To Whom It May Concern, We will be reaching out to Mrs [redacted] to ask for the opportunity to check her vehicle to make sure our store has not caused any further damage to her radiator then she admitted to having prior to bringing the vehicle to our shopWhen dealing in the removing and reinstalling there is always a possibility something could have gone wrong and for that we are going to keep a open mind and work with our mutual customer to resolve this matterOur goal is always to give the best customer service possiblePlease feel free to contact us if there is anything else we can do Thank You
To Revdex.com, We are very sorry to see one of our customer has a problem with our serviceWe are contacting the customer today to see what is the problem and as the damageCustomer is out of warranty but as customer courtesy we will do everything within reason to take care of customer Thank you very much [redacted] ***
To Whom it may concern, 16px;"> This vehicle came in on 1-6-and left on 1-15-It took several days because the power steering did not work after we finished rebuilding the transmission We bought a new power steering pump and rack-n-pinion at no cost to the customerThis had fixed the power steering which was not part of the transmission repairThe vehicle left working fine and then he returned on 1-28-and said it was not shifting rightWe replaced his valvebody under warranty and had him back on the road on 2-3-with the transmission shifting perfectThe vehicle had to relearn the new valvebody which may take a few days or milesMr [redacted] calls us a few days later with the vehicle at the dealerWe advised him that he had a warranty with us and he has to bring the vehicle back to us for us to look at the problem again.We never had a chance to drive or check his vehicle to see if the transmission was not shifting rightWe are not disputing that computer may have gone bad also due to the internal transmission problemWe have documentations from our mechanic and diagnostician that this vehicle had internal transmission problemWe have removed dismental and rebuild this transmission with complete warrantyOur warranty clearly states that warranty issues are honor at this shop onlyWe stand behind all of our work and we will honor Mt Jermon warranty if he bring this vehicle back to us as we had advise him to doWe apologize to the customer if this has caused any inconvenience to himWe are looking forward to hearing from Mr Jermon and take care of any warranty claim he may have in the futureThanksA + Transmission Specialist [redacted] , **
To Whom It May Concern, We will be reaching out to Mrs [redacted] to ask for the opportunity to check her vehicle to make sure our store has not caused any further damage to her radiator then she admitted to having prior to bringing the vehicle to our shopWhen dealing in the removing and reinstalling there is always a possibility something could have gone wrong and for that we are going to keep a open mind and work with our mutual customer to resolve this matterOur goal is always to give the best customer service possiblePlease feel free to contact us if there is anything else we can do Thank You
To Revdex.com, We are very sorry to see one of our customer has a problem with our serviceWe are contacting the customer today to see what is the problem and a
s the damageCustomer is out of warranty but as customer courtesy we will do everything within reason to take care of customer Thank you very much [redacted] ***
To Whom it may concern, 16px;"> This vehicle came in on 1-6-and left on 1-15-It took several days because the power steering did not work after we finished rebuilding the transmission We bought a new power steering pump and rack-n-pinion at no cost to the customerThis had fixed the power steering which was not part of the transmission repairThe vehicle left working fine and then he returned on 1-28-and said it was not shifting rightWe replaced his valvebody under warranty and had him back on the road on 2-3-with the transmission shifting perfectThe vehicle had to relearn the new valvebody which may take a few days or milesMr [redacted] calls us a few days later with the vehicle at the dealerWe advised him that he had a warranty with us and he has to bring the vehicle back to us for us to look at the problem again.We never had a chance to drive or check his vehicle to see if the transmission was not shifting rightWe are not disputing that computer may have gone bad also due to the internal transmission problemWe have documentations from our mechanic and diagnostician that this vehicle had internal transmission problemWe have removed dismental and rebuild this transmission with complete warrantyOur warranty clearly states that warranty issues are honor at this shop onlyWe stand behind all of our work and we will honor Mt Jermon warranty if he bring this vehicle back to us as we had advise him to doWe apologize to the customer if this has caused any inconvenience to himWe are looking forward to hearing from Mr Jermon and take care of any warranty claim he may have in the futureThanksA + Transmission Specialist [redacted] , **