As of Friday 7-21-Equipment had no been received by our equipment deployment centerOur customer care team reached *** *** and she informed us that equipment was just mailed back to us by herShe has been informed that once equipment is logged back in, a credit will be made within business days
We strive to make sure every merchant is
satisfied with our products. The above
mentioned account paid a $application fee to set up her point of sale
and merchant account of 5/10/This is a non refundable fee as long as the
account is approved by underwritingOn May 11,
account was approved and
equipment was shippedAs you will see from call log timeline below, our office
worked with the merchant (*** ***) to setup and train on the POS system
On 5/25/our technicians decided to send a new pos to store as a swap of
original unit that was shippedOriginal unit was having communication issues
On 5/30/Maria decided she wanted to close the account on 5/30/because our
system could not integrate with other software she decided to useAs of today
*** *** has returned the original pos system and not the second unit our
deployment department shipped herThe $1,fee is for non return of
equipment(all of our equipment belongs to our company and is loaned to
merchants for use)We have informed *** *** that once the balance of the
equipment is returned, We will credit the $1,See attached Time line
We have reviewed the complaint filed by *** ** *** *** *** * In rebuttal to her complaint, The contract which was signed, clearly states a cancellation fee of $We do not honor verbal agreements and
only abide to documentation which is signedAs a courtesy, since the business has been closed, we will waive the cancellation feeThe merchant will need to return the terminal to the following addressThey should mark their merchant ID number clearly on the outside of the box in a few places so terminal logged in correctly: Total Merchant Services*** ** *** ***
*** ***
***We request they obtain a tracking number as proof of shipmentThe account we be closed within days of todayRegardsStephanie ***, MGR
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
this company is not giving me my money the basically stole from my account a couple of weeks went by again with no resolution, not only they gotten their equipment back weeks and weeks ago as a representative said on the phone last week no one seem to care, absolutely frustrated. I understand if you can't help please direct me to whom I can approach with this matter I very much would appreciate any help. The last person I talk to was about last week, gave him all the information again, he said they were going to inspect the equipment, a box that was never open and that was probably early last week, again I understand if you can't help is there a place were I can go and can get help to resolve this matter? It's been two months now with this none sense. Thank you for your time
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Decline still haven't heard from them and no money has been refunded, don't have any of the equipment, everything was sent back
Regards,[redacted]
As of Friday 7-21-Equipment had no been received by our equipment deployment centerOur customer care team reached *** *** and she informed us that equipment was just mailed back to us by herShe has been informed that once equipment is logged back in, a credit will be made within business days
We strive to make sure every merchant is
satisfied with our products. The above
mentioned account paid a $application fee to set up her point of sale
and merchant account of 5/10/This is a non refundable fee as long as the
account is approved by underwritingOn May 11,
account was approved and
equipment was shippedAs you will see from call log timeline below, our office
worked with the merchant (*** ***) to setup and train on the POS system
On 5/25/our technicians decided to send a new pos to store as a swap of
original unit that was shippedOriginal unit was having communication issues
On 5/30/Maria decided she wanted to close the account on 5/30/because our
system could not integrate with other software she decided to useAs of today
*** *** has returned the original pos system and not the second unit our
deployment department shipped herThe $1,fee is for non return of
equipment(all of our equipment belongs to our company and is loaned to
merchants for use)We have informed *** *** that once the balance of the
equipment is returned, We will credit the $1,See attached Time line
We have reviewed the complaint filed by *** ** *** *** *** * In rebuttal to her complaint, The contract which was signed, clearly states a cancellation fee of $We do not honor verbal agreements and
only abide to documentation which is signedAs a courtesy, since the business has been closed, we will waive the cancellation feeThe merchant will need to return the terminal to the following addressThey should mark their merchant ID number clearly on the outside of the box in a few places so terminal logged in correctly: Total Merchant Services*** ** *** ***
*** ***
***We request they obtain a tracking number as proof of shipmentThe account we be closed within days of todayRegardsStephanie ***, MGR
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
this company is not giving me my money the basically stole from my account a couple of weeks went by again with no resolution, not only they gotten their equipment back weeks and weeks ago as a representative said on the phone last week no one seem to care, absolutely frustrated. I understand if you can't help please direct me to whom I can approach with this matter I very much would appreciate any help. The last person I talk to was about last week, gave him all the information again, he said they were going to inspect the equipment, a box that was never open and that was probably early last week, again I understand if you can't help is there a place were I can go and can get help to resolve this matter? It's been two months now with this none sense. Thank you for your time
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Decline still haven't heard from them and no money has been refunded, don't have any of the equipment, everything was sent back
Regards,[redacted]