Ingles Performance, Inc

We have reached out to *** and they have agreed to issue a refund for the shipping.I would need Mr*** to call us at *** and ask for Robin or KateWe need his creditcard number to refund the $43.00Sincerely,Mike InglesIngles Performance

We have reached out to *** and they have agreed to issue a refund for the shipping.I would need Mr*** to call us at *** and ask for Robin or KateWe need his creditcard number to refund the $43.00Sincerely,Mike InglesIngles Performance

We are a *** dealer and Mr*** ordered this part through the *** Industries website.How it works is once the order is placed on *** website, *** the 3rd party company whohandles the orders then list them online for dealers to seeIf we have the item and are willing
to shipfor the price stated we "bid" on itThe closest dealer with the part is awarded the saleSo if there wasa mistake on the website I am positive that *** would work with us to refund the customerI am notsure if he talked to someone here or at Shopatron.Unfortunately I do not remember all the details of this sale except that the part was returnedOn thereturn that we got it says reason for return is "ordered wrong size".Our procedure is if the part was ordered for the wrong unit or if the customer changed his mindthey have to pay for shipping.lf the reason for the return is our fault or *** fault then shipping would be refunded.I would need to know the exact unit Mr *** hasThe VIN number would be best or if not thenyear, make and modelThen I will check the website to see if it says it fits his unit.I am sorry for any troubles to the customer and will try to resolve this matter for him.Please feel free to call me with any questions.Sincerely,Mike InglesIngles Performance

Revdex.com:
Part number is *** of my part, the part I ordered from you is said to fit the cargo lock and ride The Model and vin of my quad is irrelevant regarding the fit but it is *** *** HO If I accept the letter there are more hoops to jump through so I rejected it and added this The matter will not be resolved until I get reimbursed return shipping And I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
Part number is [redacted] of my part, the part I ordered from you is said to fit the cargo lock and ride. The Model and vin of my quad is irrelevant regarding the fit but it is 2018 [redacted] 450 HO. If I accept the letter there are more hoops to jump through so I rejected it and added this. The matter will not be resolved until I get reimbursed return shipping. And I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We are a [redacted] dealer and Mr. [redacted] ordered this part through the [redacted] Industries website.How it works is once the order is placed on [redacted] website, [redacted] the 3rd party company whohandles the orders then list them online for dealers to see. If we have the item and are willing...

to shipfor the price stated we "bid" on it. The closest dealer with the part is awarded the sale. So if there wasa mistake on the website I am positive that [redacted] would work with us to refund the customer. I am notsure if he talked to someone here or at Shopatron.Unfortunately I do not remember all the details of this sale except that the part was returned. On thereturn that we got it says reason for return is "ordered wrong size".Our normal procedure is if the part was ordered for the wrong unit or if the customer changed his mindthey have to pay for shipping.lf the reason for the return is our fault or [redacted] fault then shipping would be refunded.I would need to know the exact unit Mr [redacted] has. The VIN number would be best or if not thenyear, make and model. Then I will check the website to see if it says it fits his unit.I am sorry for any troubles to the customer and will try to resolve this matter for him.Please feel free to call me with any questions.Sincerely,Mike InglesIngles Performance