InfoSec Institute, Inc.

This class is certainly did not meet my expectations I wish previous people would have reviewed this course more so I could have avoided infoSec Institute
Overall:
The company itself seemed to be just going thru the paces They sent an email during and after the class asking how things were and how they were exceeding my expectations I replied to each email and eval request Never received any response about how poor their service had been
Online:
They claim to be an "online" institute They run a traditional class room in an hotel conf room and throw up a Lync web conf with a cheap webcam You can see the whiteboard or slides The instructor even only responded to any of the online questions 50% of the time There were several technical problems where the online students were dropped, couldn't hear, or couldn't see The instructor also dropped off the internet at times They charge the same onsite or online
Instructor:
Time management - very poor chapters / days Took two days to get thru one chapter He spend a large part of the first day just talking about himself Then would spend hours on just one or two slides, then rush thru Class started late every day one day mins late Class would also come back from breaks late Many days he stopped the class early As we got closer to the end and he noticed that we were very far behind he spend up to the point where most the class couldn't keep track which page we were on
Depth of knowledge: Poor He regularly spend large chucks of time explaining something backwards When a student finally got him to realized he was wrong the reaction was kinda "oops" and then he just moved to the next subject He was often making up definitions to acronyms When it came to newer technology such as cloud he was just dead wrong
Presentation: Poor He would regularly forget there was on online class We couldn't always here him or the rest of the class at best we were hearing one-sided conversations People would ask questions and he would just repeat what he side over and over, not answering the question or re-phasing Several times he laughed at somebody asking a questions because they didn't understand what he said
Many subjects in the syllabus were not even covered because of lack of time

Initial Business Response /* (1000, 5, 2015/02/18) */
Contact Name and Title:***
Contact Phone: XXX-XXX-XXXX
Contact Email: [email protected]
This is in response to Revdex.com complaint XXXXXXXX*** took our CCNA Voice boot camp from 8/4-8/8/There were students scheduled to
attend and of them were live on line, so *** was the only student in the physical classAs part of our company policies *** is entitled to one free re-sit if they do not pass *** exam at the end of the course*** was scheduled to re-sit in October of 2014, but that class was cancelled due to low enrollmentInfoSec Institute decided to discontinue the course of CCNA Voice after 2015, and therefore CCNA Voice is no longer offeredTherefore, InfoSec Institute is offering *** a refund of his certification fees, as well as a free re-sit in a similar courseLet me know if you have any questions or need any additional information
Sincerely,
*** ***
Staff Accountant
**@infosecinstitute.com

Initial Business Response /* (1000, 5, 2014/05/23) */
Contact Name and Title:[redacted] - Staff Acco
Contact Phone: [redacted]
Contact Email: [redacted]
This is in response to[redacted] Revdex.com complaint[redacted] Below are emails from[redacted] explaining...

to[redacted] that he didn't qualify for the free online course. Also, below is the offer to[redacted] to get him to qualify for the free online course, which was accepted. Therefore, this compliant has been resolved. Let me know if you have any questions or need any other additional information.
Email 1 - From:[redacted] mailto:[redacted]
Sent: Thursday, May 15, XXXX X:XX PM
To: [redacted], [redacted] L; [redacted]@chicago.Revdex.com.org
Subject: EXTERNAL: RE: Revdex.coms complaint

[redacted],

Thank you for copying me on this notice. We communicated earlier this year regarding this free course offer and I informed you over the phone on March 26, 2014 that the course pricing that you enrolled in for the Advanced Ethical Hacking course at the discounted rate of $3625, does not qualify for the free course promotion that our training department ran at the time. Your course for $3625 also included a free lodging package

Students would have had to enroll for this course at the qualifying list pricing of $3825 in order to qualify for the Buy One, Get One Free promotion. Below is the amount that you paid for this course:

Reference #: [redacted]
Total Amount: $3,625.00
Bill To: [redacted] L. [redacted]
Aurora CO XXXXX
US
[redacted]@lmco.com

The promotion information is listed below from our training department for the free course offer that you are referencing with restrictions highlighted in yellow:

Buy One, Get One Free course promotion for September 2013.
There are three ways to save on your training needs:
1 - Purchase one Instructor-led course, Get 1 FREE online course!
Purchase any of our world-class instructor-led training courses and receive a free enrollment in an online class of your choice
2 - Purchase two instructor-led courses, Get 1 instructor led course FREE Purchase two instructor-led training courses and get a free enrollment in an additional instructor-led course of your choice.
3 - Buy 2 Online Courses, Get 1 online course FREE Purchase any two online courses and get one free enrollment in another online course.
Here's the "Fine Print:"
Promotion is strictly limited through September 30, 2013. Courses must be fully paid by September 30, 2013 to qualify for promotion. Lodging is not included with this promotion. No Exceptions.
Any combination of registrants may attend. One person may take all courses, or any combination of people may attend the courses.
Classes must be attended by September 30, 2014.
This offer is nonrefundable and not valid with other promotions or discounts.
Online Courses only include streaming and mentored online. Live Online is not included.
Discounts are based upon full course list price. Full payment is due at time of registration.
All courses must be registered for at the same time.
Courses purchased fully or partially using Microsoft Software Assurance Training Vouchers (SATVs) are excluded.
The half-price or free course must be of equal or lesser value than the lowest list price purchased.
All purchases are final at the time of registration; any changes that occur following original registration may be subject to an additional fee.
Any no-shows will forfeit promotional fare.
Combination classes count towards just 1 of the purchased courses
I will forward the email in a separate message with your original quote that was emailed to you for this course. Our training department is always very happy to set up the free course for any student enrollment which meets the promotion guidelines as listed above.
Thank you again.
Best regards,


[redacted]
InfoSec Institute / Intense School
[redacted]
Fax: XXX-XXX-XXXX
[redacted]
Email 2 -[redacted]
[redacted] 19 (3 days ago)


to [redacted], Revdex.cominfo, me


[redacted],
Thanks for your reply. The emails for the BOGO promotions were sent to students who were quoted pricing packages which qualified for the promotion. Since your training did not qualify because of the pricing and hotel stay, this was not offered.

I spoke with our training department, if you want to go back to your original enrollment and meet the requirements to qualify your earlier course for the BOGO offer, you can do this by paying the additional $200 shortage for the course pricing and the full 5 nights hotel stay of $550, for a total of $750. You can contact me directly to complete the $750 payment and upon receiving this, I will set up your free course voucher to redeem for a second mentored online course valid through end of September 30, 2014.

Best regards,

[redacted]
InfoSec Institute / Intense School
[redacted]


[redacted]
I spoke to my boss and the deal is acceptable and I will call in the next day or two and get the CC information to be able to complete the transaction.

Thank you,
[redacted]
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have paid the amount in question ($750) and I have gotten an email stating that they will contact me with course materials and log in information. That was 2 weeks ago and no further information has been forthcoming.
I do not consider the matter settled until All course materials have been given to me so I can attend properly attend the class and able to pass [redacted] Also a login to attend the class is given to me.
Thank you
[redacted]
Final Business Response /* (4000, 11, 2014/06/27) */
This is in response to[redacted] Revdex.com complaint[redacted] was shipped his online course on 6/9/14 and it was delivered on 6/12/14 via FedEx with tracking number XXXXXXXXXXXX. [redacted] was also given his login information to access online course. Below is a screen shot of the online tracking showing it was delivered to [redacted]. Let me know if you have any questions or need any more information.
Ship (P/U) date :
Mon 6/09/2014
Elmwood Park, IL
US

Delivered
Signature not required
Actual delivery :
Thur 6/12/XXXX X:XX pm
Aurora, CO
US
Sincerely,
[redacted]
Staff Accountant
[redacted]

Initial Business Response /* (1000, 5, 2015/02/09) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: **@infosecinstitute.com
This is in response to [redacted]'s Revdex.com complaint XXXXXXXX. [redacted] took our CCNA/CCENT/CCDA/CCNA boot camp from 1/13-1/19/2014....

As part of our company policies [redacted] is entitled to one free re-sit if they do not pass [redacted] exam at the end of the course. [redacted] decided to attend our CCNA/CCENT/CCDA/CCNA boot camp from 1/26-2/1/15 for her free re-sit. Since she already passed [redacted] our sales representative advised her to attend the class from Wednesday through Sunday. [redacted] states that she got an email from our instructor saying not to attend class on Wednesday until 5 pm. Our sales representative did tell [redacted] that class would start Wednesday afternoon, so she was not mislead by our sales representative on the time frame of the class running from Wednesday until Sunday. Therefore, we are still offering [redacted] a $120.00 credit towards a future course, but not a refund for the hotel she booked. Let me know if you have any questions or need any additional information.
Sincerely,
[redacted]
Staff Accountant
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not informed by the sales rep to attend that afternoon. During one of our phone conversations he said I would need to stay Tuesday night to begin class on Wednesday thru Sunday. Email below from sales rep.
[redacted],
Your seat is reserved to re-sit the Cisco training. I've also noted in your enrollment that you will only be attending Wednesday through Sunday, and that you have already passed [redacted] Let me know if there's anything else that I can do to help.
Thanks,
[redacted]
[redacted]
Enterprise Senior Sales Representative
INFOSEC INSTITUTE/INTENSE SCHOOL
The instructor emailed me Tuesday night and told me not to report for class until Wednesday evening. Emails below from instructor.
Students are doing ICND1 exam tomorrow; we start ICND2 tomorrow by 5:00 pm. You are ok., see me tomorrow. Ok.
[redacted]
Sent from my iPhone
On Jan 27, 2015, at 8:54 PM, [redacted]@gmail.com wrote:
Isn't icnd2 taught all day tmw (Wednesday)? It will be late when I arrive tonight would you like me to have the front desk call your room?
[redacted]
3+ Theories, LLC
On [redacted] 27, 2015, at 8:39 PM, [redacted] wrote:
I will be teaching EIGRP, Wednesday by 5:00pm. This is an ICND2 topic; please see me when you get in the hotel.
[redacted]
Sent from my iPhone
This was an error on the sales rep behalf. When I spoke to to him about the time he said they must've gotten off track. He then emailed his sales director
[redacted],
[redacted] is a client of mine that has completed Ethical Hacking, Linux, and Cisco CCNA certification training with us. This week, she is re-sitting our CCNA Quad session in Dulles. She previously passed [redacted] ICND 1 exam, and is repeating it again before taking the ICND2 and CCNA: Security exams. As is our standard procedure, when any client repeats a Cisco session having already passed [redacted] iCND1 exam, we ask them to arrive on Day 3, as that's when the material for the ICND 2 exam will begin.
[redacted] paid the hotel directly for her accommodations out of her own pocket and arrived one day prior to training, as usual, but the Instructor relayed to her that the training for the ICND2 exam would not begin until after 5:00pm. She called, very upset that she had spent $120.00 for her first night when she could've traveled directly to the hotel if the training wasn't going to start until that late in the day. I offered to credit any future enrollment for $120.00, in addition to any returning-Alumni discount, but she asked me to direct this to Management for review. I've copied [redacted] on this e-mail, please reply with any proposed resolution that you may have available.
Thanks in advance,
[redacted]
steve made it clear I should have arrived on day 3 to begin course..
Final Business Response /* (4000, 25, 2015/04/27) */
This is in response to Revdex.com case number XXXXXXXX. We received the consumer's response on 4/17/15 showing the charges for the hotel stay from 1/27 to 2/1/15. I also confirmed with the hotel that [redacted] was a no show for 1/27/15, and therefore was charged for the night in question. Therefore, we would like to offer a $120.00 credit towards a future class. Let me know if you have any questions or need any additional information.
Sincerely,
[redacted]
Staff Accountant
**@infosecinstitute.com
Final Consumer Response /* (4200, 27, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not have any plans of taking future courses with infosec and would like a refundin the amount of $120.00. I was a no show because the instructor informed me of the class start time of 5pm. After speaking to the instructor I contacted the hotel which told me it was too late to cancel that night and I would be charged for that night whether I stayed or not. I wouldn't have booked that night (Tuesday) if the sales rep and the instructor was on the same accord. Their miscommunication cost me an additional $120. Even if I had stayed I would've still requested a refund for a wasted night at the hotel. The staff is having a hard time owning up to their mistakes and all I'm asking for is a refund for their mistakes. I've spent thousands in training with infosec and have referred many others. All I desire is the $120.00 refund not even 5% of the cost of my last training.

Initial Business Response /* (1000, 5, 2015/08/24) */
Contact Name and Title: [redacted] Jackson
Contact Phone: XXX-XXX-XXXX
Contact Email: **@infosecinstitute.com
InfoSec Institute Response to Case #XXXXXXXX:
James [redacted] attended the InfoSec Institute course the 13 Day Microsoft Server...

infrastructure Boot Camp on 7/13/15 - 7/25/15 in Dulles VA. InfoSec Institute provided high quality Microsoft Training using Microsoft Official Courseware in order to train students on the Microsoft product. We offered the students the vouchers for all of the five exams in the course and also free 2nd shot vouchers if they needed to take them.
Since we provided the training, the courseware and offered James the remaining vouchers as listed in the quote that we sent him, we are not liable for any financial obligation to him.
InfoSec Institute, Inc
XXX-XXX-XXXX

The perspective student was removed from our database, and we opted him out of the email list. We are [redacted] complaint and have an unsubscribe link on all lead emails.

Initial Business Response /* (1000, 5, 2015/02/18) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [email protected]
This is in response to Revdex.com complaint XXXXXXXX. [redacted] took our CCNA Voice boot camp from 8/4-8/8/14. There were 5 students scheduled...

to attend and 4 of them were live on line, so [redacted] was the only student in the physical class. As part of our company policies [redacted] is entitled to one free re-sit if they do not pass [redacted] exam at the end of the course. [redacted] was scheduled to re-sit in October of 2014, but that class was cancelled due to low enrollment. InfoSec Institute decided to discontinue the course of CCNA Voice after 2015, and therefore CCNA Voice is no longer offered. Therefore, InfoSec Institute is offering [redacted] a refund of his certification fees, as well as a free re-sit in a similar course. Let me know if you have any questions or need any additional information.
Sincerely,
[redacted]
Staff Accountant
**@infosecinstitute.com

Initial Business Response /* (1000, 5, 2015/02/09) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: **@infosecinstitute.com
This is in response to [redacted]'s Revdex.com complaint XXXXXXXX. [redacted] took our CCNA/CCENT/CCDA/CCNA boot camp from 1/13-1/19/2014. As...

part of our company policies [redacted] is entitled to one free re-sit if they do not pass [redacted] exam at the end of the course. [redacted] decided to attend our CCNA/CCENT/CCDA/CCNA boot camp from 1/26-2/1/15 for her free re-sit. Since she already passed [redacted] our sales representative advised her to attend the class from Wednesday through Sunday. [redacted] states that she got an email from our instructor saying not to attend class on Wednesday until 5 pm. Our sales representative did tell [redacted] that class would start Wednesday afternoon, so she was not mislead by our sales representative on the time frame of the class running from Wednesday until Sunday. Therefore, we are still offering [redacted] a $120.00 credit towards a future course, but not a refund for the hotel she booked. Let me know if you have any questions or need any additional information.
Sincerely,
[redacted]
Staff Accountant
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not informed by the sales rep to attend that afternoon. During one of our phone conversations he said I would need to stay Tuesday night to begin class on Wednesday thru Sunday. Email below from sales rep.
[redacted],
Your seat is reserved to re-sit the Cisco training. I've also noted in your enrollment that you will only be attending Wednesday through Sunday, and that you have already passed [redacted] Let me know if there's anything else that I can do to help.
Thanks,
[redacted]
Enterprise Senior Sales Representative
INFOSEC INSTITUTE/INTENSE SCHOOL
The instructor emailed me Tuesday night and told me not to report for class until Wednesday evening. Emails below from instructor.
Students are doing ICND1 exam tomorrow; we start ICND2 tomorrow by 5:00 pm. You are ok., see me tomorrow. Ok.
[redacted]
Sent from my iPhone
On Jan 27, 2015, at 8:54 PM, [redacted]@gmail.com wrote:
Isn't icnd2 taught all day tmw (Wednesday)? It will be late when I arrive tonight would you like me to have the front desk call your room?
[redacted]
3+ Theories, LLC
On [redacted] 27, 2015, at 8:39 PM, [redacted] wrote:
I will be teaching EIGRP, Wednesday by 5:00pm. This is an ICND2 topic; please see me when you get in the hotel.
[redacted]
Sent from my iPhone
This was an error on the sales rep behalf. When I spoke to to him about the time he said they must've gotten off track. He then emailed his sales director
[redacted],
[redacted] is a client of mine that has completed Ethical Hacking, Linux, and Cisco CCNA certification training with us. This week, she is re-sitting our CCNA Quad session in Dulles. She previously passed [redacted] ICND 1 exam, and is repeating it again before taking the ICND2 and CCNA: Security exams. As is our standard procedure, when any client repeats a Cisco session having already passed [redacted] iCND1 exam, we ask them to arrive on Day 3, as that's when the material for the ICND 2 exam will begin.
[redacted] paid the hotel directly for her accommodations out of her own pocket and arrived one day prior to training, as usual, but the Instructor relayed to her that the training for the ICND2 exam would not begin until after 5:00pm. She called, very upset that she had spent $120.00 for her first night when she could've traveled directly to the hotel if the training wasn't going to start until that late in the day. I offered to credit any future enrollment for $120.00, in addition to any returning-Alumni discount, but she asked me to direct this to Management for review. I've copied [redacted] on this e-mail, please reply with any proposed resolution that you may have available.
Thanks in advance,
[redacted]
steve made it clear I should have arrived on day 3 to begin course..
Final Business Response /* (4000, 25, 2015/04/27) */
This is in response to Revdex.com case number XXXXXXXX. We received the consumer's response on 4/17/15 showing the charges for the hotel stay from 1/27 to 2/1/15. I also confirmed with the hotel that [redacted] was a no show for 1/27/15, and therefore was charged for the night in question. Therefore, we would like to offer a $120.00 credit towards a future class. Let me know if you have any questions or need any additional information.
Sincerely,
[redacted]
Staff Accountant
**@infosecinstitute.com
Final Consumer Response /* (4200, 27, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not have any plans of taking future courses with infosec and would like a refundin the amount of $120.00. I was a no show because the instructor informed me of the class start time of 5pm. After speaking to the instructor I contacted the hotel which told me it was too late to cancel that night and I would be charged for that night whether I stayed or not. I wouldn't have booked that night (Tuesday) if the sales rep and the instructor was on the same accord. Their miscommunication cost me an additional $120. Even if I had stayed I would've still requested a refund for a wasted night at the hotel. The staff is having a hard time owning up to their mistakes and all I'm asking for is a refund for their mistakes. I've spent thousands in training with infosec and have referred many others. All I desire is the $120.00 refund not even 5% of the cost of my last training.