Ingleside Florist

Our company was sent to [redacted] ** by the manufacturer of the water heater to install a new electric elementUpon seeing the installation location of this product up in the ceiling, we explained to the owner that this was not installed properlyHe said "if you can't do the job, then leave" (rudely)Our mechanic went up in the ceiling above the bathroom & the helper stayed belowHe was unable to drain the tank properly because there was no drain installed with prior installationThe tank did have proper pan under heater, so he removed defective part & installed new oneAt that time, water was released out & into panThe pan overflowed because pan drain plug was never removed from prior installationThe mechanic did the best he could & removed plugSome water did go through ceiling into alarm box coverHe did clean up & did his best to rectify the situationRegarding the drop ceilings wh ich were missing & cracked prior to this work, the store was not open for business yetAfter this happened, the owner was loud & rude to the helper telling him to get out of the storeMy men packed up & cleaned up the best they could, but owner was not happy & continued yellingThere weren't any broken plumbing lines & the tank they were working on only had a gallon capacityThere is no way the damage he is suggesting could be caused by this small amount of water

Our company was sent to [redacted] by the manufacturer of the water heater to install a new electric element. Upon seeing the installation location of this product up in the ceiling, we explained to the owner that this was not installed properly. He said "if you can't do the job, then...

leave" (rudely). Our mechanic went up in the ceiling above the bathroom & the helper stayed below. He was unable to drain the tank properly because there was no drain installed with prior installation. The tank did have proper pan under heater, so he removed defective part & installed new one. At that time, water was released out & into pan. The pan overflowed because pan drain plug was never removed from prior installation. The mechanic did the best he could & removed plug. Some water did go through ceiling into alarm box cover. He did clean up & did his best to rectify the situation. Regarding the drop ceilings wh ich were missing & cracked prior to this work, the store was not open for business yet. After this happened, the owner was loud & rude to the helper telling him to get out of the store. My men packed up & cleaned up the best they could, but owner was not happy & continued yelling. There weren't any broken plumbing lines & the tank they were working on only had a 6 gallon capacity. There is no way the damage he is suggesting could be caused by this small amount of water.