Ingham's Powder Coating

May 28, 2014 To whom it may concern,I am writing in regard to the complaint of [redacted] ***, dated 3/2/14 We were made aware of his concern about his wheels on 3/13/14, and recommended a repair, We explained the process to him again, and then confirmed, and made him aware that it was not a... coating error, however, he refused the repair advice, and instead wanted his wheels recoated at Ingham’s expense. He was informed that recoating would most likely not fix the problem, and the same outcome would occur. He seemed to understand and left the shop on good terms.His alleged issue with his wheels was that there was a mark from where we hung the wheels with a hook to coat them. There is no way to avoid this mark. It is standard procedure for this industry. Every wheel that we have powder coated in the last 25 years has been hung on a hook.The powder coating did not fail. If his wheels were powder coated improperly or the powder coating failed it would have been obvious the first time the wheels got wet. We powder coated his wheels on 5/23/2011. It stands to reason that the powder coating is not the issue, as he did not have any issues until 3/2/14.In the customers statement it is also mentioned that we did not have our own copy of his records (see attached copy). The job was completed on 5/20/11 and paid on 5/23/11.He also stated that he sent numerous e-mails and phone calls and that we did not return them, however, that is not the case. We entertained his questions in a timely fashion. We offered a solution and he refused us. We offered to repair the area with touch up paint at no cost to him. This repair process would have slowed down any corrosion on the wheel. In Ingham’s professional opinion it would be futile and unproductive to recoat the wheels.Sincerely Kyle I [redacted] President Ingham's Powder Coating

May 28, To whom it may concern,I am writing in regard to the complaint of *** ***, dated 3/2/We were made aware of his concern about his wheels on 3/13/14, and recommended a repair, We explained the process to him again, and then confirmed, and made him aware that it was not a
coating error, however, he refused the repair advice, and instead wanted his wheels recoated at Ingham’s expenseHe was informed that recoating would most likely not fix the problem, and the same outcome would occurHe seemed to understand and left the shop on good terms.His alleged issue with his wheels was that there was a mark from where we hung the wheels with a hook to coat themThere is no way to avoid this markIt is standard procedure for this industryEvery wheel that we have powder coated in the last years has been hung on a hook.The powder coating did not failIf his wheels were powder coated improperly or the powder coating failed it would have been obvious the first time the wheels got wetWe powder coated his wheels on 5/23/It stands to reason that the powder coating is not the issue, as he did not have any issues until 3/2/14.In the customers statement it is also mentioned that we did not have our own copy of his records (see attached copy)The job was completed on 5/20/and paid on 5/23/11.He also stated that he sent numerous e-mails and phone calls and that we did not return them, however, that is not the caseWe entertained his questions in a timely fashionWe offered a solution and he refused usWe offered to repair the area with touch up paint at no cost to himThis repair process would have slowed down any corrosion on the wheelIn Ingham’s professional opinion it would be futile and unproductive to recoat the wheels.Sincerely Kyle I*** President Ingham's Powder Coating

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: I accept the amount of $once the check clears I will call and email Revdex.com and inform them that I received and clear the check and I am satisfied with the outcome.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

------- Forwarded message ----------From: Barb I***Date: Mon, May 9, at 12:PMSubject: FW: ID ***To: ***In response to Mr***'s Complaint. Kyle I*** had spoke the Mr*** and explained that the problem with the
wheels were in the metal of the wheels and offered to refund him half of the powder coating which is $and he agreed. We sent him a check today. Thank you and have a great day. Barb I***Office Manager Ingham's Powder Coating** *** ***DENVER, PA 17517###-###-####www.inghamspowdercoating.com

------- Forwarded message ----------
sans-serif;">From: Barb I***Date: Mon, May 9, at 12:PMSubject: FW: ID ***To: ***
In response to Mr***'s Complaint
Kyle I*** had spoke the Mr*** and explained that the problem with the wheels were in the metal of the wheels and offered to refund him half of the powder coating which is $and he agreed. We sent him a check today
Thank you and have a great day
Barb I***
Office Manager
Ingham's Powder Coating
** *** ***
DENVER, PA ###-###-####
www.inghamspowdercoating.com