Ingram Micro

Thank you for returning my call I received your voicemail and as requested I am forwarding the resolution details I spoke with [redacted] on 11/12/ Concern - Missing shipment- Invoice [redacted] LS Claim provided [redacted] for sku [redacted] qty was still in progress with the carrier;Carried has resolved claim and will be crediting Ingram Micro.Credit was issued on 11/16/ - CS associate was notifiedReplacement procedure- Customer was unhappy with CS handling of the replacement order he required CS would not ship the replacement order without charging the customer upfront Informed customer that a replacement order should have been offered to the customerExplained that an advanced replacement should have been shipped while the investigation of the missing package occurredReplacement would have been shipped net day terms while investigation continuedCS leadership conducted a refresher training to ensure all associates understand proper handling of replacement orders Product pricing – Customer expressed that Ingram pricing is often higher than [redacted] Customer was redirected to his sales team to discuss pricing concernsI have provided my contact information for future reference Any questions let me know US Partners: Did you know that you can process returns on the web and receive an immediate response? Visit Customer Service on the Web for your unopened, defective, opened, wrong sales and damage returns Annette L [redacted] Manager Partners Shared Services - Customer Service, North America Ingram Micro Inc