Ingenious Designs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The bottom line is: My box was opened against of their own company rules: 1) reject and return any boxes from [redacted] and 2) save the boxes unopened until the committee reviews itIf my job was to make sure no [redacted] labels were received by my company, I would spot it from a mile awayI guess this a technical deadlockI rest my case In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear [redacted] , I left you a voicemail yesterday afternoon and again a little while agoWhile we cannot provide boxes, as we do not have them, I can certainly send you a prepaid [redacted] label to return the product to usOnce it is received here, I can request that HSN give you a refund for the purchase price of the productI will need to speak to you before I can accomplish this so if you would please call me at [redacted] – any time between 9-5EST I will be able to assistThanks – [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [ Unfortunately, I cannot accept Ingenious Design LLC responseIngenious did what I asked them NOT to doThey opened box! Why is it a big deal? I have sent the box to the new product review committee, therefore the box contains a patent and a business plan that I wanted then to evaluateFrom day one, while the box was still in transit (the tracking shows that), I was already frustrated with treatment I was receivingClearly, the person on the other side (who never identified him or herself) assumed I was lying about how I sent the boxI told them, I took it to Staples (see attachment) and the shipping department used [redacted] instead of [redacted] to send the packageThis equivalent going to a supermarket and getting a box that says COKE and ask the attendant to fill it with soda while you do some shoppingOne would assume, using simple logics, that the attendant would get coke bottles inside, because you have coke boxLater on, the coke box is opened and you see only Pepsi bottlesAgain, I did not ask Staples to use [redacted] but they didI placed all the documents and a usb drive inside a [redacted] boxTherefore, I cannot admit someone insinuating that I did this on purposeI DID NOTI did have to drive by a plaza that had a post office before getting to StaplesI wanted ***After this exchange, I was sure I did not want to have anything to do with Ingenious and explicitly asked them to send my box back but UNOPENEDThis was the moment that Ingenious stopped the emails and I decided to appeal to Revdex.comSadly, at the end, they did admit that the box was, in fact, openedEven though there was a [redacted] label on top you can still see the original writing below (the label has some transparency) and it is written “Attn: Product Review Committee”Please, see the image sent by themThe box should have not been opened by their own rules: “We get a multitude of submissions per week and the committee meets every couple of months to review the products submittedSince we get so many submissions, they are put onto a cart until the committee meets to review them”This is unfortunate for both sides and to make it right Ingenious should now sign a non-disclosure agreement about my plan and documents they had access to and all will be back to square I can only regret all the commotion caused by a Staples mistake (which I pointed out to store manager)The positive outcome is the dissolution of a partnership that would likely not last long ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have a product committee that reviews all submissions for new products that are sent to usThe letter of explanation specifically states that we do not accept packages from the post office, and it states we only accept [redacted] or [redacted] We get a multitude of submissions per week and the committee meets every couple of months to review the products submittedSince we get so many submissions, they are put onto a cart until the committee meets to review themWe do not know which are here and which are not, and we advise that the submitting person track the package When this person originally emailed the committee, they responded as they always do, that packages that are sent by the post office are not delivered here and are returned to senderThey emailed again today advising that they tracked the priority mail package and it is hereWe found it and responded that it is in a [redacted] box, and the label is from the post office, not from ***They had to do that as [redacted] does not put a priority mail label on their packagesThere are two photos attached, one that shows the box with the label and the other that shows that they wrote our address on the box (UPS does not do that - they use a label that has a tracking number on it) and then put the priority mail label on top of itThe post office must not have noticed that it was priority mail as it was in a [redacted] boxWe responded to the submitting party that we can return the submission to them or the committee can review it, as was originally plannedWe will wait for their response and do whichever they decide

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Although the business presented slightly different facts than what actually transpired, they have fulfilled their warranty promise I have received a replacement set of glasses today Sincerely, [redacted] ***

Tell us why here...Customer called us on to report that she had broken readers which were still under the one year warrantyAs per our policy, we sent her an email to which she was to hit reply and attach pictures of the broken items so that they would not have to be returnedShe was further advised that once we received the photos we would notify her and send her out replacementsCustomer called again on to ask where her replacements were and, at that time, was told we never received any emails from her with pictures and that is why she was not contactedWith regard to the phones not answering, that is not trueOur business hours are M-F from 9-5EST and we have a recording that allows a customer calling after those hours or on the weekend to leave a message in our mailbox, which is returned within hoursShe never left such a messageOur phones are totally functional and sometimes, due to a surge of calls, we do have a long queueHowever, a message can be left at any point rather than holding on, and an agent will return that call[redacted] was called yesterday and advised that we were sending her the pair of glasses today via [redacted] - Next Day Air - the tracking number is: [redacted] They should arrive on [redacted] , She was called with the information and the tracking number and was satisfied

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I FILED A COMPLAINT ON DECEMBER *, 2014, AGAINST THE INGENIOUS DESIGN INCCOMPANY ID [redacted] THEY SAID THEY SENT A REFUND TO MY DEBIT ACCOUNTBUT THE BANK SAYS ITS NOT SHOWING UPTHEY MUST HAVE PUT IT IN SOMEONE ELSE'S ACCOUNTTHEY NEED TO FIND OUT WHO IT WENT TO AND JUST MAIL ME A CHECKTHANK YOUYOU SHOULD ASK FOR: [redacted] ***I've tried to call but my cell phone says I can't reach this areaThe number is ###-###-####Thank you again [Your Answer Here] BECAUSE THE CARD THEY PUT IT ON IS NOT MINETHE BANK SHOWS NO RECORD OF ITI ASK THAT, THAT COMPANY SEND MY REFUND VIA CHECK Sincerely, [redacted] [redacted]