Ingram's Music

The customer in question tried to return an electronic item days after purchaseHe claims on the complaint that the problem occurred as of the day after his purchase, yet he did not contact our store to tell us until he came in to request a refund two weeks later. Our return policy is on
two signs posted at and near our cash registerThe customer was told that we don't accept returns or exchanges on electronics and was shown where the signs were postedAdditionally, the employee pointed cut that it had been two weeks since the purchaseOur employee offered to make it work with an exchange, but the customer said "no" and left. State of California Department of Consumer Affairs Legal Guide S-regarding return policies by retail sellers states: "...the legislature has enacted a law (California Civil Code section 1723) which requires retail sellers to post their refund policy, if the policy does not meet certain common expectationsThese common expectations are: • The retail seller gives a full cash or credit refund, an equal exchange, or some combination of these, and • The customer may return the merchandise for at least seven days following purchase, if it is returned with proof of purchase." The time frame of the common expectations of the California Civil Code section was not met by the customerAdditionally, the employee offered to try to 'make something work' an exchange, but the customer was just said 'no' and leftSince the return policy is posted, there is no requirement to print it on receiptsWe have thus met both common expectations of the California Civil Code. The customer did not meet the common expectations as he returned the item more than seven days after the purchaseThe customer would not try to work out a resolution with us when offered when an exchange was offered and he did not accept. Therefore, we respectfully submit that the customer's complaint should not be recorded against us. Sincerely, Devon IngramOwner

I am rejecting this response because:
The criterion was not met due to the signage not being posted where a customer would look normally when purchasing The vagueness of near the register it not sufficient to say that it is visiable to all customers The return policy was not explained at time of purchase and employee admitted that and tried to apologize Also not until I was walking out did the employee ask if I wanted to purchase something else If the return of electronics is prohibited at the location why would the store violate it own policy California state law also requires that return policy "must clearly display their policy at each cash register and sales counter, at each public entrance, on tags attached to each item sold under the policy, or on the retail seller’s order forms, if any" The store didn't comply with any of these The signs are not clearly displayed for customers and there was no return policy or tag attached to the item The law also states that If a store violates this law (California Civil Code section 1723) by not conspicuously displaying their limited or no return policy, the customer can return the purchased item with proof of purchase for a full refund within days Th store clearly violates the return policy law