Ingram Drain and Sewer Cleaning

I***'s Plumbing response is attachedPlease contact us if there is a problem in receiving our response [redacted] ***This is I***’s Plumbing response to the complaint referenced above.The complaint involved not receiving two completely new toilet seats for the upstairsbathroom and the basement, not connecting the water line to the toilet in the basementand making a wrong diagnosis regarding the flood in the basement.Upon arrival, [redacted] Company was at the homeThe basement wastotally floodedThe estimator was told that [redacted] was there to drain and clean upthe basementThe condition of the basement made it very difficult to identify where thewater was coming from; there were no pipes that had burst, no clogged drainsBecauseof this, a contract was written to replace the toiletThe line was not connected to thetoilet in the basement because [redacted] had assessed that hot water, not coldwater, was coming from that lineNo work could be done with that line until thebasement was cleaned up.On that evening, the night manager received the complaint call concerning the toiletseats and the water line not being connectedThe night manager spoke to the customerinforming him that the plumber would return to the home that night to take care of thetoilets seatsIt was also explained to the customer that the situation regarding the linefor the toilet would require the estimator to return to the home, once the basement wascleaned, to assess the situation and make it right.A plumber was dispatched that night to install the new toilet seatsIt was agreed thatthe estimator would come back to the home after five days, once the basement wascleanedAfter reviewing the Revdex.com complaint, I***’s attempted to remedy theconcerns and honor the warranty, but the customer refused to allow us access to thehouseIt was discovered that there was an additional leak and it was coming from thehot water tank amiss all the water and debrisThis occurred after the restorationcompany had removed the water and debris from the basement and after the toilet hadbeen replaced [redacted] then took care of removing the old hot water tank andinstalling a new one, which comes with a minimum six-year manufacture warranty.The work that we performed is under warranty for one yearThis is stated in thecontract and was explained to the customerIf something isn’t right because of theservice I***’s provided, we are more than willing to return to the home and do whatis necessary to make it rightWe cannot honor our warranty if the customer does notgive us a chance to do so.I***’s Plumbing stands behinds its workWe do not believe we owe the customer arefund since the customer decided to go with another company and in fact did receivedadditional plumbing services of installing a new hot water tankWe cannot honor thewarranty if the customer does not let us in the home and give us an opportunity to makethe necessary correctionsWe are available and willing to meet with the customer anddiscuss the issue.Thank you for your consideration,Michael I***

September 4, To Whom it May Concern:This is in response to the customer complaint as stated above We apologize for the delay in our response The first time we were aware of the complaint was when we received the third notification letter via mail The other two notifications were sent to an email that has not been in use for several years; therefore we were unable to respond since we had no knowledge of the complaint May this delay in responding not reflect an attitude of not being concern for the customer and her complaintAs our history shows with the Revdex.com, Ingram’s Plumbing puts much effort in responding to all complaints We pride ourselves in professional service and in customer satisfaction - making it a top priority.After reading the letter of complaint, we can understand the customer’s feelings and concerns about not having the time and enough information to make an informed decision Many times the assessment of the plumbing problem changes New information is discovered as the work is being performed which changes the original assessment and may change the price of the job We apologize for how the timing was with this job, which can make it appear that the customer was left with limited optionsIt was not the plumber’s intention to aggravate the customer; that is not how we do things at Ingram’s This is reflected in the fact that no deposit/money was received prior to starting the job Payment of the job was made after the job was completedAlso, the price that was given to the customer includes a 90-day warranty If the customer has any problems with the work performed, Ingram’s will come out and resolve the issue at no additional cost to the customer At a glance, the cost for a job may be higher, but it includes more than one may realize.As stated previously, customer satisfaction is important to us We are concerned that in providing services, a negative impression has been left with our customer As a good faith gesture only, we would like to offer the customer a credit or refund of $ We appreciate the opportunity to be of service to our customer We would like to preserve the customer relationship The customer can call the office (###-###-####) and inform the secretary of either a credit or refund and if she wishes to pick up the check or have it mailed We hope this offer is satisfactory to the customer.Thank you,Michael I Owner

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I WANT THE COMPLAINT OPENED ! IT IS NOT RESOLVED! I ONLY CLOSED IT BECAUSE I***S SAID THEY WOULD SEND ME A CHECK OF $!I AM FURIOUS ! THEY DID NOT SEND ME A CHECK! I WANT THIS FILE REOPENED AS UNRESOLVED !

TeMay 30, 2017Regarding ID ***This is the third response to the complaint identified above.May 30, 2017 We are sorry, there seems to have been another misunderstandingIt appears that the customer was waiting for the $check in the mail while I***’s was waiting for a response from the customerIn our second letter, I***’s Plumbing offered a credit of $or a refund for $The office was waiting for a response from the customer to either accept or refuse our offerWe did not hear from the customer nor did we hear from *** *** *** *** that the customer had accepted the offer of a $refund. We will produce a check for $and place it in the mail by June 1, 2017, return receipt requestedAgain, I***’s Plumbing apologizes for this misunderstanding. Sincerely, Michael I***, RMP Owner and Manager Sincerely,Michael I***, R.M.P.Owner and Managerll us why here

I[redacted]'s Plumbing response is attached. Please contact us if there is a problem in receiving our response [redacted]This is I[redacted]’s Plumbing response to the complaint referenced above.The complaint involved not receiving two completely new toilet seats...

for the upstairsbathroom and the basement, not connecting the water line to the toilet in the basementand making a wrong diagnosis regarding the flood in the basement.Upon arrival, [redacted] Company was at the home. The basement wastotally flooded. The estimator was told that [redacted] was there to drain and clean upthe basement. The condition of the basement made it very difficult to identify where thewater was coming from; there were no pipes that had burst, no clogged drains. Becauseof this, a contract was written to replace the toilet. The line was not connected to thetoilet in the basement because [redacted] had assessed that hot water, not coldwater, was coming from that line. No work could be done with that line until thebasement was cleaned up.On that evening, the night manager received the complaint call concerning the toiletseats and the water line not being connected. The night manager spoke to the customerinforming him that the plumber would return to the home that night to take care of thetoilets seats. It was also explained to the customer that the situation regarding the linefor the toilet would require the estimator to return to the home, once the basement wascleaned, to assess the situation and make it right.A plumber was dispatched that night to install the new toilet seats. It was agreed thatthe estimator would come back to the home after five days, once the basement wascleaned. After reviewing the Revdex.com complaint, I[redacted]’s attempted to remedy theconcerns and honor the warranty, but the customer refused to allow us access to thehouse. It was discovered that there was an additional leak and it was coming from thehot water tank amiss all the water and debris. This occurred after the restorationcompany had removed the water and debris from the basement and after the toilet hadbeen replaced. [redacted] then took care of removing the old hot water tank andinstalling a new one, which comes with a minimum six-year manufacture warranty.The work that we performed is under warranty for one year. This is stated in thecontract and was explained to the customer. If something isn’t right because of theservice I[redacted]’s provided, we are more than willing to return to the home and do whatis necessary to make it right. We cannot honor our warranty if the customer does notgive us a chance to do so.I[redacted]’s Plumbing stands behinds its work. We do not believe we owe the customer arefund since the customer decided to go with another company and in fact did receivedadditional plumbing services of installing a new hot water tank. We cannot honor thewarranty if the customer does not let us in the home and give us an opportunity to makethe necessary corrections. We are available and willing to meet with the customer anddiscuss the issue.Thank you for your consideration,Michael I[redacted]

September 4, 2014To Whom it May Concern:This is in response to the customer complaint as stated above.
 We apologize for the delay in our response.  The first time we were
aware of the complaint was when we received the third notification letter via
mail.  The other two...

notifications were sent to an email that has not been
in use for several years; therefore we were unable to respond since we had no
knowledge of the complaint.  May this delay in responding not reflect an attitude of not being
concern for the customer and her complaint. As our history shows with the
Revdex.com, Ingram’s Plumbing puts much effort in responding to all
complaints.  We pride ourselves in professional service and in customer
satisfaction - making it a top priority.After reading the letter of complaint, we can understand the
customer’s feelings and concerns about not having the time and enough
information to make an informed decision.  Many times the assessment of
the plumbing problem changes.  New information is discovered as the work
is being performed which changes the original assessment and may change the
price of the job.  We apologize for how the timing was with this job,
which can make it appear that the customer was left with limited options. It
was not the plumber’s intention to aggravate the customer; that is not how we
do things at Ingram’s.  This is reflected in the fact that no
deposit/money was received prior to starting the job.  Payment of the job
was made after the job was completed. Also, the price that was given to the customer
includes a 90-day warranty.  If the customer has any problems with the
work performed, Ingram’s will come out and resolve the issue at no additional cost to the customer.  At a
glance, the cost for a job may be higher, but it includes more than one may
realize.As stated previously, customer satisfaction is important to
us.  We are concerned that in providing services, a negative impression
has been left with our customer.  As a good faith gesture only, we would
like to offer the customer a credit or refund of $100.00.  We appreciate
the opportunity to be of service to our customer.  We would like to
preserve the customer relationship.  The customer can call the office
(###-###-####) and inform the secretary of either a credit or refund and if she
wishes to pick up the check or have it mailed.   We hope this offer
is satisfactory to the customer.Thank you,Michael IOwner

September 4, 2014
To Whom it May Concern:This is in response to the customer complaint as stated above.
 We apologize for the delay in our response.  The first time we were
aware of the complaint was when we received the third notification letter via
mail.  The...

other two notifications were sent to an email that has not been
in use for several years; therefore we were unable to respond since we had no
knowledge of the complaint.  May this delay in responding not reflect an attitude of not being
concern for the customer and her complaint. As our history shows with the
Revdex.com, Ingram’s Plumbing puts much effort in responding to all
complaints.  We pride ourselves in professional service and in customer
satisfaction - making it a top priority.After reading the letter of complaint, we can understand the
customer’s feelings and concerns about not having the time and enough
information to make an informed decision.  Many times the assessment of
the plumbing problem changes.  New information is discovered as the work
is being performed which changes the original assessment and may change the
price of the job.  We apologize for how the timing was with this job,
which can make it appear that the customer was left with limited options. It
was not the plumber’s intention to aggravate the customer; that is not how we
do things at Ingram’s.  This is reflected in the fact that no
deposit/money was received prior to starting the job.  Payment of the job
was made after the job was completed. Also, the price that was given to the customer
includes a 90-day warranty.  If the customer has any problems with the
work performed, Ingram’s will come out and resolve the issue at no additional cost to the customer.  At a
glance, the cost for a job may be higher, but it includes more than one may
realize.As stated previously, customer satisfaction is important to
us.  We are concerned that in providing services, a negative impression
has been left with our customer.  As a good faith gesture only, we would
like to offer the customer a credit or refund of $100.00.  We appreciate
the opportunity to be of service to our customer.  We would like to
preserve the customer relationship.  The customer can call the office
(###-###-####) and inform the secretary of either a credit or refund and if she
wishes to pick up the check or have it mailed.   We hope this offer
is satisfactory to the customer.Thank you,Michael I
Owner

Review: The plumber came out he provided me with one estimate for which I thought was high but I agreed upon itHe started the project then cut out some of the floor then he informed me that he could fix the problem but this is after he has taken the toilet a of the floor and it's no way for him to put it back unless I agree to let him replace the compression shut off valve and that would know be an additional because he could not solder the cast iron pipe if a drop of water hit itI believed I was left with no choice because he should have told me all this before he started the work and I could have changed my mind before I was left with a big hole in the floor and no toiletI was severely overcharged for services and taken advantage of because I would have no toilet if I didn't agreeDesired Settlement: To have a portion of my money returned
Business
Response:
September 4, 2014To Whom it May Concern:This is in response to the customer complaint as stated above
We apologize for the delay in our responseThe first time we were
aware of the complaint was when we received the third notification letter via
mailThe other two notifications were sent to an email that has not been
in use for several years; therefore we were unable to respond since we had no
knowledge of the complaintMay this delay in responding not reflect an attitude of not being
concern for the customer and her complaintAs our history shows with the
Revdex.com, Ingram's Plumbing puts much effort in responding to all
complaintsWe pride ourselves in professional service and in customer
satisfaction - making it a top priority.After reading the letter of complaint, we can understand the
customer's feelings and concerns about not having the time and enough
information to make an informed decisionMany times the assessment of
the plumbing problem changesNew information is discovered as the work
is being performed which changes the original assessment and may change the
price of the jobWe apologize for how the timing was with this job,
which can make it appear that the customer was left with limited optionsIt
was not the plumber's intention to aggravate the customer; that is not how we
do things at Ingram'sThis is reflected in the fact that no
deposit/money was received prior to starting the jobPayment of the job
was made after the job was completedAlso, the price that was given to the customer
includes a 90-day warrantyIf the customer has any problems with the
work performed, Ingram's will come out and resolve the issue at no additional cost to the customerAt a
glance, the cost for a job may be higher, but it includes more than one may
realize.As stated previously, customer satisfaction is important to
usWe are concerned that in providing services, a negative impression
has been left with our customerAs a good faith gesture only, we would
like to offer the customer a credit or refund of $We appreciate
the opportunity to be of service to our customerWe would like to
preserve the customer relationshipThe customer can call the office
(###-###-####) and inform the secretary of either a credit or refund and if she
wishes to pick up the check or have it mailedWe hope this offer
is satisfactory to the customer.Thank you,Michael IOwner