We apologize for any inconvenience this customer, *** *** experienced with his DualTools purchase from ***The DualTools brand is currently being transitioned to new ownership/distribution so we are unable to offer the customer a replacement at this timeWe are able to issue
a refund of $for his purchaseWe will send the refund check to:*** ***
*** *** **
*** * ** ***
Please let us know if any additional follow up is needed with this matter*** ***
*** *** - Infusion Brands
1 am sorry that you have had a difficult time reaching us. 1 have tried to contact you several times since your last message on
5/21/2014, yet have been unable to leave you a message on your voicemail. When 1 have called I was receiving a message
stating that your voicemail mailbox is...
not set up and to try to call back. I heard the same message today.
Looking at your order I do show that you should have received the PS7000 along with 1 Polishing Pad/Wax Remover, and 1 (3)
pack of the sanding discs as well as the extra foam wax applicator and polishing disc. 1 apologize that you did not receive this
and 1 have shipped out to you today a new 3 piece Polisher Kit out to you (It includes the wax applicator, polishing disc and wool
buff bonnet).
The UPS tracking number is:
[redacted]
With an expected delivery of Friday 5/30/2014. 1 do apologize for any inconvenience we have caused.
Please let me know If you have any further questions, emailing me back would result in the quickest response since the phones
are very busy.
Sincerely,
We apologize for any inconvenience this customer, *** *** experienced with his DualTools purchase from ***The DualTools brand is currently being transitioned to new ownership/distribution so we are unable to offer the customer a replacement at this timeWe are able to issue
a refund of $for his purchaseWe will send the refund check to:*** ***
*** *** **
*** * ** ***
Please let us know if any additional follow up is needed with this matter*** ***
*** *** - Infusion Brands
1 am sorry that you have had a difficult time reaching us. 1 have tried to contact you several times since your last message on
5/21/2014, yet have been unable to leave you a message on your voicemail. When 1 have called I was receiving a message
stating that your voicemail mailbox is...
not set up and to try to call back. I heard the same message today.
Looking at your order I do show that you should have received the PS7000 along with 1 Polishing Pad/Wax Remover, and 1 (3)
pack of the sanding discs as well as the extra foam wax applicator and polishing disc. 1 apologize that you did not receive this
and 1 have shipped out to you today a new 3 piece Polisher Kit out to you (It includes the wax applicator, polishing disc and wool
buff bonnet).
The UPS tracking number is:
[redacted]
With an expected delivery of Friday 5/30/2014. 1 do apologize for any inconvenience we have caused.
Please let me know If you have any further questions, emailing me back would result in the quickest response since the phones
are very busy.
Sincerely,