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Informative Research Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** ***

*** *** is citing reports that are several years old We did refuse to write a check to *** *** as she contested the charge on her account and that would be tantamount to paying her money we never received We have refunded her credit card.As you may know here are the facts regarding
the Norovirus incident at the Swan Club.We were found blameless There were over here that week, over the weekend Although we are dismayed that even one person became ill, if there were something wrong with the food or facility many more than people would have become sick.Not only did we demonstrate to the inspectors that our cleaning methods were in compliance with recommended standards, but we hired an outside company to shampoo carpets and furnishings In addition we had the entire facility fogged with an antimicrobial, that removes any lingering virus, bacteria, mold and mildew for a minimum of months We intend to repeat this process biannually We were closed for one day, and reopened without incident.Just to insure that all of our staff member have a greater awareness we paid the Board of Health to give a class here to all employees, even non food handlers That means that not only are the members of our kitchen staff in attendance, but our servers, buspeople, hostesses, bridal attendants, porters and receptionists were paid to come in and take the class.Please note that the furniture cleaning, fogging and class were done at our discretion and expense None of it was required by the Board of Health.If you have any further questions, please contact me.Shelley S*General ManagerThe Swan Club*** *** *** Venue*** *** *** Mobile

Dear Revdex.com,
Mr. and Mrs. [redacted] have never contacted IR directly to file a dispute regarding the inquiries into their credit report by our client [redacted]. They instead contacted [redacted] to dispute. [redacted] from [redacted] contacted Informative Research to see what the process...

was to remove inquiries.
Mr. [redacted] also stated that the [redacted] had a mortgage loan in process with them. IR informed [redacted] that since there was a mortgage loan in process there was acceptable permissible purpose for the credit pulls as per FCRA regulations. [redacted] Mortgage accessed Mr. and Mrs. [redacted]'s credit report on 6/6/2016 at the time they originally applied for the loan and gave authorization. As part of the loan process; the lender then re-pulled credit on 11/22/16 as the original report had expired. Three bureau merged mortgage credit reports are only valid for 90 days.
Per bureau regulations; authorization for a 2nd credit pull is not required during the mortgage loan process as long as the lender has authorization for the original credit pull and the borrowers have not cancelled the loan transaction.
[redacted] had acceptable permissible purpose to access Mr. & Mrs. [redacted]'s credit report in connection with a current mortgage loan transaction. Therefore, it was deemed that both inquiries were legitimate and the dispute was frivolous and irrelevant. Informative Research provided this explanation to Mr. and Mrs. [redacted] at the request of the lender.
Regards,
[redacted] - Director of Compliance
Informative Research

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