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InfoTouch Corporation

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InfoTouch Corporation Reviews (4)

Mr [redacted] 's store is up and operational He has received his software and hardware Mr [redacted] , while operating, is indicating that he still has changes he wants to make to his button layouts (we refer to these as the Market Vertical) to customize the layout to his enterprise However, Mr [redacted] and his partner work in separate locations and so far have been unwilling or unable to schedule a training session to better understand his software Mr [redacted] has most recently (6/17) indicated to InfoTouch support the following: "We are still not set up with the register reporting nor the proper layout for the register" InfoTouch support has contacted Mr [redacted] to obtain his clear list of needs in this regard; it suggests that he does not yet understand how to operate certain reporting functions (which is tied to his and his partner's unavailability so far for training and walk through) and that he has some button layout changes he wants to make In the latter case, InfoTouch support has not yet been specifically advised of the changes he desires As soon as Mr [redacted] makes he and his partner available for training, we are confident that he will be able to manage the necessary reporting he desires from the platform; as to the changes to button layouts, he will need to advise our support team, in detail, what changes he desirecs so we can have our vertical designers render this for him at which time, his currently pending two issues should be resolved Customer response is needed however to resolve his issues

I purchased this software for a natural foods store after reviewing several companiesThe salesman did a great job of selling the product and I purchased additional technical support for after the software was installedThe product does work, but getting the technical support that I have paid for does notThe company now takes over days to respond to e-mails (if at all) and there is never anyone available via phoneThe credit card processing linked with the system is even worse and has taken two months to switch banking information over and over a month to get proper equipment to take EBT

I purchased this software for a natural foods store after reviewing several companies. The salesman did a great job of selling the product and I purchased additional technical support for after the software was installed. The product does work, but getting the technical support that I have paid for does not. The company now takes over 7 days to respond to e-mails (if at all) and there is never anyone available via phone. The credit card processing linked with the system is even worse and has taken two months to switch banking information over and over a month to get proper equipment to take EBT.

Mr. [redacted]'s store is up and operational.  He has received his software and hardware. 
Mr. [redacted], while operating, is indicating that he still has changes he wants to make to his button layouts (we refer to these as the Market Vertical) to customize the layout to his...

enterprise.  However, Mr. [redacted] and his partner work in separate locations and so far have been unwilling or unable to schedule a training session to better understand his software.
Mr. [redacted] has most recently (6/17) indicated to InfoTouch support the following:  "We are still not set up with the register reporting nor the proper layout for the register". 
InfoTouch support has contacted Mr. [redacted] to obtain his clear list of needs in this regard; it suggests that he does not yet understand how to operate certain reporting functions (which is tied to his and his partner's unavailability so far for training and walk through) and that he has some button layout changes he wants to make.  In the latter case, InfoTouch support has not yet been specifically advised of the changes he desires.
As soon as Mr. [redacted] makes he and his partner available for training, we are confident that he will be able to manage the necessary reporting he desires from the platform; as to the changes to button layouts, he will need to advise our support team, in detail, what changes he desirecs so we can have our vertical designers render this for him at which time, his currently pending two issues should be resolved.
Customer response is needed however to resolve his issues.

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Address: 2810 N Flores St, San Antonio, Texas, United States, 78212-3326

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