Ingram's Water & Air Equipment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Yes, resolved. Per Mr***

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*** ***To whom it may concern:I have been contacted by *** ** with Ingram Water & Air, *** has listen to my
side of the story and has agreed to correct the matter by refunding the full restocking fees and the return freight cost I now consider this matter to be closed and handled in a professional manner.Please consider this matter resolved to my full satisfaction.Thank you, *** ***
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We are very sorry you have ran into all these issuesI made sure the refund processed yesterday for you. I wish you
would have contacted me in regards to this like you di for the other dollard that we refunded you. At no time have we been ignoring you. You and I spoke many times before. Is there anything else we need to do. You said you would remove the Revdex.com dispute if we provided you with the $3oo dollars refund. But more that that , We want to create a a fan of our company and are asking if there is anything else we can do for you? If you need a protective cove for the outside lines going up to your house we would be willing to send you foot of line cover at our cost to you as an apology for all of this. Or maybe we can send you out for dinner on us
Please let us know. Here is my personal cell phone number *** call anytime !!!!!
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Best Regards,
*** **
Customer Service
Ingram's Water & Air Equipment
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Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
Only after contacting the Revdex.com did they replace the unit four months after the fact during the coldest of the winter months I had to run heat strips on the original unit cost me $additional For utilities

Mr***,We regret the issues you have experienced.According to company records, the incorrectly shipped product and the equipment damaged in transit were replaced, at no cost to you, by the end June 2015.The next contact we had with you was on July when you communicated to us about a
damaged compressorYou claimed this unit was damaged in shipment to you nearly days previously, but no damage claim was made when the product was received nor did you contact us about this problem in a timely mannerAs we previously stated to you in the email sent on July 2015, “all product needs to be unpacked and inspected for damage before accepting the shipment< !-- span-->.”Despite the fact that there was no noted damage upon receipt nor a contact to us regarding it for nearly thirty days, we reached out to you again on July reiterating the fact that we wanted to communicate directly with you to resolve the issueIt was not until September that we received an email from you which indicated you had returned to us *** furnace, *** coils, and *** condensersThis was confusing to us, since we only processed a return BOL for two units, a single *** and a single ***, in June As noted previously in this letter, we replaced both units at no cost to you in June How the return and replacement of these two units became a return of five units we do not know and have no record of agreeing toOur records do not indicate any BOL was ever created for all the previous units save the already replaced condenser and furnaceFurther, it is confusing that somehow the two coils you desired to return, as noted in your September email to us, have now become coils as per your Revdex.com complaintWe do not understand how the amount of equipment you seek to return to us has grown from units in June 2015, which we already replaced, to now units in February Mr***, we will be happy to assist and appropriately refund you your due provided you can show where we agreed to receive back units at any point from June to the current dateThe return BOL we sent to you last year, of which you were provided a copy, authorized only the return of units, the aforementioned single *** condenser and single *** furnaceIt bears note that neither of these units would be due a refund, since both were replaced as per your request vis-a-vis invoice ***Your own affirmation of receipt of this replacement equipment was received on June at 7:AM through *** Carriers (PRO ***)Both pieces of equipment were noted on t he shipping manifest as being undamaged at time of deliveryYour own signature on the documentation is testament to this fact.It seems your current complaint must only regard the alleged return of equipment which we neither agreed to receive nor were even informed of as having been shipped to us.after looking at all paperwork and looking at all serial number shipped to you and returned to us this is what we have come up with. I am sure this will better line up with your records. on 9/17/you emailed (see attachment) us stating you sent backQTY 1: *** *** *** *** ** *** *** ** ***QTY *** *** ** ***QTY :*** (ONE WAS REPLACED ON *** STICKER....EVEN SWAP) THE OTHER WAS AN UNAUTHORIZED RETURN NO RMAof these items were added to a shipment with out being noted on the freight company's bolWHILE WE NORMALLY DO NOT GIVE CREDIT BACK TO CUSTOMERS WHO DO NOT HAVE A RETURN AUTHORIZATIONWE WILL GIVE CREDIT FOR ONLY THE COILS (*** ABND OF THE *** AS THE OTHER ONE WAS REPLACED AS A EVEN SWAP ON ***TOTAL CREDIT BEING ***-----X1 ***----X2 980.00TOTAL $1994.00at all times you can reach me at *** which is my personal cellBest Regards,*** ** National sales ManagerIngram's Water & Air Equipment*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[PLEASE SET UP THE DATE FOR PICKUP AND PROVIDE TO ME WITH THE DATE.]
Regards,
*** ***

Mr***,I am glad to say we will be sending the $check out to you in the next daysCan you please respond back to this email stating this will resolve the issue and please provide for us the address the check should be sent to.-- Best Regards,*** **National sales ManagerIngram's Water & Air Equipment*** *** ***

SEE ATTACHMENT FOR COMPANY RESPONSE AND ITS DOCUMENTS. Mr***, Once again we are very sorry for the issues you have hadWe understand that there will be times where we fall short and fail to fulfill our obligation to our customer With that said though, we
always make it right This is the reason why we provided you with the $refund and made sure the order was rushed We will never allow a customer to go without having the situation resolvedIn regards to the hose kit we spoke about when you called my personal cell that Saturday, it was sent on Monday to you and you have received it Also, on Monday 8/at 9:AM we confirmed to you that the glycol would also be sent out to you at no additional charge You did inform us on 9/you had not received the glycol as of yet and I confirmed with you over the phone that I will make sure it gets loaded on a truck for you on 9/and that I will follow up with you with a phone call every day until you get the gallon bucket I also informed you that we will absolutely make sure you are taken care of and do everything within reason to make you a happy customer We appreciate your input and we think of situations like yours this wayPositive reviews builds up our ego but we hope that a negative review will build our characterThis situation has given us the opportunity to be better at what we do.-- Best Regards,*** **National Sales managerIngram's Water & Air Equipment*** *** ***

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*** *** *** *** We are sorry for the delay in the warranty part you had We do not carry all warranty parts for *** products Your warranty does cover the cost of all parts for the length of your
warranty This Part has shipped and you have confirmed you have received the tracking for this part (*** ***) Please be sure we have done everything possible to get this part as soon as possible Once again we are very sorry for the delay from the factory but you should have this part very soonThe part has shipp*** I hope this resolves this issue as your desired outcome was to “have the part to fix the unit” Please let me know if we need to do anything else for you.Best Regards,*** **
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*** *** We are sorry for the you have had with the *** *** system Your warranty does cover the cost of all parts for the length of your warranty
I have called you last week to get this resolved with you When we spoke on Tuesday may 30th you indicated that we could possible come to an agreement to resolve this You told me you would contact me back with a resolution We are very sorry for the issue you have had with the factory but we be happy to assist you in this to get it resolvedPlease contact me back at *** to get this resolved for you I cannot refund any monies until I can speak with you to confirm information Once again I am sure we can get this resolved to your satisfaction *** ***
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