Ingram & Associates

Initial Business Response / [redacted] (1000, 10, 2015/10/23) */ Verifification is required by law before our office can release any information to a personThis is requried by law and it is in place to protect their personal informationI have requested validation and the information will be sent by US mailI will also reach out to the consumer directly to try and resolve the complaint

Initial Business Response /* (1000, 9, 2016/02/22) */
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description
of the issue, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to call meI can be reached during business hours at *** ext ***
Sincerely,
Cindy H
Consumer Affairs Advocate
Initial Consumer Rebuttal /* (3000, 12, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with Cindy at United Healthcare Consumer affairs and they are not in any affiliation with Ingram & Associates the company I am making the complaint onWe both determine that Revdex.com was contacting them in errorPlease advise where in my complaint did I mention this Company that you have ContactedI Would like to get this resolved ASAPNot sure if this Company actually existPlease let me know if you need a copy of my letter that I made for my records before I mailed the original
Thanking you in advance
***
Final Business Response /* (1000, 18, 2016/03/04) */
Dear ***,
We are in receipt of the complaint filed with the Revdex.comWe have no record of receiving your credit card informationIn your complaint you also stated that the website does not exist and your calls were not answeredCan you please reply back to me with the website and phone number you were calling so I can investigate furtherAny credit cards that are mailed in are processed within hours of receiptAll calls are also tracked and recordedI would like to investigate this further but need some additional information to complete the investigationA representative did reach out to you as of today to resolve this matter with youThe representative had to leave you a voicemail, so at your earliest convenience please give u a call back at the number listed belowI am also mailing you a copy of this response as well
If you have any questions or would like to discuss this matter, please contact us at (866) ***
Thank you
Jessica ***
Operations Manager
Final Consumer Response /* (3000, 20, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Jessica
I have a copy of the letter mailed to your Company dated 9/04/The letter was mailed out on 9/29/As I mentioned to the Revdex.com back on Feb 10, that as of Feb 9, your website is still not working
***
Feb (days ago)
to me
This webpage is not available
ERR_NAME_NOT_RESOLVED
Hide details
The server at hwww.usapaymentexchange.com can't be found, because the DNS lookup failedDNS is the network service that translates a website's name to its Internet addressThis error is most often caused by having no connection to the Internet or a misconfigured networkIt can also be caused by an unresponsive DNS server or a firewall preventingGoogle Chrome from accessing the network
Go to http://usapaymentexchange.com/
Search on Google
Invalid Configuration
You have reached a page that is no longer activeIf you are trying to make a payment, please call the phone number printed on your statement for additional information
I received a call from Tammy on 3/is Tammy one of the employees in your facility? They never specified the Company name they were calling fromThere is so many marketing calls being receivedHow would I know that Tammy is from your Companyi have the message saved on my voice mailI definately dont trust providing my personal information by phoneToo much identity theft going onThe reason I contacted Revdex.com is because I never received the charge on my credit card, from my response back to you in SeptemberThe address is not a working website
I would like to get this resolved ASAP

Initial Business Response /* (1000, 10, 2015/10/23) */
Verifification is required by law before our office can release any information to a person. This is requried by law and it is in place to protect their personal information. I have requested validation and the information will be sent by US...

mail. I will also reach out to the consumer directly to try and resolve the complaint.

Initial Business Response /* (1000, 14, 2015/08/18) */
After review of complaint a request was sent to original creditor to confirm if account was correct. Per the client balance is correct. A detailed bill has been requested from the original creditor to validate and the correspondence will be...

sent directly from the original creditor.
Regarding the complaint of the represetative asking for the child's date of birth. In order for our office to release or discuss a matter with a consumer, verification must be obtained before information can be released. We are grounded by federal laws and this is to ensure that the consumers information is not released to an incorrect party. Please feel free to contact us with any other questions or concerns.
Initial Consumer Rebuttal /* (3000, 21, 2015/09/02) */
I request that this complaint be considered unresolved with the following response to the business:
1) I received the bill from the original biller and it was NOT the biller that was stated on the letter that was sent. It was an individual doctor who had the wrong insurance information.
2) I refuse to believe that it is acceptable practice to call me, not identify yourself as a credit collection agency, and tell me that you have a "business opportunity" that you can't tell me about until I tell you the birthday and home address of my 3 year old.
3) you continued to send me letters after I continuously responded to you asking that you cease
4) you did not send me a bill or any information prior to sending me a letter stating that you HAD and that I had not responded. The dates on the letters I received prove that this occurred.
Final Consumer Response /* (3000, 24, 2015/09/14) */
I request that this complaint be considered unresolved with the following response to the business:
1) I received the bill from the original biller and it was NOT the biller that was stated on the letter that was sent. It was an individual doctor who had the wrong insurance information.
2) I refuse to believe that it is acceptable practice to call me, not identify yourself as a credit collection agency, and tell me that you have a "business opportunity" that you can't tell me about until I tell you the birthday and home address of my 3 year old.
3) you continued to send me letters after I continuously responded to you asking that you cease
4) you did not send me a bill or any information prior to sending me a letter stating that you HAD and that I had not responded. The dates on the letters I received prove that this occurred.