Initial Outfitters

[A default letter is d here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedFurthermore, I will be contacting Initial Outfitters per their request in the former emailRegards, [redacted] ***

The customer has been issued a full refund for the items in question-- her bracelet and charm ===== #1f497d;">Hi ***, [redacted] contacted Home Office last week to inquire about this orderPer ***’s request, we have already canceled the backorder and issued a refund for the JBbracelet The credit was applied directly to the customer’s card number originally used for payment on 4/11/ The customer inquired with [redacted] last week and also contacted the office today about returning her engraved pendantShe was informed during both contacts, that personalized items are not eligible for refund or exchange since it was customized per her specificationsIn the call she indicated no defect or error in the piece but rather, a dissatisfaction with the thickness of the pendant We will also process a refund for the personalized pendantPlease let me know if there is anything else that we need to do Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have been contacted by some wonderful representatives from the IO companyThey were more than willing to accommodate me, when for so long the rep I was dealing with was notI received a full refund and the merchandiseI am more than satisfied with the result! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We have provided a full refund for her purchase to her credit card. We had reached out to her by email on July and again on August and August but have not yet heard back from her. We cannot be sure that she received those emails which may have contributed to the
misunderstanding.Payment Refund Confirmation:
Credit Card Confirmation Code: *** Return processing
complete
Amount

With Ms***'s response I now have a better understanding of her concern and I am sorry she was not satisfied with her purchase I'm also sorry I misunderstood her original complaint This purchase was made through an independent distributor We would like to resolve her concern to her satisfaction Please have her contact our home office at ###-###-#### and we will refund her purchase
I've attached a copy of the flyer she is referencing regarding our personalized wooden ornaments To resolve her complaint she has requested we change the product description in any future literature We will be sure next Christmas to carefully explain that any props shown with the ornaments are not included Again, we are sorry for any confusion caused by how the product was shown and we offer to refund her purchase

The quality of their jewelry is terribleThey must use the cheapest stuff they can find

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This customer admittedly ordered the wrong item from our catalog and received a similar item She wanted a wooden monogram with a wreath around it but instead ordered and received a wooden monogram without the wreath In retrospect she noticed her error in recording the item number
She felt the ordering information was confusing We sent her the following email a week ago in response and we are working on updating our new catalog now with revised language which we feel will make shopping easier for our customers
Dear Ms***,
We apologize that your order was
not to your satisfaction. Our Spring Catalog is currently in
production. During this process we will look at the verbiage used to
describe our Wood Cut-outs so that future inconveniences like the one you
experienced do not occur again
Sincerely,
*** ***
Co-Founder

We have sent her an email and left a voice mail message for her to contact us but she has not responded.  Below is a copy of the email we sent.
From: [redacted] Sent: Wednesday, December 17, 2014 3:26 PMTo:...

'[redacted]Subject: Initial Outfitters Order
 
Good
afternoon [redacted],
I understand
that you have an issue of concern with an Initial Outfitters order placed
through [redacted] Please allow me to help facilitate this issue and
have the item in question replaced.
I believe
that you have ordered item JR0005-0007 which is the sterling silver, horizontal
oval ring, in size 7. Will you please indicate which size is needed for the
replacement ring? Also, will you please provide a delivery address so I may
ship the replacement product to the desired location?
 
Thank you so
much for your assistance and patience as we work to correct this matter. Please
contact me directly with any questions you may have.
Kind
regards,
[redacted], Initial Outfitters Customer Service Manager

[A default letter is d here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Furthermore, I will be contacting Initial Outfitters per their request in the former email.
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have been contacted by some wonderful representatives from the IO company. They were more than willing to accommodate me, when for so long the rep I was dealing with was not. I received  a full refund and the merchandise. I am more than satisfied with the result! 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I am very disappointed with your company. I ordered a picture frame and a mat for a wedding gift. The mat was wrong two times before finally getting the correct one. Now I finally have it and the frame is sooooo cheap that my husband has had to work with it for ever to get it fixed. There is really no excuse for this. Your merchandise is expensive and your customers deserve better. I have had some other items that did not last and I just figured I would never order again and then my daughter showed me the pic frame and I thought I would try one more time. I will tell all my friends to never order from your company again.

The customer has been issued a full refund for the items in question-- her bracelet and charm.  
=====
#1f497d;">Hi [redacted],
[redacted] contacted Home
Office last week to inquire about this order. Per [redacted]’s request, we have
already canceled the backorder and issued a refund for the JB0655 bracelet The
credit was applied directly to the customer’s card number originally used for
payment on 4/11/14.
 
The customer inquired with [redacted]
[redacted] last week and also contacted the office today about returning her
engraved pendant. She was informed during both contacts, that personalized
items are not eligible for refund or exchange since it was customized per her
specifications. In the call she indicated no defect or error in the piece but
rather, a dissatisfaction with the thickness of the pendant.
 
We will also process a refund
for the personalized pendant. Please let me know if there is anything else that
we need to do.
Thank you.