Information Agent, Inc.

*** *** called us on Friday February 27,AFTER closing hoursHe did not bother to leave a message on our easy touse business voice mail systemApparently he did find time to type a complaintto the Revdex.com without giving us ANY opportunity to meet his concerns first. Today March 2,
*** *** again called us, this time at 6:AM inthe morningThis time he left a messageHis call was returned by our customerservice department by 7:We do not open until 8:am but our CS representativearrived at work early and immediately contacted Mr***Mr***'s business * * * ***HAS BEEN OUR CUSTOMER MULTIPLE TIMES IN THE PASTOn more than one occasion hisbusiness has happily cashed our promotion checks for $confirming the termsand understanding of the promotionThe business has a history of obtaining ourservices and then asking for a refund after services have been deliveredWeissued a refund to them on January 16, At least that time they allowed us to meetthe request personally instead of calling out the Revdex.com without any opportunityto address customer concern WE issued the requested refund this morning approximatelyseconds after the phone call was completed this morning Mr***will have in the morning(Tuesday morning)

Wow! I would have expected so much more from a company that is an accredited Revdex.com member as *** *** company is Perhaps seek to understand what really occurred? Perhaps work with the company she has a disagreement with? While we entirely regret having any customer unhappy and quite
honestly are deeply concerned for Ms*** dis-satisfaction with us the truth is almost the complete opposite of what Ms*** statesFirst to be absolutely clear; Not only did her father clearly order this but her father took affirmative action to confirm the order by signing his name and his company name by hand on the back of a promotion check that was attached to crystal clear “terms of offer”A copy of that item is attachedHere is the timeline; May 4, Our sales and promotion department contacted *** ***Our promotions specialist spoke to *** *** at length concerning our Internet advertising and promotions serviceMr*** agreed to our terms of the offer; The key points of the offer; That we would pay a promotional payment, payable to his business, in exchange for his agreement to; 1) Actually login and test drive multiple features of our Internet offering2) That he would affirm cancellation by writing or email or phone call after that test drive if not interestedMr*** claimed he was the head of *** *** *** AND a large number of other family owned businessesWe have a policy that has been in place for more than a year of verifying the position a customer claims to hold within a company independentlyWe confirmed Mr***’s claim of “head of several family businesses” including the subject business we had contacted him aboutThis is confirmed in part by such locations as; ***
*** The email address he provided: *** And several other, too numerous to mention, publicly available informational minutiaAbout minutes after the initial conversation with Mr*** took place a third party verifier called Mr*** to be certain he understood the arrangement and with particular emphasis of his obligations and that we would charge on “day 31” if he did not cancelWe also promised to notify Mr*** in writing before charging him to remind him “time is up” We followed that up with an email to Mr*** to confirm once again the key parts of the arrangementThat is three distinct contacts with Mr*** all affirming the arrangement prior to us shipping the packageMay 10, The package arrives at the businessMay 18, Mr*** clearly has received the package and we would assume is clearly happy as he removes our promotional check that is stapled with multiple staple with a sheet that is marked in LARGE BOLD LETTERS “DO NOT CASH THIS CHECK WITHOUT UNDERSTANDING THE TERMS OF THE OFFER YOU ARE AGREEING TO BY CASHING THIS CHECK” He signed his company name and his own name by hand on the back of that check! June 1, Our staff scoured the Internet for reviews of Mr***’s companySome were less than complimentary; From the Revdex.com review page; “I was given a quote in writing with this company for chair rentalTwo hours before delivery I was told that the price was going to be more than I was quotedI was told that I could authorize a change in my contract or it would be cancelledThis was less than hours before I was having people at my home for a weddingThe deposit I paid was more than the rental fee, and four days after returning the product I have not received a credit to my cardI would never recommend this so called business to anyone!!!” We also found positive reviews and moved those positive reviews to the listing we had createdThe idea being to raise SEO in terms of positive for Mr***’s companyWe emailed Mr*** a short email about the work we had doneJune 2, Our staff found appropriate promotional material and posted on our *** and their *** that materialWe emailed Mr*** a short email about the work we had doneThat clearly had Mr*** attention as the site was logged into, again, from his location(In keeping with the terms of the offer… we appreciate that Mr*** was doing so.) June 3, A confirmed delivery letter (with a few pieces of fancy chocolate) was delivered to Mr*** attention*** tracking number *** *** It was signed for by *** ***This letter stated in clear and unequivocal terms that the offer was expiring and now was the time to cancel without chargeWe provided, yet again, all terms of the offer, and verified the account on which we were setting up auto debit (many of the numbers were XXX so that a third party gaining possession of the letter would not have the account number) While the official billing date was June we did not actually bill until June 20, We never heard from anyone until Tuesday July 19thMs*** *** was highly agitated and frankly somewhat abusive with multiple threats galore including the threat “I am filing a complaint with the Revdex.com immediately” Our senior customer service representative tried to calm her so he could both investigate the situation AND solve itOur customer service representative, interjected himself in-between her threats and yelling, promised her an IMMEDIATE refund and cancellation confirmationMs*** provided an incorrect email address and the cancellation confirmation bouncedOur representative called her back to get a correct email address and to confirm that the refund had already been initiatedAt that point a cancellation confirmation was sent to Ms*** at her correct email addressJust as quickly an auto generated confirmation of refund confirming it would be in her possession on Thursday July 21st was emailedAFTER all of thatAFTER the promise of immediate cancellation and IMMEDIATE refundAfter all of that only then did *** *** file a Revdex.com complaint! The company of *** *** and *** *** as of the refund on July 21st has $of our money and stellar service from usWe have an unjustified, unneeded, and simply what could only be described as a vindictive and deliberate attempt to tarnish our reputation via her complaint (filed AFTER we had met every concern and filed completely oblivious and contrary to the facts of the arrangement.) Ms*** owes us an apology

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thank you and will send that uncashed check back one we receive our money.*** ***

I am rejecting this response because:  In your response you stated... "I will mail by first class mail a cashier’s check to [redacted]'s directattention via US Priority mail for $299.01 on Saturday December 13, 2014. Once this is done I will email [redacted] the tracking number."   As of 11am  Monday 12/15/14 I still have no tracking number, and no assurance that we will be placed on the "never contact again list." Thanks in advance for your cooperation in this matter. [redacted]

[redacted]There really is no other response that is appropriate. On September 18, 2017, our customer acquisition department contacted [redacted] at [redacted] (formerly known as [redacted]) and made the following offer; WE would provide a free thirty-day trial of our online...

services, a web site, and extended user guide and DVD without cost and in fact would pay Kevin $40.00 out of our own pocket if he agreed to; 1) Simply check out what we could do.2) Cancel within 30 days if not interested. [redacted] agreed. Following that initial conversation, we had a third-party recall [redacted] to be certain he understood the agreement and accepted it. He did. We sent the package to the direct attention of [redacted]. There was a shipping charge of $8.95 he was required to pay. As agreed we provided him, instantly, within the package, a check for $48.95Yes, that is correct, they now have NET $40 of our money. We received a bizarre communication after they received package and we IMMEDIATELY cancelled any service (they were NEVER charged)We send them a communication that we had indeed cancelled.We told them to cash the $8.95 check and keep the extra $40.00 for their troubles.We told them in writing that cashing the check would not cause the subscription to re start. They were cancelled and that would remain the case. So, they have $40 of our money.  We did everything we promised… In writing. [redacted] believable They want a refund for the $8.95 for a check the wrote with our company name and contact on the package and directly to the attention of the one who authorized [redacted]?   We want our $48.95 check back.  Or they can cash it and send us $40.00 This behavior is simply erratic and unexplainable and I did not need to look far to find multiple other published examples. Looking at [redacted] I see the company has less than happy customers; [redacted]
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I am rejecting this response because:  They told me NOT to cash the check they sent. They sent a package that was not authorized by [redacted]. The package said Kevin Chain to [redacted] which is not the business name. I emailed them saying do not cash our check. All they ever do is curse, as you can see in the response they give. They do not like when people call them out on how they run a business.   Here is the correspondence. ATTN: [redacted]Cancellation ID#:5652 [redacted],We have received your request for a cancellation of services. Should you have any further questions regarding this account, please contact management via email using [redacted].Keep in mind that you have lifetime access to our free services regardless of subscription. Instructions on how to use these features were sent in the Website Starter Kit we originally sent your company. If you have lost or misplaced your starter kit, let us know. We would be happy to create a new one for you and mail it out at no charge.Thank you for your time,[redacted] Customer Service Rep.PowerSportsHub.com[redacted]My response: (this was because I questioned them and them) Interesting that I get this email.  I will be making sure to call the police about your company. You sound like a ripoff and scam.  Now from the president of this company: (as you can see, he told me to destroy the check!, why would he ask for me to pay him back???[redacted],You sound like you have watched one too many high drama movies.Chill out!While I apologize for any miscommunications that might have occurred no one is trying to "rip you off".Just trying to do business.You need not worry.Given the, quite frankly, nasty and accusatory nature of your communications we do not want to do business with you.We have flagged your information as do not contact in the future.While you were invited earlier to cash the $48.95 check and doing so will not sign you up nor obligate you to anything, at this point you should destroy it since there is no possibility that you will keep your part of the bargain (Make an honest assessment of our services and decide if you're interested.)[redacted]President[redacted]My response: Dear [redacted],I do ask you not to cash our check that [redacted] asked for today.  I did look up your business and I do see some customers not happy with the way you conduct business and you are marked as a scam.  If you were a legit business, I am not sure why you would send something to us COD and also sent us a check. It is way too fishy, sorry to say. Thank you and good night.[redacted]So, you can see I asked for them to NOT cash our check, however they did so.  They asked for us to not cash theirs and we have not.  [redacted]

Wow We made an arrangement with [redacted] at [redacted]. We never spoke to [redacted] except when she called us, quite abusively, to insult our company, calls us names including “scam” and promising to file complaints and cause us problems.The arrangement with [redacted] was that we would...

send a package for $8.95 shipping cost. After [redacted] took the time to review our services AND confirmed his desire to go forward AFTER a 30-day free trial OR cancel, either choice being fine, we would reimburse the shipping charge PLUS an additional $40.00Within an hour of the package arriving we heard from April as described above.  Needless to say, we cancelled the account immediately and sent April a confirmation of the cancellation.[redacted] has a check from us for $48.95. They have not returned it or advised us that it has been destroyed. [redacted] has NEVER BEEN CHARGED by us. Why the amazing level of hostility from [redacted] is beyond our understanding.  Here is the type of response we generally get;   From: [redacted]> To: PowerSportsHub Customer Service <[redacted]> Subject: RE: ATTN: [redacted] - Thanks from PowerSportsHub.com!! Date: Fri, 20 Oct 2017 13:43:45 +0000 Hello,                 Just wanted to drop a line to let you know that we are not interested. Thank You.   Sincerely, [redacted] Office Manager  [redacted]   PHONE: [redacted] E-MAIL: [redacted] HOURS:Monday-Friday 9am-4pm    From: PowerSportsHub Customer Service [mailto:[redacted]] Sent: Monday, October 09, 2017 6:28 PM To: [redacted] <[redacted]> Subject: RE: ATTN: [redacted] - Thanks from PowerSportsHub.com!!   Yes,  email works fine! [redacted]
At 06:45 AM 10/9/2017, you wrote:I have not yet look at the information (just got it Friday) is it okay to cash the check? If I am NOT interested I just e-mail you, is that correct?  Sincerely,[redacted], Office Manager [redacted] PHONE: [redacted]E-MAIL: [redacted] HOURS:Monday-Friday 9am-4pm    RESOLTUTION AS REQUESTED BY [redacted]; Attached to this communication is a copy of the $8.95 check provided by [redacted] for shipping charges. We have stamped the check “VOID” and we are mailing back to [redacted]. Additionally, we have flagged [redacted] so that we never contact them again

This is ridiculous. We expended over $150 to try and create a new happy customer.We have, quite literally, thousands and thousands of satisfied customers that enjoy our promotions and promotion checks. Many of them have never spent a penny but simply enjoyed the $40 payment.We sure don't make our money billing unwilling customers.  The notion that would somehow end up profitable is preposterous.PowerSportsHub wishes all the best to the [redacted]'s. We will NEVER call them or do business with them so the needn’t worry about interaction from us.Attached you will see two pictures;One of ten dollars in two-dollar billsThe other an envelope addressed to [redacted] directly.    It is in the mailbox tonight. Not only does [redacted] get her $8.95 but she gets an extra $1.05.   [redacted] can use that to pay the postage to mail back our $48.95 check.Seems like that covers the "refund" request in full.

[redacted],I first received your information from home on Friday night. I typed an immediate response as I did not wish to wait. Our bank closed on Saturday so this was dealt with today.The cashiers check for $299.01 has been sent.  I do not have tracking number in possession but will by end of business today.I can assure you that you are on the DO NOT CONTACT LIST forever and ever! :-)Again I apologize for any communication breakdowns on our part.Clearly we could have done better.I will be emailing you again today with tracking information.[redacted]

While we would certainly disagree with the characterizationof [redacted]'s complaint we are happy to meet [redacted]'s desired solution.  [redacted] was not whom we had contact with at the business --- "Thomas"was.  I will mail by first class mail a cashier’s check to [redacted]'s directattention via US...

Priority mail for $299.01 on Saturday December 13, 2014. Oncethis is done I will email [redacted] the tracking number.   [redacted] if there isanything else we can do to meet your needs please contact us directly at [redacted] or [redacted]Our sincerest apologies for any and all of our failures in communication withyour business.We wish you, your family, and friends a wonderful Christmas and a fantastic NewYear.Jonhttp://powersportshub.com

Date: Tue, 08 Mar 2016 15:53:28 -0800 To: [redacted] From: PowerSportsHub Customer Service <[redacted]> Subject: Re: Complaint ID# [redacted] Mr [redacted], The representative whom spoke to you today simply told you that the list of services was extensive and that we would provide details in a report to you within 24 hours. Instead of allowing us to provide you excellent service you complained to the Revdex.com almost immediately even after the representative committed to getting you the details you requested. The refund you have requested has been issued. All associated webpages, directory listings, SEO services, etc. have been cancelled effective today. The refund will post to your account on Friday March 10th
[redacted] Customer Care

Date: Tue, 08 Mar 2016 15:53:28 -0800 To: [redacted] From: PowerSportsHub Customer Service <[redacted]> Subject: Re: Complaint ID# [redacted] Mr [redacted], The representative whom spoke to you today simply told you that the list of services was extensive and that we...

would provide details in a report to you within 24 hours. Instead of allowing us to provide you excellent service you complained to the Revdex.com almost immediately even after the representative committed to getting you the details you requested. The refund you have requested has been issued. All associated webpages, directory listings, SEO services, etc. have been cancelled effective today. The refund will post to your account on Friday March 10th
[redacted] Customer Care

Review: [redacted] Directory sent my father some information collect freight. I wrote a check from my business account to cover the freight due of $5.01. He reviewed their proposal and decided to decline "membership". They took the account number and the routing number off of my check and created another check for $199 and sent it through on my account. When I found this charge on my statement, I called and they very quickly "cancelled" his membership, mind you he declined their program when they solicited him after sending the package. Putting my account information onto another check and sending it to my bank is a fraudulent practice.Desired Settlement: I want the money they stole from me back. Evidently those funds should be credited to my account by Thursday, July 21.

Business

Response:

Wow! I would have expected so much more from a company that is an accredited Revdex.com member as [redacted] company is. Perhaps seek to understand what really occurred? Perhaps work with the company she has a disagreement with? While we entirely regret having any customer unhappy and quite honestly are deeply concerned for Ms. [redacted] dis-satisfaction with us the truth is almost the complete opposite of what Ms. [redacted] states. First to be absolutely clear; Not only did her father clearly order this but her father took affirmative action to confirm the order by signing his name and his company name by hand on the back of a promotion check that was attached to crystal clear “terms of offer”. A copy of that item is attached. Here is the timeline; May 4, 2016 Our sales and promotion department contacted [redacted]. Our promotions specialist spoke to [redacted] at length concerning our Internet advertising and promotions service. Mr. [redacted] agreed to our terms of the offer; The key points of the offer; That we would pay a promotional payment, payable to his business, in exchange for his agreement to; 1) Actually login and test drive multiple features of our Internet offering. 2) That he would affirm cancellation by writing or email or phone call after that test drive if not interested. Mr. [redacted] claimed he was the head of [redacted] AND a large number of other family owned businesses. We have a policy that has been in place for more than a year of verifying the position a customer claims to hold within a company independently. We confirmed Mr. [redacted]’s claim of “head of several family businesses” including the subject business we had contacted him about. This is confirmed in part by such locations as; [redacted]

[redacted] The email address he provided: [redacted] And several other, too numerous to mention, publicly available informational minutia. About 30 minutes after the initial conversation with Mr. [redacted] took place a third party verifier called Mr. [redacted] to be certain he understood the arrangement and with particular emphasis of his obligations and that we would charge on “day 31” if he did not cancel. We also promised to notify Mr. [redacted] in writing before charging him to remind him “time is up” We followed that up with an email to Mr. [redacted] to confirm once again the key parts of the arrangement. That is three distinct contacts with Mr. [redacted] all affirming the arrangement prior to us shipping the package. May 10, 2016 The package arrives at the business. May 18, 2016 Mr. [redacted] clearly has received the package and we would assume is clearly happy as he removes our promotional check that is stapled with multiple staple with a sheet that is marked in LARGE BOLD LETTERS “DO NOT CASH THIS CHECK WITHOUT UNDERSTANDING THE TERMS OF THE OFFER YOU ARE AGREEING TO BY CASHING THIS CHECK” He signed his company name and his own name by hand on the back of that check! June 1, 2016 Our staff scoured the Internet for reviews of Mr. [redacted]’s company. Some were less than complimentary; From the Revdex.com review page; “I was given a quote in writing with this company for chair rental. Two hours before delivery I was told that the price was going to be more than I was quoted. I was told that I could authorize a change in my contract or it would be cancelled. This was less than 24 hours before I was having 100 people at my home for a wedding. The deposit I paid was more than the rental fee, and four days after returning the product I have not received a credit to my card. I would never recommend this so called business to anyone!!!” We also found positive reviews and moved those positive reviews to the listing we had created. The idea being to raise SEO in terms of positive for Mr. [redacted]’s company. We emailed Mr. [redacted] a short email about the work we had done. June 2, 2016 Our staff found appropriate promotional material and posted on our [redacted] and their [redacted] that material. We emailed Mr. [redacted] a short email about the work we had done. That clearly had Mr. [redacted] attention as the site was logged into, again, from his location. (In keeping with the terms of the offer… we appreciate that Mr. [redacted] was doing so.) June 3, 2016 A confirmed delivery letter (with a few pieces of fancy chocolate) was delivered to Mr. [redacted] attention. [redacted] tracking number [redacted] It was signed for by [redacted]. This letter stated in clear and unequivocal terms that the offer was expiring and now was the time to cancel without charge. We provided, yet again, all terms of the offer, and verified the account on which we were setting up auto debit (many of the numbers were XXX so that a third party gaining possession of the letter would not have the account number) While the official billing date was June 11 we did not actually bill until June 20, 2016. We never heard from anyone until Tuesday July 19th. Ms. [redacted] was highly agitated and frankly somewhat abusive with multiple threats galore including the threat “I am filing a complaint with the Revdex.com immediately” Our senior customer service representative tried to calm her so he could both investigate the situation AND solve it. Our customer service representative, interjected himself in-between her threats and yelling, promised her an IMMEDIATE refund and cancellation confirmation. Ms. [redacted] provided an incorrect email address and the cancellation confirmation bounced. Our representative called her back to get a correct email address and to confirm that the refund had already been initiated. At that point a cancellation confirmation was sent to Ms. [redacted] at her correct email address. Just as quickly an auto generated confirmation of refund confirming it would be in her possession on Thursday July 21st was emailed. AFTER all of that. AFTER the promise of immediate cancellation and IMMEDIATE refund. After all of that only then did [redacted] file a Revdex.com complaint! The company of [redacted] and [redacted] as of the refund on July 21st has $25 of our money and stellar service from us. We have an unjustified, unneeded, and simply what could only be described as a vindictive and deliberate attempt to tarnish our reputation via her complaint (filed AFTER we had met every concern and filed completely oblivious and contrary to the facts of the arrangement.) Ms. [redacted] owes us an apology

Review: Seems like they have taken it upon themselves to withdraw $294 each month since November 2, 2014 from my business account([redacted]) without authorization. Would like to see in court how they are able to do that. They have stolen money in November 2014, December 2014 and January 2015. Have not seen a charge for February.Desired Settlement: To refund all months that were stolen

Business

Response:

[redacted] called us on Friday February 27,2015 AFTER closing hours. He did not bother to leave a message on our easy touse business voice mail system. Apparently he did find time to type a complaintto the Revdex.com without giving us ANY opportunity to meet his concerns first. Today March 2, 2015 [redacted] again called us, this time at 6:45 AM inthe morning. This time he left a message. His call was returned by our customerservice department by 7:15. We do not open until 8:00 am but our CS representativearrived at work early and immediately contacted Mr. [redacted]. Mr. [redacted]'s business [redacted]HAS BEEN OUR CUSTOMER MULTIPLE TIMES IN THE PAST. On more than one occasion hisbusiness has happily cashed our promotion checks for $30.01 confirming the termsand understanding of the promotion. The business has a history of obtaining ourservices and then asking for a refund after services have been delivered. Weissued a refund to them on January 16, 2012. At least that time they allowed us to meetthe request personally instead of calling out the Revdex.com without any opportunityto address customer concern. WE issued the requested refund this morning approximately60 seconds after the phone call was completed this morning. Mr. [redacted]will have in the morning. (Tuesday morning)

Review: I noticed a withdrawal from my bank account this morning and saw it was a fake check made out to Power Sports Hub for $294 with a statement on the signature that states draft authorized by your depositor. This name rang a bell. They had sent an informational packet back in quite some time ago that required a COD for $5.01 which we refused the first time but at some point during a redelivery attempt when I was not in the office an employee wrote a check for. We opened the package and there was a check enclosed along with information as to what this company does. We were not interested so we tore up the check and threw the package away in the garbage. Now some time later they took $294 out of my checking account and I am assuming they got my account and routing number from the COD check my employee wrote for the $5.01. We DID NOT SIGN UP for anything and this company did NOT HAVE AUTHORISATION TO MAKE A WITHDRAWAL FROM MY BANK ACCOUNT. I was actually already upset with them having to write a $5.01 check for a fed-ex COD package. This is certainly not considered truthful business practices and I view this as fraud.Desired Settlement: Mail a postal money order refunding the full amount of $294 + 5.01 = 299.01 to us at 275 8th street. San Francisco CA. 94103 and in addition please place us on your DO NOT CONTACT list forever.

Business

Response:

While we would certainly disagree with the characterizationof [redacted]'s complaint we are happy to meet [redacted]'s desired solution. [redacted] was not whom we had contact with at the business --- "Thomas"was. I will mail by first class mail a cashier’s check to [redacted]'s directattention via US Priority mail for $299.01 on Saturday December 13, 2014. Oncethis is done I will email [redacted] the tracking number. [redacted] if there isanything else we can do to meet your needs please contact us directly at [redacted] or [redacted]Our sincerest apologies for any and all of our failures in communication withyour business.We wish you, your family, and friends a wonderful Christmas and a fantastic NewYear.Jonhttp://powersportshub.com

Consumer

Response:

I am rejecting this response because: In your response you stated... "I will mail by first class mail a cashier’s check to [redacted]'s directattention via US Priority mail for $299.01 on Saturday December 13, 2014. Once this is done I will email [redacted] the tracking number." As of 11am Monday 12/15/14 I still have no tracking number, and no assurance that we will be placed on the "never contact again list." Thanks in advance for your cooperation in this matter. [redacted]

Business

Response:

[redacted],I first received your information from home on Friday night. I typed an immediate response as I did not wish to wait. Our bank closed on Saturday so this was dealt with today.The cashiers check for $299.01 has been sent. I do not have tracking number in possession but will by end of business today.I can assure you that you are on the DO NOT CONTACT LIST forever and ever! :-)Again I apologize for any communication breakdowns on our part.Clearly we could have done better.I will be emailing you again today with tracking information.[redacted]

Review: I noticed a withdrawal from my bank account this morning and saw it was a fake check made out to Power Sports Hub for $294 with a statement on the signature that states draft authorized by your depositor. This name rang a bell. They had sent an informational packet back in October that required a COD for $5.01 which my employee wrote a check for. We opened the package and there was a check enclosed along with information as to what this company does. We were not interested so we tore up the check and threw the package away in the garbage. Now a month later they take $294 out of my checking account and I am assuming they got my account and routing number from the COD check my employee wrote for the $5.01. We did not sign up for anything and this company did not have my authorization to take money from my account. I was actually already upset with them having to write a $5.01 check for a fed-ex COD package.. This is fraud and you need to stop and get customers you sign up sign a real contract and bill them and not take money from unsuspecting business's accounts.Desired Settlement: I want my $294 that was illegally taken from my bank account.

Business

Response:

The first we heard from [redacted] was this morning. We promised to take care of it at once. A refund was issued five minutes after we hung up the phone. She will have it in the morning. A simply cancellation via email, phone call, or fax instead of "ripping up check" would have prevented any billing. [redacted] (your employee) agreed he would let us know via one of those methods when we spoke to him on October 16. The package was sent to his direct attention.

Regardless we deeply apologize for any misunderstanding.

The refund will be in your possession first thing tomorrow morning Thursday November 20, 2014 as we promised when you spoke to us this morning.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Information Agent working with PowerSports Hub opted to send us a packet with a COD charge of $5.01. I was out of the country, and gave our employees permission to write checks on our account, and they gave the $5.01 to the delivery person and accepted this packet.The packet offers SEO services or basically 'getting our company name out there' services. The packet includes a $30.01 check that once you cash, you've earned a great $25 ($25 when you deduct the $5.01 you've already paid them) to review their services. If you like their services, they will bill you $294 every 3 months. If you aren't interested, you call or email to cancel within 30 days. As a matter of fact, the enclosed flyer reads "YOUR OBLIGATIONS TO EARN YOUR $25 - Please read the following BEFORE you cash your check" and then continues on to say that you must cancel within 30 days or be billed, etc...Again, I didn't request this packet. And I'm no it, I didn't cash the $30.01 check. I'm not interested in their services.After being out of the country for a week, I was behind at work. So I called the number on the packet to ask them why they thought it would be okay to send me a packet COD (which our employees had no clue about) that I didn't request, but got no answer, and was too far behind to worry about $5. However, today, I see that a check was created by someone most likely from PowerSports Hub or Information Agent, made payable to PowerSports Hub for $294 with our routing and checking account number which I assume they pulled from the $5.01 check they got from us. That check was cashed and cleared our account on October 23rd. Please can someone/anyone explain to me how this is legal? We did not request their services. We rec'd a packet with $5.01 COD (too low of an amount for me to issue a stop payment or mess with trying to contact them.) We didn't cash their check hence showing we weren't interested or accepting their terms, yet they create a check with our routing and account number and cash it?Desired Settlement: I want my refund in full and I want PowerSports Hub and Information Agent investigated. I've contacted our state's attorney general as well as the Secret Service. Whilst the Secret Service says this is too small for them to look into (unless they find out about other claims,) I at least know these companies are now in their system/on their radar. Our bank account was closed due to activity which we believe to be fraudulent.

Business

Response:

Whoa!

Slow down!!

[redacted] was billed by accident. (Accidents do happen)

We spoke to her first thing this morning and promised we would process a refund

immediately and apologized for the difficulty.

[redacted] will have refund in the morning!

Sheesh!

We have been in business for 20 years. When [redacted] called our number she received

instant service. We answer our phone lines LIVE Monday - Friday 8:00 AM - 3:00

PM PST

PS [redacted] can STILL

cash our check as a compensation for her difficulties. It will start nothing.

The account is cancelled and she will have a refund in the morning.

Business

Response:

[redacted],

We wholeheartedly apologize to you.

I wholeheartedly apologize to you.

The previous reply was simply to let you know it was taken care of. (Your

requested refund) You should have tomorrow and we will follow up to be

sure.

Our error. Our mistake. We have tens of thousands of customer

interactions every year and I promise we take this issue quite serious.

If there is anything else you would like me to do let me know.

In the meanwhile please feel free to cash our promotion check for $30.01.

Accept it as a small token of our apology.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me so long as we rec'v the $294 owed to us within a reasonable amount of time.

Review: Power Sports Hub contact [redacted] on or about June 25, 2014 in regards to soliciting their website and advertising. I refused to sign up and was told they would send me information in the mail. On July 11, 2014 [redacted] received a COD letter for the amount of $5.01. I was out of town during this time, so the owner of [redacted] - [redacted] issued a check for the amount not knowing what the package was. When I returned and reviewed the package it contained a check, a CD and information on their services. After reviewing the information and did not want their services I shredded the check, CD and information. On August 9, 2014 while reviewing the [redacted]'s [redacted] bank account I noticed a unauthorized check in the amount of $294.00. The check is a "look a like bank check" with all of [redacted]'s [redacted] information on it made out to Power Sport Hub. Never did I or [redacted]'s [redacted] agree to do business with Power Sports Hub. Do to the fact that this check is made out to appear that [redacted]'s [redacted] issued this check to them I have contacted the Federal Fraud Division and filed a complaint. We are also filing a fraud check complaint with the bankDesired Settlement: Resolution of this matter would be that Power Sports Hub credit our account back the $294.00 that they unauthorized took by issuing a fraud check.

Business

Response:

To whom it may concern and Revdex.com;

My apologies for the delayed response. It has taken a few

weeks to recover from the astonishing, incomprehensible, and honestly

unimaginable complaint offered by [redacted] ostensibly on behalf of [redacted].

Astonishment comes as [redacted] has, prior to this

exchange, in the past been our customer on a minimum of three (3) prior occasions.

Every year we run a special promotion in which we actually

pay a motor[redacted] related business to check out our latest offering package of services,

etc. that we provide in real time over the Internet.

On January 26, 2010 [redacted]’s cashed our check for

$30.01 with our 2010 promotion. They did not remain paying customers as they

cancelled without additional charge. We assume they were happy receiving what

amounts to “free money” for a few moments of their time.

On July 6, 2011 [redacted]’s cashed our check for $30.01

with our 2011 promotion. They did not remain paying customers as they cancelled

without additional charge. We assume they were happy receiving what amounts to “free

money” for a few moments of their time.

On December 6, 2012 [redacted]’s cashed our check for

$30.01 with our 2012 promotion. They did not remain paying customers as they

cancelled without additional charge. We assume they were happy receiving what

amounts to “free money” for a few moments of their time.

On June 25, 2014 [redacted] was contacted about our 2014 promotion.

The promotion itself being identical to the three that [redacted]’s participated

in during past promotions. In past promotions it was

not [redacted] whom was the point of contact. As subsequent events make painfully

clear [redacted] “handles” such generous promotions (one that had already placed

better then $90.00 in the coffers of [redacted]’s [redacted]s in past promotions) much differently

than her predecessor coworkers whom had been the point of contact in prior

years.

As [redacted]s had been a participant in several prior promotions

they were given celebrity priority status basically meaning “to the top of the

list” for shipping and services. On August 8, 2014 after having services

enabled for 44 days we charged [redacted]’s [redacted]s just as our promotion materials,

etc. make clear (in the absence of any cancellation of services), identical to

the terms of the three prior promotions that [redacted]’s [redacted]s participated in.

The very next morning, Saturday August 9, 2014 (and we are

closed on Saturday’s) [redacted] sent a nasty email from our website interface at 8:46

AM;

Sender details:

Review: We received a call regarding a free directory listing that we had to look over when it was mailed to us. They informed us that we have to pay a COD charge of $5.01 to pay for the packet and then to cash a $25.00 check for our hassle as a free gift to us for taking the time to look over it. We REFUSED the package and did NOT pay the COD charge of $5.01. Some how this company got ahold of our bank account information and has been auto debiting our account for 3 months!!!!! WE NEVER authorized ANY transaction or debit from our account!!!! We called the company when we noticed the charge and they claimed they have provided us with SEO services, but yet can't show any records of where we approved anything. I began to research them on here and we have noticed we are not the only people that have had this happened, but we have no clue how it happened to us since we did not send a COD check back.Desired Settlement: REFUND ALL CHARGES FROM OUR ACCOUNT!!!! We did not authorize these charges and we did not pay for a COD check, we refused the COD and [redacted] took it back!

Business

Response:

Date: Tue, 08 Mar 2016 15:53:28 -0800 To: [redacted] From: PowerSportsHub Customer Service <[redacted]> Subject: Re: Complaint ID# [redacted] Mr [redacted], The representative whom spoke to you today simply told you that the list of services was extensive and that we would provide details in a report to you within 24 hours. Instead of allowing us to provide you excellent service you complained to the Revdex.com almost immediately even after the representative committed to getting you the details you requested. The refund you have requested has been issued. All associated webpages, directory listings, SEO services, etc. have been cancelled effective today. The refund will post to your account on Friday March 10th

[redacted] Customer Care

Business

Response:

Date: Tue, 08 Mar 2016 15:53:28 -0800 To: [redacted] From: PowerSportsHub Customer Service <[redacted]> Subject: Re: Complaint ID# [redacted] Mr [redacted], The representative whom spoke to you today simply told you that the list of services was extensive and that we would provide details in a report to you within 24 hours. Instead of allowing us to provide you excellent service you complained to the Revdex.com almost immediately even after the representative committed to getting you the details you requested. The refund you have requested has been issued. All associated webpages, directory listings, SEO services, etc. have been cancelled effective today. The refund will post to your account on Friday March 10th

[redacted] Customer Care

Review: This company contacted our business asking us to check out the company and website. They notified me that they would send us a check in the amount of $30.01 along with a information packet, and that $25 of the check would go to us for taking the time to review their offerings, and the $5.01 would go to paying for the COD delivery of the package. Upon receipt of the package we reviewed the offerings and determined that we had no need of them. We deposited the check that was meant to pay for our time and did not pursue the matter further. This morning we found that a fraudulent check was issued by Power Sports Hub in the name of our business for the amount of $294. We at no point agreed to do business with this company. We only agreed to review what they services they may offer. No matter what, nothing would justify issuing a counterfeit check. I will be pursuing all possible legal recourse against this scam.Desired Settlement: return the stolen money and turn yourselves into the proper authorities.

Business

Response: