InfoSec Institute

Initial Business Response / [redacted] (1000, 5, 2014/05/23) */ Contact Name and Title: [redacted] - Staff Acco Contact Phone: [redacted] Contact Email: [redacted] This is in response to [redacted] Revdex.com complaint [redacted] Below are emails from [redacted] explaining to [redacted] that he didn't qualify for the free online courseAlso, below is the offer to [redacted] to get him to qualify for the free online course, which was acceptedTherefore, this compliant has been resolvedLet me know if you have any questions or need any other additional information Email - From: [redacted] mailto: [redacted] Sent: Thursday, May 15, XXXX X:XX PM To: ***, [redacted] L; [redacted] @chicago.Revdex.com.org Subject: EXTERNAL: RE: Revdex.coms complaint ***, Thank you for copying me on this noticeWe communicated earlier this year regarding this free course offer and I informed you over the phone on March 26, that the course pricing that you enrolled in for the Advanced Ethical Hacking course at the discounted rate of $3625, does not qualify for the free course promotion that our training department ran at the timeYour course for $also included a free lodging package Students would have had to enroll for this course at the qualifying list pricing of $in order to qualify for the Buy One, Get One Free promotionBelow is the amount that you paid for this course: Reference #: [redacted] Total Amount: $3, Bill To: [redacted] L [redacted] Aurora CO XXXXX US [redacted] @lmco.com The promotion information is listed below from our training department for the free course offer that you are referencing with restrictions highlighted in yellow: Buy One, Get One Free course promotion for September There are three ways to save on your training needs: - Purchase one Instructor-led course, Get FREE online course! Purchase any of our world-class instructor-led training courses and receive a free enrollment in an online class of your choice - Purchase two instructor-led courses, Get instructor led course FREE Purchase two instructor-led training courses and get a free enrollment in an additional instructor-led course of your choice - Buy Online Courses, Get online course FREE Purchase any two online courses and get one free enrollment in another online course Here's the "Fine Print:" Promotion is strictly limited through September 30, Courses must be fully paid by September 30, to qualify for promotionLodging is not included with this promotionNo Exceptions Any combination of registrants may attendOne person may take all courses, or any combination of people may attend the courses Classes must be attended by September 30, This offer is nonrefundable and not valid with other promotions or discounts Online Courses only include streaming and mentored onlineLive Online is not included Discounts are based upon full course list priceFull payment is due at time of registration All courses must be registered for at the same time Courses purchased fully or partially using Microsoft Software Assurance Training Vouchers (SATVs) are excluded The half-price or free course must be of equal or lesser value than the lowest list price purchased All purchases are final at the time of registration; any changes that occur following original registration may be subject to an additional fee Any no-shows will forfeit promotional fare Combination classes count towards just of the purchased courses I will forward the email in a separate message with your original quote that was emailed to you for this courseOur training department is always very happy to set up the free course for any student enrollment which meets the promotion guidelines as listed above Thank you again Best regards, [redacted] InfoSec Institute / Intense School [redacted] Fax: XXX-XXX-XXXX [redacted] Email - [redacted] (days ago) to ***, Revdex.cominfo, me ***, Thanks for your replyThe emails for the BOGO promotions were sent to students who were quoted pricing packages which qualified for the promotionSince your training did not qualify because of the pricing and hotel stay, this was not offered I spoke with our training department, if you want to go back to your original enrollment and meet the requirements to qualify your earlier course for the BOGO offer, you can do this by paying the additional $shortage for the course pricing and the full nights hotel stay of $550, for a total of $You can contact me directly to complete the $payment and upon receiving this, I will set up your free course voucher to redeem for a second mentored online course valid through end of September 30, Best regards, [redacted] InfoSec Institute / Intense School [redacted] I spoke to my boss and the deal is acceptable and I will call in the next day or two and get the CC information to be able to complete the transaction Thank you, [redacted] Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have paid the amount in question ($750) and I have gotten an email stating that they will contact me with course materials and log in informationThat was weeks ago and no further information has been forthcoming I do not consider the matter settled until All course materials have been given to me so I can attend properly attend the class and able to pass [redacted] Also a login to attend the class is given to me Thank you [redacted] Final Business Response / [redacted] (4000, 11, 2014/06/27) */ This is in response to [redacted] Revdex.com complaint [redacted] was shipped his online course on 6/9/and it was delivered on 6/12/via FedEx with tracking number XXXXXXXXXXXX [redacted] was also given his login information to access online courseBelow is a screen shot of the online tracking showing it was delivered to ***Let me know if you have any questions or need any more information Ship (P/U) date : Mon 6/09/ Elmwood Park, IL US Delivered Signature not required Actual delivery : Thur 6/12/XXXX X:XX pm Aurora, CO US Sincerely, [redacted] Staff Accountant [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/02/09) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: **@infosecinstitute.com This is in response to [redacted] 's Revdex.com complaint XXXXXXXX [redacted] took our CCNA/CCENT/CCDA/CCNA boot camp from 1/13-1/19/ As part of our company policies [redacted] is entitled to one free re-sit if they do not pass [redacted] exam at the end of the course [redacted] decided to attend our CCNA/CCENT/CCDA/CCNA boot camp from 1/26-2/1/for her free re-sitSince she already passed [redacted] our sales representative advised her to attend the class from Wednesday through Sunday [redacted] states that she got an email from our instructor saying not to attend class on Wednesday until pmOur sales representative did tell [redacted] that class would start Wednesday afternoon, so she was not mislead by our sales representative on the time frame of the class running from Wednesday until SundayTherefore, we are still offering [redacted] a $credit towards a future course, but not a refund for the hotel she bookedLet me know if you have any questions or need any additional information Sincerely, [redacted] Staff Accountant [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not informed by the sales rep to attend that afternoonDuring one of our phone conversations he said I would need to stay Tuesday night to begin class on Wednesday thru SundayEmail below from sales rep [redacted] , Your seat is reserved to re-sit the Cisco trainingI've also noted in your enrollment that you will only be attending Wednesday through Sunday, and that you have already passed [redacted] Let me know if there's anything else that I can do to help Thanks, [redacted] Enterprise Senior Sales Representative INFOSEC INSTITUTE/INTENSE SCHOOL The instructor emailed me Tuesday night and told me not to report for class until Wednesday eveningEmails below from instructor Students are doing ICNDexam tomorrow; we start ICNDtomorrow by 5:pmYou are ok., see me tomorrowOk [redacted] Sent from my iPhone On Jan 27, 2015, at 8:PM, [redacted] @gmail.com wrote: Isn't icndtaught all day tmw (Wednesday)? It will be late when I arrive tonight would you like me to have the front desk call your room? [redacted] 3+ Theories, LLC On [redacted] 27, 2015, at 8:PM, [redacted] wrote: I will be teaching EIGRP, Wednesday by 5:00pmThis is an ICNDtopic; please see me when you get in the hotel [redacted] Sent from my iPhone This was an error on the sales rep behalfWhen I spoke to to him about the time he said they must've gotten off trackHe then emailed his sales director ***, [redacted] is a client of mine that has completed Ethical Hacking, Linux, and Cisco CCNA certification training with usThis week, she is re-sitting our CCNA Quad session in DullesShe previously passed [redacted] ICND exam, and is repeating it again before taking the ICNDand CCNA: Security examsAs is our standard procedure, when any client repeats a Cisco session having already passed [redacted] iCNDexam, we ask them to arrive on Day 3, as that's when the material for the ICND exam will begin [redacted] paid the hotel directly for her accommodations out of her own pocket and arrived one day prior to training, as usual, but the Instructor relayed to her that the training for the ICNDexam would not begin until after 5:00pmShe called, very upset that she had spent $for her first night when she could've traveled directly to the hotel if the training wasn't going to start until that late in the dayI offered to credit any future enrollment for $120.00, in addition to any returning-Alumni discount, but she asked me to direct this to Management for reviewI've copied [redacted] on this e-mail, please reply with any proposed resolution that you may have available Thanks in advance, [redacted] steve made it clear I should have arrived on day to begin course Final Business Response / [redacted] (4000, 25, 2015/04/27) */ This is in response to Revdex.com case number XXXXXXXXWe received the consumer's response on 4/17/showing the charges for the hotel stay from 1/to 2/1/I also confirmed with the hotel that [redacted] was a no show for 1/27/15, and therefore was charged for the night in questionTherefore, we would like to offer a $credit towards a future classLet me know if you have any questions or need any additional information Sincerely, [redacted] Staff Accountant **@infosecinstitute.com Final Consumer Response / [redacted] (4200, 27, 2015/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not have any plans of taking future courses with infosec and would like a refundin the amount of $I was a no show because the instructor informed me of the class start time of 5pmAfter speaking to the instructor I contacted the hotel which told me it was too late to cancel that night and I would be charged for that night whether I stayed or notI wouldn't have booked that night (Tuesday) if the sales rep and the instructor was on the same accordTheir miscommunication cost me an additional $Even if I had stayed I would've still requested a refund for a wasted night at the hotelThe staff is having a hard time owning up to their mistakes and all I'm asking for is a refund for their mistakesI've spent thousands in training with infosec and have referred many othersAll I desire is the $refund not even 5% of the cost of my last training

The perspective student was removed from our database, and we opted him out of the email listWe are [redacted] complaint and have an unsubscribe link on all lead emails

Initial Business Response / [redacted] (1000, 5, 2015/02/18) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [email protected] This is in response to Revdex.com complaint XXXXXXXX [redacted] took our CCNA Voice boot camp from 8/4-8/8/There were students scheduled to attend and of them were live on line, so [redacted] was the only student in the physical classAs part of our company policies [redacted] is entitled to one free re-sit if they do not pass [redacted] exam at the end of the course [redacted] was scheduled to re-sit in October of 2014, but that class was cancelled due to low enrollmentInfoSec Institute decided to discontinue the course of CCNA Voice after 2015, and therefore CCNA Voice is no longer offeredTherefore, InfoSec Institute is offering [redacted] a refund of his certification fees, as well as a free re-sit in a similar courseLet me know if you have any questions or need any additional information Sincerely, [redacted] Staff Accountant **@infosecinstitute.com

Initial Business Response / [redacted] (1000, 5, 2015/02/09) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: **@infosecinstitute.com This is in response to [redacted] 's Revdex.com complaint XXXXXXXX [redacted] took our CCNA/CCENT/CCDA/CCNA boot camp from 1/13-1/19/As part of our company policies [redacted] is entitled to one free re-sit if they do not pass [redacted] exam at the end of the course [redacted] decided to attend our CCNA/CCENT/CCDA/CCNA boot camp from 1/26-2/1/for her free re-sitSince she already passed [redacted] our sales representative advised her to attend the class from Wednesday through Sunday [redacted] states that she got an email from our instructor saying not to attend class on Wednesday until pmOur sales representative did tell [redacted] that class would start Wednesday afternoon, so she was not mislead by our sales representative on the time frame of the class running from Wednesday until SundayTherefore, we are still offering [redacted] a $credit towards a future course, but not a refund for the hotel she bookedLet me know if you have any questions or need any additional information Sincerely, [redacted] Staff Accountant [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not informed by the sales rep to attend that afternoonDuring one of our phone conversations he said I would need to stay Tuesday night to begin class on Wednesday thru SundayEmail below from sales rep [redacted] , Your seat is reserved to re-sit the Cisco trainingI've also noted in your enrollment that you will only be attending Wednesday through Sunday, and that you have already passed [redacted] Let me know if there's anything else that I can do to help Thanks, [redacted] Enterprise Senior Sales Representative INFOSEC INSTITUTE/INTENSE SCHOOL The instructor emailed me Tuesday night and told me not to report for class until Wednesday eveningEmails below from instructor Students are doing ICNDexam tomorrow; we start ICNDtomorrow by 5:pmYou are ok., see me tomorrowOk [redacted] Sent from my iPhone On Jan 27, 2015, at 8:PM, [redacted] @gmail.com wrote: Isn't icndtaught all day tmw (Wednesday)? It will be late when I arrive tonight would you like me to have the front desk call your room? [redacted] 3+ Theories, LLC On [redacted] 27, 2015, at 8:PM, [redacted] wrote: I will be teaching EIGRP, Wednesday by 5:00pmThis is an ICNDtopic; please see me when you get in the hotel [redacted] Sent from my iPhone This was an error on the sales rep behalfWhen I spoke to to him about the time he said they must've gotten off trackHe then emailed his sales director ***, [redacted] is a client of mine that has completed Ethical Hacking, Linux, and Cisco CCNA certification training with usThis week, she is re-sitting our CCNA Quad session in DullesShe previously passed [redacted] ICND exam, and is repeating it again before taking the ICNDand CCNA: Security examsAs is our standard procedure, when any client repeats a Cisco session having already passed [redacted] iCNDexam, we ask them to arrive on Day 3, as that's when the material for the ICND exam will begin [redacted] paid the hotel directly for her accommodations out of her own pocket and arrived one day prior to training, as usual, but the Instructor relayed to her that the training for the ICNDexam would not begin until after 5:00pmShe called, very upset that she had spent $for her first night when she could've traveled directly to the hotel if the training wasn't going to start until that late in the dayI offered to credit any future enrollment for $120.00, in addition to any returning-Alumni discount, but she asked me to direct this to Management for reviewI've copied [redacted] on this e-mail, please reply with any proposed resolution that you may have available Thanks in advance, [redacted] steve made it clear I should have arrived on day to begin course Final Business Response / [redacted] (4000, 25, 2015/04/27) */ This is in response to Revdex.com case number XXXXXXXXWe received the consumer's response on 4/17/showing the charges for the hotel stay from 1/to 2/1/I also confirmed with the hotel that [redacted] was a no show for 1/27/15, and therefore was charged for the night in questionTherefore, we would like to offer a $credit towards a future classLet me know if you have any questions or need any additional information Sincerely, [redacted] Staff Accountant **@infosecinstitute.com Final Consumer Response / [redacted] (4200, 27, 2015/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not have any plans of taking future courses with infosec and would like a refundin the amount of $I was a no show because the instructor informed me of the class start time of 5pmAfter speaking to the instructor I contacted the hotel which told me it was too late to cancel that night and I would be charged for that night whether I stayed or notI wouldn't have booked that night (Tuesday) if the sales rep and the instructor was on the same accordTheir miscommunication cost me an additional $Even if I had stayed I would've still requested a refund for a wasted night at the hotelThe staff is having a hard time owning up to their mistakes and all I'm asking for is a refund for their mistakesI've spent thousands in training with infosec and have referred many othersAll I desire is the $refund not even 5% of the cost of my last training