The first time the customer contacted us, we advised them that they needed to contact Tower Administrative Services for any information concerning their account. He said he contacted Tower Admin and was unable to get the information he was requesting. That is when we advised him that we do not provide Amortization Schedules with the Bi-Weekly payment service, and gave him other options to obtain one. We are glad to hear the customer got the information he was seeking from Tower Admin and that this matter has been resolved. For the record, the amount of money our company makes on a customer’s account is miniscule compared to the savings they achieve.
We have corresponded with the Customer to address their questions. We followed up with 2 emails to make sure their questions and concerns were addressed to their satisfaction but have yet to hear back from them on the follow up emails so we assume their questions and concerns were addressed...
The information the customer ordered was mailed via first class mail on 3-11-16. When the customer notified us that they had yet to receive the information we emailed it to them on 3-21-16. We then received a notice from the Revdex.com on 3-23-16 that the customer had filed a complaint about...
non receipt of their order. Because there was a delay in the customer receiving their order, and because we always strive for 100% Customer Satisfaction, we have issued a full refund in the amount of $85.00 to the customer. The refund check was mailed via 2nd Day Priority Mail with USPS Tracking on 3-24-16 and was delivered to the customer's mail box on 3-26-16 at 10:53 a.m. If you need any further information, please don't hesitate to contact us.
The first time the customer contacted us, we advised them that they needed to contact Tower Administrative Services for any information concerning their account. He said he contacted Tower Admin and was unable to get the information he was requesting. That is when we advised him that we do not provide Amortization Schedules with the Bi-Weekly payment service, and gave him other options to obtain one. We are glad to hear the customer got the information he was seeking from Tower Admin and that this matter has been resolved. For the record, the amount of money our company makes on a customer’s account is miniscule compared to the savings they achieve.
We have corresponded with the Customer to address their questions. We followed up with 2 emails to make sure their questions and concerns were addressed to their satisfaction but have yet to hear back from them on the follow up emails so we assume their questions and concerns were addressed...
sufficiently.
The information the customer ordered was mailed via first class mail on 3-11-16. When the customer notified us that they had yet to receive the information we emailed it to them on 3-21-16. We then received a notice from the Revdex.com on 3-23-16 that the customer had filed a complaint about...
non receipt of their order. Because there was a delay in the customer receiving their order, and because we always strive for 100% Customer Satisfaction, we have issued a full refund in the amount of $85.00 to the customer. The refund check was mailed via 2nd Day Priority Mail with USPS Tracking on 3-24-16 and was delivered to the customer's mail box on 3-26-16 at 10:53 a.m. If you need any further information, please don't hesitate to contact us.