Ingenious Designs, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I want to hear this "phone call"..... I was told I would be credited for the merchandise! They are aware of the faulty quality of this merchandise. I was NOT TOLD that it would be only HSN CREDIT. When a person states you will be credited that CLEARLY means your credit card that paid for this merchandise was going to be issued a credit! they are attempting to steal from consumers, first by selling defective merchandise and second by not giving a crediting for the merchandise on the credit card it was purchased on!Please find attached ALL the complaints on this luggage! Even the star ratings had complaints of the handles fall off. I NEVER EVER WILL BUY from HSN because they do not care enough about their customers to stand by and do the right thing. Ingenious Designs is owned by HSN, so we have the Rooster guarding the hen house. With all of these complaints they KNOW they were selling defective merchandise and that is STEALING. This luggage could not have made it through any sort of quality control!*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** was advised that once we received her product back, for which we sent a prepaid *** label, we would then request that HSN refund the entire purchase amount to her method of paymentThe return was received by our warehouse on 12/** and entered into the system on Monday, 12/**/The refund will be requested todayThe total amount is $HSN must refund to the method of payment, which is the customer's VISA ending in ***The funds should be in her account today and I will notify her that this is being doneIf any additional information is needed please let me knowI can be reached by email or by phone at ***

Customer called us on 7/**/at 1:43PM to report her Joy M*** luggage piece - duffle strap - had brokenAgent looked up her order and advised that we no longer had any inventory on that item and therefore we could only send her a prepaid *** label to return the item for an HSN creditThe
customer agreed and said that we could email the label to her (phone call attached)She was told that the credit could take business days to process and post to her HSN account and she also agreed.We do not have the ability to take or refund monies, as we are the warranty division of HSN for our productsTherefore, after the day HSN money back time period, we can merely do an exchange if we have the inventory or, offer an HSN credit which can be used to purchase anything that HSN sells. The customer was clearly told that we had no inventory, she was also told by HSN that she had to contact us as she was past the refund time period, and she accepted the fact that she was getting an HSN creditTherefore, there is no basis for her claim as the credit is in her account already and available for her use at any time, hence she is made whole on this transaction.Thanks -*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did speak with an extremely rude women!!!! She would not let me speak and kept interrupting anything I said. I heard the recording, but my understanding when the agent said you would be issued a credit, is that my credit card would be credited.I have issues with this response as liesI do not have an *** *** Card!!!! Where they came up with that is beyond me, which only furthers my case as to this business practice. I never said I wanted my *** credited cause I don't have one, check my credit reportIngenious Designs is owned by HSN, they are going to great lengths to protect themselves. They are selling defective merchandise to consumers and should recall this luggage. I have sent the Revdex.com many many many reviews of this item. I wish not purchase any thing from either company as they are partners. Business practices like this should be made aware to the public. This consumer will not be satisfied until the money I work hard for has been credited by to my *** not *** *** like the women "claimed" I said.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Ingenious Designs the lady that answers the phone when you have a problem with your product is very rude. She is not good working with people at all. Joy Mangano needs nicer people working on the phones because when you deal with people like that you get more upset and you are already upset because something is wrong with what you ordered so that makes things no better. And I am still waiting for to things to be sent to me and I don't know if I will ever get my right stuff. Because even when I have a different address she gets mean. She hates her job. When I get my stuff that is coming to me I will not order joy mangano stuff anymore just so I don't have to deal with this lady ever again . Because if I order something again and something is wrong with I would have to deal with her again. And I won't again. She is going to make everybody go somewhere else to order. Wake up Joy Mangano she will lose all your people who order from you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ Unfortunately, I cannot accept Ingenious Design LLC response. Ingenious did what I asked them NOT to do. They opened box! Why is it a big deal? I have sent the box to the new product review committee, therefore the box contains a patent and a business plan that I wanted then to evaluate. From day one, while the box was still in transit (the tracking shows that), I was already frustrated with treatment I was receiving. Clearly, the person on the other side (who never identified him or herself) assumed I was lying about how I sent the box. I told them, I took it to Staples (see attachment) and the shipping department used [redacted] instead of [redacted] to send the package. This equivalent going to a supermarket and getting a box that says COKE and ask the attendant to fill it with soda while you do some shopping. One would assume, using simple logics, that the attendant would get coke bottles inside, because you have coke box. Later on, the coke box is opened and you see only Pepsi bottles. Again, I did not ask Staples to use [redacted] but they did. I placed all the documents and a usb drive inside a [redacted] box. Therefore, I cannot admit someone insinuating that I did this on purpose. I DID NOT. I did have to drive by a plaza that had a post office before getting to Staples. I wanted [redacted]. After this exchange, I was sure I did not want to have anything to do with Ingenious and explicitly asked them to send my box back but UNOPENED. This was the moment that Ingenious stopped the emails and I decided to appeal to Revdex.com. Sadly, at the end, they did admit that the box was, in fact, opened. Even though there was a [redacted] label on top you can still see the original writing below (the label has some transparency) and it is written “Attn: Product Review Committee”. Please, see the image sent by them. The box should have not been opened by their own rules: “We get a multitude of submissions per week and the committee meets every couple of months to review the products submitted. Since we get so many submissions, they are put onto a cart until the committee meets to review them”. This is unfortunate for both sides and to make it right Ingenious should now sign a non-disclosure agreement about my plan and documents they had access to and all will be back to square 1. I can only regret all the commotion caused by a Staples mistake (which I pointed out to store manager). The positive outcome is the dissolution of a partnership that would likely not last long.  ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The bottom line is: My box was opened against 2 of their own company rules: 1) reject and return any boxes from [redacted] and 2) save the boxes unopened until the committee reviews it. If my job was to make sure no [redacted] labels were received by my company, I would spot it from a mile away. I guess this a technical deadlock. I rest my case.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

When submissions are made, the boxes are opened to see what the product being submitted is. This is so the proper people in the committee can review them. As was told to the consumer when he called, we do get a multitude of submissions and the committee only meets every one or two months, depending on their travel schedules. The box was opened in advance of our communicating with the consumer and, since he submitted his product after getting a communication from us, there was no reason not to open the box and place it in the proper place for review. We do not sign any non-disclosure forms until a product is reviewed and accepted. At that time, the consumer is contacted and a meeting is set up. The committee is a group of people and names are not given out. The email address is directed to the person who responds on behalf of the committee and when the final determination is made, the consumer is notified one way or the other. The box came [redacted] and our letter expressly states [redacted] or FedEx, as we do not accept packages by mail here. The reason it ended up getting here was that it was in a [redacted] box and so the post office must have thought it was from them. Noone accused the consumer of lying, it was relayed that we do not accept [redacted] and we could not find the package as it was on a cart with many others.

Dear [redacted], I left you a voicemail yesterday afternoon and again a little while ago. While we cannot provide boxes, as we do not have them, I can certainly send you a prepaid [redacted] label to return the product to us. Once it is received here, I can request that HSN give you a refund for the purchase...

price of the product. I will need to speak to you before I can accomplish this so if you would please call me at [redacted] – any time between 9-5EST I will be able to assist. Thanks – [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

We have a product committee that reviews all submissions for new products that are sent to us. The letter of explanation specifically states that we do not accept packages from the post office, and it states we only accept [redacted] or [redacted] We get a multitude of submissions per week and the...

committee meets every couple of months to review the products submitted. Since we get so many submissions, they are put onto a cart until the committee meets to review them. We do not know which are here and which are not, and we advise that the submitting person track the package.  When this person originally emailed the committee, they responded as they always do, that packages that are sent by the post office are not delivered here and are returned to sender. They emailed again today advising that they tracked the priority mail package and it is here. We found it and responded that it is in a [redacted] box, and the label is from the post office, not from [redacted]. They had to do that as [redacted] does not put a priority mail label on their packages. There are two photos attached, one that shows the box with the label and the other that shows that they wrote our address on the box (UPS does not do that - they use a label that has a tracking number on it) and then put the priority mail label on top of it. The post office must not have noticed that it was priority mail as it was in a [redacted] box. We responded to the submitting party that we can return the submission to them or the committee can review it, as was originally planned. We will wait for their response and do whichever they decide.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Although the business presented slightly different facts than what actually transpired, they have fulfilled their warranty promise.  I have received a replacement set of glasses today.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:   I FILED A COMPLAINT ON DECEMBER *, 2014, AGAINST THE INGENIOUS DESIGN INC. COMPANY ID [redacted]. THEY SAID THEY SENT A REFUND TO MY DEBIT ACCOUNT. BUT THE BANK SAYS ITS NOT SHOWING UP. THEY MUST HAVE PUT IT IN SOMEONE ELSE'S ACCOUNT. THEY NEED TO FIND OUT WHO IT WENT TO AND JUST MAIL ME A CHECK. THANK YOU. YOU SHOULD ASK FOR: [redacted]. I've tried to call but my cell phone says I can't reach this area. The number is ###-###-####. Thank you again. 
 
[Your Answer Here] BECAUSE THE CARD THEY PUT IT ON IS NOT MINE. THE BANK SHOWS NO RECORD OF IT. I ASK THAT, THAT COMPANY SEND MY REFUND VIA CHECK.
Sincerely,[redacted]

Tell us why here...Customer called us on 2/**/15 to report that she had broken readers which were still under the one year warranty. As per our policy, we sent her an email to which she was to hit reply and attach pictures of the broken items so that they would not have to be returned. She was...

further advised that once we received the photos we would notify her and send her out replacements. Customer called again on 3/**/15 to ask where her replacements were and, at that time, was told we never received any emails from her with pictures and that is why she was not contacted. With regard to the phones not answering, that is not true. Our business hours are M-F from 9-5EST and we have a recording that allows a customer calling after those hours or on the weekend to leave a message in our mailbox, which is returned within 48 hours. She never left such a message. Our phones are totally functional and sometimes, due to a surge of calls, we do have a long queue. However, a message can be left at any point rather than holding on, and an agent will return that call.[redacted] was called yesterday and advised that we were sending her the 7 pair of glasses today via [redacted] - Next Day Air - the tracking number is: [redacted]. They should arrive on[redacted], 3/**/15. She was called with the information and the tracking number and was satisfied.

I did speak to her and offered to play the recording I sent to you  for her. She wanted to know where it said all calls are recorded and I explained that when you call our toll free number – [redacted] – it states that all calls can be recorded for training and quality assurance purposes. She then started berating the luggage, HSN, Joy M[redacted] and finally myself. She claimed we are all crooks and she feels that although the recording shows she accepted an HSN credit, she believes it should be a refund to her [redacted] not a credit to her HSN account. She would not hear anything further that I had to say and therefore, at this point, there is nothing further that can be done for this customer. She was made whole, per our ten year warranty,  as a credit was put into her HSN account for the entire amount she paid for the luggage and it is there for her use.

Review: I ordered mangano jewelry cases. These cases contain a warning that says: THIS PRODUCT CONTAINS CHEMICALS KNOWN TO THE STATE OF CALFORNIA TO CAUSE CANCER, OR BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM.I PURCHASED THESE CASES A WHILE AGO AND OPENED THE PACKAGE TO BE USE LATER, I DID NOT KNOW THERE WAS A WARNING TO THIS PRODUCT UNTIL I WAS ABOUT TO USE IT TODAY(12-**-14). I AM FLABBERGASTED THAT THIS PRODUCT IS ALLOWED TO BE SOLD WITHOUT PRIOR KNOWLEDGE TO THE BUYER, THAT IT COULD CAUSE A DEVASTATING ILLNESS, OF WHICH I HAVE RECENTLY BEEN DIAGNOSED WITH.Desired Settlement: Please send postage paid return box for the two Mangano 400 piece jewelry boxes. If you have a product that does not have such a warning please send it or return what was paid for these products and a letter showing that you recieved this information. Thank You Very Much.

Business

Response:

Dear [redacted], I left you a voicemail yesterday afternoon and again a little while ago. While we cannot provide boxes, as we do not have them, I can certainly send you a prepaid [redacted] label to return the product to us. Once it is received here, I can request that HSN give you a refund for the purchase price of the product. I will need to speak to you before I can accomplish this so if you would please call me at [redacted] – any time between 9-5EST I will be able to assist. Thanks – [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I FILED A COMPLAINT ON DECEMBER *, 2014, AGAINST THE INGENIOUS DESIGN INC. COMPANY ID [redacted]. THEY SAID THEY SENT A REFUND TO MY DEBIT ACCOUNT. BUT THE BANK SAYS ITS NOT SHOWING UP. THEY MUST HAVE PUT IT IN SOMEONE ELSE'S ACCOUNT. THEY NEED TO FIND OUT WHO IT WENT TO AND JUST MAIL ME A CHECK. THANK YOU. YOU SHOULD ASK FOR: [redacted]. I've tried to call but my cell phone says I can't reach this area. The number is ###-###-####. Thank you again.

[Your Answer Here] BECAUSE THE CARD THEY PUT IT ON IS NOT MINE. THE BANK SHOWS NO RECORD OF IT. I ASK THAT, THAT COMPANY SEND MY REFUND VIA CHECK.

Sincerely,[redacted]

Business

Response:

[redacted] was advised that once we received her product back, for which we sent a prepaid [redacted] label, we would then request that HSN refund the entire purchase amount to her method of payment. The return was received by our warehouse on 12/** and entered into the system on Monday, 12/**/14. The refund will be requested today. The total amount is $39.95 . HSN must refund to the method of payment, which is the customer's VISA ending in [redacted]. The funds should be in her account today and I will notify her that this is being done. If any additional information is needed please let me know. I can be reached by email or by phone at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased the [redacted] Super Chic Ombre Readers Mega Set with FREE Bifocal Sunglasses #344-213 on 8/**/14. Of the 7 pairs of readers, the lenses are now beginning to pop out of 6 pairs - (I haven't tried out the 7th pair yet but i'm sure the same will occur with those). The Readers glasses advertise a 1 year warranty, I contacted Ingenious Designs customer service and was told to submit pictures of the problem areas. I did so on 2/**/15 and was told I would be contacted within 3-5 days. On 3/*/15, I wrote back to Ingenious Designs LLC and asked for a status on my replacement Readers Set. I have had no response and efforts to contact them via telephone are ineffective. The phone either rings without answer, or I am placed on hold for over 30 minutes at a time.Desired Settlement: I would like for the company to respond within a timely manner and replace my Readers Set per their advertised warranty.

Business

Response:

Tell us why here...Customer called us on 2/**/15 to report that she had broken readers which were still under the one year warranty. As per our policy, we sent her an email to which she was to hit reply and attach pictures of the broken items so that they would not have to be returned. She was further advised that once we received the photos we would notify her and send her out replacements. Customer called again on 3/**/15 to ask where her replacements were and, at that time, was told we never received any emails from her with pictures and that is why she was not contacted. With regard to the phones not answering, that is not true. Our business hours are M-F from 9-5EST and we have a recording that allows a customer calling after those hours or on the weekend to leave a message in our mailbox, which is returned within 48 hours. She never left such a message. Our phones are totally functional and sometimes, due to a surge of calls, we do have a long queue. However, a message can be left at any point rather than holding on, and an agent will return that call.[redacted] was called yesterday and advised that we were sending her the 7 pair of glasses today via [redacted] - Next Day Air - the tracking number is: [redacted]. They should arrive on[redacted], 3/**/15. She was called with the information and the tracking number and was satisfied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Although the business presented slightly different facts than what actually transpired, they have fulfilled their warranty promise. I have received a replacement set of glasses today.

Sincerely,

Review: I ordered luggage from HSN. I ordered in March for a trip in June. Used the luggage once and the strap ripped off making the luggage unusable. I contacted HSN who in turn sent me to Ingenious Designs. They did not have the exact luggage for an exchange so they issued me a call tag and I returned the defective merchandise. Now I am only given store credit instead of a refund. I read the posted reviews on HSN and I am not the only person who has had the issue with the luggage. Now I am being tossed between HSN and Ingenious design for a refund. I have NO luggage and am out $139.70Desired Settlement: If I was told I would only have credit from HSN I would have taken a different color. No one at Ingenious Designs informed me with the option of 1. get another set of defective luggage or 2. HSN credit.

Business

Response:

Customer called us on 7/**/15 at 1:43PM to report her Joy M[redacted] luggage piece - duffle strap - had broken. Agent looked up her order and advised that we no longer had any inventory on that item and therefore we could only send her a prepaid [redacted] label to return the item for an HSN credit. The customer agreed and said that we could email the label to her (phone call attached). She was told that the credit could take 21 business days to process and post to her HSN account and she also agreed.We do not have the ability to take or refund monies, as we are the warranty division of HSN for our products. Therefore, after the 30 day HSN money back time period, we can merely do an exchange if we have the inventory or, offer an HSN credit which can be used to purchase anything that HSN sells. The customer was clearly told that we had no inventory, she was also told by HSN that she had to contact us as she was past the refund time period, and she accepted the fact that she was getting an HSN credit. Therefore, there is no basis for her claim as the credit is in her account already and available for her use at any time, hence she is made whole on this transaction.Thanks -[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I want to hear this "phone call"..... I was told I would be credited for the merchandise! They are aware of the faulty quality of this merchandise. I was NOT TOLD that it would be only HSN CREDIT. When a person states you will be credited that CLEARLY means your credit card that paid for this merchandise was going to be issued a credit! they are attempting to steal from consumers, first by selling defective merchandise and second by not giving a crediting for the merchandise on the credit card it was purchased on!Please find attached ALL the complaints on this luggage! Even the 3 star ratings had complaints of the handles fall off. I NEVER EVER WILL BUY from HSN because they do not care enough about their customers to stand by and do the right thing. Ingenious Designs is owned by HSN, so we have the Rooster guarding the hen house. With all of these complaints they KNOW they were selling defective merchandise and that is STEALING. This luggage could not have made it through any sort of quality control![redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I did speak to her and offered to play the recording I sent to you for her. She wanted to know where it said all calls are recorded and I explained that when you call our toll free number – [redacted] – it states that all calls can be recorded for training and quality assurance purposes. She then started berating the luggage, HSN, Joy M[redacted] and finally myself. She claimed we are all crooks and she feels that although the recording shows she accepted an HSN credit, she believes it should be a refund to her [redacted] not a credit to her HSN account. She would not hear anything further that I had to say and therefore, at this point, there is nothing further that can be done for this customer. She was made whole, per our ten year warranty, as a credit was put into her HSN account for the entire amount she paid for the luggage and it is there for her use.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did speak with an extremely rude women!!!! She would not let me speak and kept interrupting anything I said. I heard the recording, but my understanding when the agent said you would be issued a credit, is that my credit card would be credited.I have issues with this response as lies..... I do not have an [redacted] Card!!!! Where they came up with that is beyond me, which only furthers my case as to this business practice. I never said I wanted my [redacted] credited cause I don't have one, check my credit report. Ingenious Designs is owned by HSN, they are going to great lengths to protect themselves. They are selling defective merchandise to consumers and should recall this luggage. I have sent the Revdex.com many many many reviews of this item. I wish not purchase any thing from either company as they are partners. Business practices like this should be made aware to the public. This consumer will not be satisfied until the money I work hard for has been credited by to my [redacted] not [redacted] like the women "claimed" I said.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,