example of a defective product therefore I would like to pursue a request for a refund.Sincerely, [redacted]

InFocus Corpcannot guarantee that our products are compatible with 100% of 3rd party peripherals on the marketFor this reason, customers are given a day window to ensure that the product will meet their needs or return it for a full refund

Subject: RE: Revdex.com COMPLAINT # [redacted]Hi [redacted],InFocus has made every effort to resolve Mr. [redacted] issue. After replacing his projector twice, we were able to conclusively determine that his issues are being caused by his environment, not any kind of defect in the...

projectors themselves. Obviously, InFocus cannot guarantee that our products will perform as intended if exposed to excessive heat, vibration, etc. We made an agreement with Mr. [redacted] to provide 1 final replacement of a different model type, in hopes that it would not experience the same issues. He agreed that that was a fair solution. If you have any further questions, please let me know.

Complaint: [redacted]I am rejecting this response because: Knowingly selling a product that had a defect and the usb port regardless doesnt work consistently. This is a prime example of a defective product therefore I would like to pursue a request for a refund.Sincerely,[redacted]