Ingenium

Below are the notes showing all coresspondence with memberWe offered to reduce her bill member gave updated info then called back later to give check information first part of the arrangement went through with out a problem but the second part was the issue the member called in after the payment had been processed and the arrangment was already completed7/14/ SYSTEM LAST CHECK IN AND DRIVERS LICENSE IS IN 2ND SCREEN 7/14/ SYSTEM ACCOUNTS IMPORTED INTO SYSTEM 8/7/ jb*** DC SPK TO MS [redacted] ---UPDATED ACCOUNT INFORMATION ---MARRIED ---UNEMPLOYED---SPOUSE WORKS--OFFERED SETTLEMENT FOR 190.00---WILL RTN CALL AFTER SPKS TODAY W BANK INFO --JB 8/7/ jb*** Changed STATUS from NEWBIZ to HOT 8/7/ jb*** ADDED EMPLOYER of UNEMPLOYED--HSE-MARRIED 8/7/ jb*** Changed ADDRESS from [redacted] 8/14/ SYSTEM POSTED PAYMENT of $ 8/14/ jb*** MS [redacted] RETURNED MY CALL--PD SIF FOR W 2PMTS W AP CHK -1ST PMT DATED FOR TDY 81415--- AND 2ND PMT DATED FOR 8-31-15--TTL OF -- [redacted] ***--REQEMAIL AFTER CHK CLEARS--JB 8/14/ jb*** ADDED CELL PHONE NUMBER of [redacted] 8/14/ jb*** Changed STATUS from HOT to PAYMENT ARRANGEMENTS 8/14/ jb*** missed call - [redacted] --NO VM -JB 8/15/ tm*** Changed STATUS from PAYMENT ARRANGEMENTS to POST DATED CHECKS 8/15/ tm*** CREATED CHECK PAYMENT - CHECK NUMBER OF $FOR 8/31/ 8/15/ tm*** CREATED CHECK PAYMENT - CHECK NUMBER OF $FOR 8/14/ 8/31/ SYSTEM POSTED PAYMENT of $ 9/1/ jb*** Changed STATUS from POST DATED CHECKS to SETTLED IN FULL 9/3/ tm*** member call in stated she did not authorize the payment for 08-31- informed her that payment has been process for settlement on her acct Wanted to be reverse informed her we can’t it is for a defaulted account reduction had been applied and check was already processedMember cursed and hung up

Below are the notes showing all coresspondence with member. We offered to reduce her bill member gave updated info then called back later to give check information first part of the arrangement went through with out a problem but the second part was the issue the member called in after...

the payment had been processed and the arrangment was already completed. 7/14/2015            SYSTEM  LAST CHECK IN AND DRIVERS LICENSE IS IN 2ND SCREEN
7/14/2015            SYSTEM  ACCOUNTS IMPORTED INTO SYSTEM.
8/7/2015                              jb[redacted]     DC SPK TO MS [redacted]---UPDATED ACCOUNT
INFORMATION  ---MARRIED
---UNEMPLOYED---SPOUSE WORKS--OFFERED SETTLEMENT FOR 190.00---WILL RTN CALL
AFTER SPKS TODAY  W BANK INFO --JB
8/7/2015                              jb[redacted]     Changed STATUS from NEWBIZ to HOT
8/7/2015                              jb[redacted]     ADDED EMPLOYER of UNEMPLOYED--HSE-MARRIED
8/7/2015                              jb[redacted]     Changed ADDRESS from [redacted] [redacted]
8/14/2015            SYSTEM  POSTED PAYMENT of $90.00.
8/14/2015            jb[redacted]     MS [redacted] RETURNED   MY
CALL--PD SIF FOR 190.00 W 2PMTS W AP CHK -1ST PMT DATED FOR TDY 81415---90.00
AND 2ND PMT DATED FOR 8-31-15--100.00 TTL OF 190.00 --[redacted]--REQEMAIL AFTER CHK CLEARS--JB
8/14/2015            jb[redacted]     ADDED CELL PHONE NUMBER of [redacted]
8/14/2015            jb[redacted]     Changed STATUS from HOT to PAYMENT ARRANGEMENTS
8/14/2015            jb[redacted]     missed call -[redacted]--NO VM -JB
8/15/2015            tm[redacted]  Changed STATUS from PAYMENT ARRANGEMENTS  to POST DATED CHECKS
8/15/2015            tm[redacted]  CREATED CHECK PAYMENT - CHECK NUMBER 2001 OF $100.00 FOR 8/31/2015
8/15/2015            tm[redacted]  CREATED CHECK PAYMENT - CHECK NUMBER 2000 OF $90.00 FOR 8/14/2015
8/31/2015            SYSTEM  POSTED PAYMENT of $100.00.
9/1/2015                              jb[redacted]     Changed STATUS from POST DATED CHECKS to
SETTLED IN FULL
9/3/2015                              tm[redacted]  member call in stated she did not authorize
the payment for 08-31-2015  informed her
that payment has been process for settlement on her acct  Wanted to be reverse informed her we can’t it
is for a defaulted account reduction had been applied and check was already
processed. Member cursed and hung up