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Ingram Appliance AC Reviews (22)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your help in resolving this matter Sincerely, [redacted]

Hello - we have actually been in contact with this client many times and have resolved all of his issuesPlease see below for all our email chains:First contact at 1am on a Saturday - no one is in the office on the weekends: On Sat, Jan 13, at 1: AM, [redacted] [redacted] < [redacted] @gmail.com> wrote:It's been over a WEEK and you still have not shipped my orderI have been a long time customer and I have seen continual issues from other customers and I see that the Revdex.com has issued a warning about your companyI will never be purchasing anything from you guys againI want this order fully refunded immediately tomorrow or I will be contacting my credit card company to issue a charge-back.I NEED ORDERS ***, ***, and [redacted] CANCELED AND REFUNDED IMMEDIATELY.I have had you guy screw up orders on me in the past and have given you plenty of chances to show me that you can run your business properly but this just shows me that you guys still have not sorted everything out.In addition to thatI will be making my own personal announcement on my YouTube (which has a 5000+ unique viewers on a regular basis) advising people that they do not order from you because you cannot fulfill orders.~ [redacted] [redacted] Web: [redacted] .comPhone: [redacted] NOTICE: This e-mail and any attachments may contain confidential and privileged informationIf you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copiesAny dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegalUnless otherwise stated, opinions expressed in this e-mail are those of the author and are not endorsed by the author's employer------ Original Message ------From: "Support Desk" < [redacted] @makergeeks.com>To: " [redacted] [redacted] " < [redacted] @gmail.com>Sent: 1/15/5:07:AMSubject: Re: Order # [redacted] confirmed/ORDER #***/ORDER #***Good morning sir, oh no,we'll get that refund issued right now! Thanks again, On Jan 16, 5:AM, "Support Desk" < [redacted] @makergeeks.com> wrote:Hey Tim, we are showing you received all of the 3D Geek Boxes that were paid forNov [redacted] Dec [redacted] JanCharged on the 24th, will ship as always on the 25th of January Did you want a refund for the January Box?? Thank you sir, Support Desk via [redacted] @makergeeks.com to [redacted] ( [redacted] @gmail.com)1D SEENGood morning sir, I apologize we don't work over the weekendhowever we will get this refunded for you right now; and again I really apologize about this but we had some serious issues with the rawPETG and ABSresinwe got into stock (from the same chemical company) over that time and we have been waiting on the chemical company to send us a new batch so we can re-run all those; I should have more ready to go in about weeks if that'll work; really apologize about thatthe last batch ofPETGwhile it ran off the machines just fine was nearly un-usable in the 3D printers for testing;( Anyway, it's a mess and we are wading through to make it right but also not to ship out BAD filamentthanks again and you should see that refund here in about 24-48hrHave a great day and stay warm!! ;) Customer Support @ www.MakerGeeks.comMG Manufacturing, Inc.Monday thru Friday | 8am till about 3pm CST ;) Finally, a monthly box that fits your “League of Extraordinary Maker”alter ego the 3D Geek Box is all that and MORE check it out here [redacted] to [redacted] @makergeeks.com2DHello? I want a refund.Email: [redacted] @Gmail.comWeb: [redacted] .comPhone: [redacted] NOTICE: This e-mail and any attachments may contain confidential and privileged informationIf you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copiesAny dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegalUnless otherwise stated, opinions expressed in this e-mail are those of the author and are not endorsed by the author's employer from [redacted] @makergeeks.comto [redacted] subjectRe: Order # [redacted] confirmed/ORDER #***/ORDER #***dateJan 5:am1D SEENGood morning sir, oh no,we'll get that refund issued right now! Thanks again,Customer Support @ www.MakerGeeks.comMG Manufacturing, Inc.Monday thru Friday | 8am till about 3pm CST ;) Finally, a monthly box that fits your “League of Extraordinary Maker”alter ego the 3D Geek Box is all that and MORE check it out here

Good morning, I wanted to personally email you and apologize for any issues that might have been caused with your order we would like to process a refund for you right now however due to the age of the account we would need to send you a [redacted] funded refundA lot has changed at MakerGeeks over the last years but some things have slipped through the cracks and I apologize for that we want to make it right and want to start todayIf you can help by allowing me to refund you via [redacted] we can get the ball rolling in the right directionLet me know if that’s something you could provide and we’ll have this refund issued for you this week no questions askedAgain, I apologize deeply for any issues we have caused thank you! [redacted] ***- Founder & CEO

This order was refunded already on the 5th and the client was emailed and was satisfied with the refundI'm a little shocked that after we issued the refund and emailed each other the client would feel the need to open a Revdex.com complaint in order to receive a refund they were already
issued: Order#***Card detailsMastercard •••• •••• •••• ***Refunded by*** ***Authorization key***MessageTransaction approvedAmount$17.55Refunded items× *** *** *** * ** *** * *** * ** *** *** ***GatewayShopify PaymentsStatussuccessTyperefundCreatedMar 5, 2018, 1:17PM

Good morning, thank you for reaching out to us and we will have this refunded for you via Amazon Payments as of 01/- these orders are on backorder and were set to ship the 2nd week of January (this week)Thank you again,

Good morning, this was already refunded as the client issued a charge-back with his credit card company and didn't give us the opportunity to refund - we won't be issuing a double refund though ;) So no extra refund will be issued as requested by this complaintThank
you!

Complaint: ***
I am rejecting this response
because:I have sent emails in the string of communication and replies from MakerGeeksIf they want to dispute that, I'll be happy to share a screen shot of my gmail in/out box. Also in their reply they said "RESHIPPED" my order free of chargere-doing any thing would imply that they did something in the first place, and from the emails they did send, they did acknowledge that the order was order was not sent until todayThey have only provided tracking number. The overall attitude from their reply is less than professional and filled with inaccuraciesFrom a business who has not done right by their customer, most would expect a bit more than a petty/response.
Sincerely,
*** ***

This order has been refunded for *** *** as well as an email sent to the client about this issue and the refund receipt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Final Consumer Response /* (2000, 6, 2017/06/12) */
Credit card company reversed the original charge in response to dispute claimTwo days prior I received a response from Makergeeks and asked to have a check for refund sent outOn 06/emailed Makergeeks to inform them of the credit received
and to disregard sending the checkIf the check has already been mail I would destroy it once received

Hello, we have been trying to email this client many times however the email used to sign up for the order isn't valid at ***@***.TECH - we just received an email from a new address asking about this order from ***@gmail.com - which we responded to below 10min after he emailed usThank
you! from***@makergeeks.comto*** ***subjectRe: How to contact support?dateJan 8:am4HHey ***, we have been trying to get in touch with you about the ABS part of your orderthe email we have on file is: ***@***.tech please see the email below:Hello, thank you for your email and I really apologize about this but we had some serious issues with the rawABSresinwe got into stock over that time and we have been waiting on the chemical company to send us a new batch so we can re-run all those; I should have more ready to go in about 2-weeks if that'll work; really apologize about thatthe last batch ofABSwhile it ran off the machines just fine was nearly un-usable in the 3D printers for testing;( *** *** @ www.MakerGeeks.comMG Manufacturing, Inc.Monday thru Friday | 8am till about 3pm CST ;) Finally, a monthly box that fits your “League of Extraordinary Maker”alter ego… the 3D Geek Box is all that and MORE… check it out here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I'd like to point out that my email works fineMaker Geeks email system is broken.
Sincerely,
*** ***

Good morning, this actually was shipped as it's part of our monthly subscription program that ships each month during the week of the 25th - here is his tracking info: 03/28/2018My Default Location***USPS Priority Mail

Good morning, thank you for reaching out to us and we will have this refunded for you via the payment info you used at checkout as of 01/08 - Thank you again, Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help in resolving this matter.
Sincerely,
[redacted]

Hello - we have actually been in contact with this client many times and have resolved all of his issues. Please see below for all our email chains:First contact at 1am on a Saturday - no one is in the office on the weekends: On Sat, Jan 13, 2018 at 1:09...

AM, [redacted] [redacted] <[redacted]@gmail.com> wrote:It's been over a WEEK and you still have not shipped my order. I have been a long time customer and I have seen continual issues from other customers and I see that the Revdex.com has issued a warning about your company. I will never be purchasing anything from you guys again. I want this order fully refunded immediately tomorrow or I will be contacting my credit card company to issue a charge-back.I NEED ORDERS [redacted], [redacted], and [redacted] CANCELED AND REFUNDED IMMEDIATELY.I have had you guy screw up orders on me in the past and have given you plenty of chances to show me that you can run your business properly but this just shows me that you guys still have not sorted everything out.In addition to that. I will be making my own personal announcement on my YouTube (which has a 5000+ unique viewers on a regular basis) advising people that they do not order from you because you cannot fulfill orders.~[redacted] [redacted]Web: [redacted].comPhone: [redacted]NOTICE: This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Unless otherwise stated, opinions expressed in this e-mail are those of the author and are not endorsed by the author's employer. ------ Original Message ------From: "Support Desk" <[redacted]@makergeeks.com>To: "[redacted] [redacted]" <[redacted]@gmail.com>Sent: 1/15/2018 5:07:29 AMSubject: Re: Order #[redacted] confirmed/ORDER #[redacted]/ORDER #[redacted]Good morning sir, oh no,we'll get that refund issued right now! Thanks again,  On Jan 16, 2018 5:14 AM, "Support Desk" <[redacted]@makergeeks.com> wrote:Hey Tim, we are showing you received all of the 3D Geek Boxes that were paid for... Nov. [redacted]Dec. [redacted]Jan. Charged on the 24th, will ship as always on the 25th of January Did you want a refund for the January Box?? Thank you sir,     Support Desk via [redacted]@makergeeks.com to [redacted] ([redacted]@gmail.com)1D SEENGood morning sir, I apologize we don't work over the weekend... however we will get this refunded for you right now; and again I really apologize about this but we had some serious issues with the rawPETG and ABSresinwe got into stock (from the same chemical company) over that time and we have been waiting on the chemical company to send us a new batch so we can re-run all those; I should have more ready to go in about 2 weeks if that'll work; really apologize about that... the last batch ofPETGwhile it ran off the machines just fine was nearly un-usable in the 3D printers for testing... ;( Anyway, it's a mess and we are wading through to make it right but also not to ship out BAD filament... thanks again and you should see that refund here in about 24-48hr. Have a great day and stay warm!! ;) Customer Support @ www.MakerGeeks.comMG Manufacturing, Inc.Monday thru Friday | 8am till about 3pm CST ;) Finally, a monthly box that fits your “League of Extraordinary Maker”alter ego…  the 3D Geek Box is all that and MORE… check it out here    [redacted] to [redacted]@makergeeks.com2DHello? I want a refund.Email: [redacted]@Gmail.comWeb: [redacted].comPhone: [redacted]NOTICE: This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Unless otherwise stated, opinions expressed in this e-mail are those of the author and are not endorsed by the author's employer.   from[redacted]@makergeeks.comto[redacted]subjectRe: Order #[redacted] confirmed/ORDER #[redacted]/ORDER #[redacted]dateJan 15 5:07 am1D SEENGood morning sir, oh no,we'll get that refund issued right now! Thanks again,Customer Support @ www.MakerGeeks.comMG Manufacturing, Inc.Monday thru Friday | 8am till about 3pm CST ;) Finally, a monthly box that fits your “League of Extraordinary Maker”alter ego…  the 3D Geek Box is all that and MORE… check it out here

Final Consumer Response /* (2000, 8, 2017/06/15) */
I've purusued a complaint through my credit card company as well. After getting notice from them Maker Geeks did refund the charges.
Thanks for the followup!
[redacted]

Good morning [redacted], thank you for reaching out to us and we will have this refunded for you via the payment info you used at checkout as of 01/08 - Thank you again,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hey [redacted], thank you for all the emails and we have responded to each one with the same info... this has already been reshipped for you at NO EXTRA charge... USPS# [redacted]  thank you again and hope this helps.

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Address: 1451 Brentwood Ave, Macon, Georgia, United States, 65803-2305

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