Ingram Micro Inc

Review: V7 headset is not ergonomic. Its designed a way so it caused irritation and uneasy feeling on me. It left bruises on my ears. I reported this to Tech. Support Rep. [redacted] N. [redacted] and he does not care and is calling me a liar.Desired Settlement: I need a rebate check. Their headphones hurt my ears and leaves bruises on it.

Review: I paid this company $250 in April 2015 in order to start reselling their products. The company does not allow you to view their catalog until you pay the $250.00. After paying the $250 and having access to their "catalog", I find out that most their items are "out of stock". In addition, the vendors I was looking to resell under, I this case Apple, was NO LONGER accepting resellers. I complained to the company and they got me on a conference call with a rep. She offered to "include' me in their "closeout" promotions. According to her, they have these all the time. I received one sheet on the day she made this "offer" that was it. I emailed on 5/22 requesting a refund and to close my account. I received an email from [redacted], with an apology and follow up to close my account and get me a refund. When I didn't hear from her, I contacted the rep assigned to me [redacted]. She emailed back and stated they will be refunding me the first week of June. I gave them until the second week of June. When I emailed Katie in the second week of June, she responded with, they will refund you in the first week of July (I have all these emails). Here it is the second week of July and still no refund. When I emailed last week looking for my refund, no one replied. althopugh the email was read, because I request a "read receipt" in my email set up.Desired Settlement: I would like my $250 back.

Review: On January 20, 2014 I called the Ingram Micro sales department and placed an order for $811.60 worth of computer equipment. The sales representative, [redacted], made a mistake and credited the order to another customers account. The money subsequently was debited from my account and I was then informed that since the order was improperly placed on the wrong account I would therefore not be receiving the computer equipment. The sales representative then cancelled the order, without permission, and ran my credit card again for the same amount. Luckily, only $426.96 went through and was taken from my account. When I noticed that a total of $1,238.56 was taken from my account I called Ingram Micro. I was then told that I was only entitled to $426.96 worth of equipment and that 811.60 would be refunded to my account in (7) business days. I told them to stop charging my account and that I would go elsewhere for the remainder of the equipment. I then raised concern to [redacted] that I would have to wait over a week to be able use the funds that were wrongly taken from my account. [redacted] told me that he would see what he could do and would call me back in an hour. Absent a phone call, I called an hour and a half later and was told by another sales representative that I would receive a call back in ten minutes. I again had to call back after fifteen minutes had passed. [redacted], explained to me that there was nothing that could be done. I explained to him that I run a small company that employs (11) people and that I am unable to float $800 for seven business days and that I should not have to pay or be penalized for his mistake. He again reiterated that there was nothing that he could do. This is a simple transaction: I relinquish money and the company relinquishes the product. Consideration was made on my side and Ingram Micro therefore, has the legal obligation to perform their agreed upon action (relinquishing the product). By taking the money from my account, Ingram Micro accepted the legal obligation.Desired Settlement: I would like the funds that were improperly taken from my account to be immediately refunded. I realize that, since I have only purchased about $70,000 worth of equipment from Ingram Micro over the last couple years, I am not a valued customer and do not warrant any special treatment. However, I do feel that this treatment is unfair and legally unsound. I run a tight ship and ensure that all available/extra funds are in interest bearing accounts leaving me with a tight cash flow.

Business

Response:

Here is the response from our Sales rep: · The incorrect order [redacted] has already been voided. Since I was able to advise the reseller of the timeframe for the refund, this issue has been resolved already.· We do not just process orders specially if it’s for Will Call as we have disclaimers we have to discuss with the reseller. So it is impossible that I just placed the replacement order without the reseller’s consent – considering that the quantity of the order is different from the original order.There was a part that the reseller was referring to me “not being able to do anything to help” – this would have to be regarding the refund process for the credit card as even if we refund the money back to the credit card, we would still need to depend on how fast his banking institution would be able to credit the money back. Based on what he said, it looks like we tried to rectify the situation when it happened. Please let me know if you have any further questions. Regards,[redacted]