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Injured Workers Pharmacy

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Injured Workers Pharmacy Reviews (5)

Revdex.com response to Complaint # [redacted] Filed March 27, Injured Workers’ Pharmacy (IWP) takes our commitment to customer service seriously, and we regret the sequence of events that has led a valued customer to escalate their caseAccording to our case notes: The patient’s injury date was February 5, Two controlled substance prescriptions from two different physicians were received for this patient by IWP on March 11, On that date, IWP contacted both physicians to validate the prescriptions Neither physician was aware that the other had also written a controlled substance prescription for this patientOne of the physicians returned a call to IWP and ordered the pharmacy to destroy the prescription from his officeIWP immediately destroyed the prescriptionThe patient contacted IWP on March 12, to retrieve a status report on the medicationAt that time, IWP notified the patient that the prescription had been destroyed per request of his physician and it would not be shippedThe patient said “ok.” The pharmacy urged the patient to contact his physician for further informationIWP is The Patient Advocate Pharmacy, however, we also adhere to the strict rules and regulations set forth by State Pharmacy Boards and the Drug Enforcement Agency (DEA), which required us, at the direction of the physician, to destroy the prescription In this particular case, IWP took the appropriate steps to address the patient’s issueThe insurance process for auto claims is very complex and understandably can be frustrating to claimantsWe regret any inconvenience to the patient in this case.Sincerely,IWP

Its been one problem after another
and now I'm out of pain medicine and I just had hand surgery and in a lot of pain.
Mr

Injured Workers Pharmacy Response • Jun 21, 2019

Hi ***, our goal is always to deliver the best possible service, so we apologize for any inconvenience we may have caused. Please know that we will be connecting with our Patient Support Management team so that your account can be reviewed immediately. An IWP team member will be reaching out to you shortly to better assist you. Again, we apologize for this inconvenience and hope you're feeling better.

I have only been a customer of IWP for a short time however so far it's been a Godsend ! Meds that used to be weeks late from Major Pharmacy are now ON TIME Delivered to my Door! Being Disabled from a Workplace injury as well as unable to Drive as a result,the Delivery alone is saving me Hundreds of Dollars! So far I would recommend IWP to anyone in a similar circumstance. Thank you

Injured Workers Pharmacy Response • Mar 07, 2019

Hello ***! Thank you so much for taking time out of your day to share your experience with IWP. We pride ourselves on making the workers’ comp process a little less painful for injured workers. It makes us so happy to hear that we’ve removed some of the hassles you’ve experienced with other pharmacies. We wish you the best in your recovery!

Was injured on the job. This company came recommended by my attorney. Never had a problem other than taking several days to receive the prescription.. I received my medicine double sealed by *** on Saturday. Saturday evening opened the package and discovered I was missing 22 pills from the prescription. On Monday morning made contact with pharmacy assistant manager Jeff, he advised would look into it and let the manager Roger know. Several hours later Roger called back and advised that it was not on their part, maybe it was opened by ***. I explained to Roger that I may have to start filling my prescriptions some where else. This man was very RUDE and unprofessional! BEWARE! If you are using this company, make sure your getting the whole prescription!!

Revdex.com response to Complaint #[redacted] Filed March 27, 2016 Injured Workers’ Pharmacy (IWP) takes our commitment to customer service seriously, and we regret the sequence of events that has led a valued customer to escalate their case. According to our case notes: The patient’s injury date was...

February 5, 2016.  Two controlled substance prescriptions from two different physicians were received for this patient by IWP on March 11, 2016.  On that date, IWP contacted both physicians to validate the prescriptions.  Neither physician was aware that the other had also written a controlled substance prescription for this patient. One of the physicians returned a call to IWP and ordered the pharmacy to destroy the prescription from his office. IWP immediately destroyed the prescription. The patient contacted IWP on March 12, 2016 to retrieve a status report on the medication. At that time, IWP notified the patient that the prescription had been destroyed per request of his physician and it would not be shipped. The patient said “ok.” The pharmacy urged the patient to contact his physician for further information. IWP is The Patient Advocate Pharmacy, however, we also adhere to the strict rules and regulations set forth by State Pharmacy Boards and the Drug Enforcement Agency (DEA), which required us, at the direction of the physician, to destroy the prescription.  In this particular case, IWP took the appropriate steps to address the patient’s issue. The insurance process for auto claims is very complex and understandably can be frustrating to claimants. We regret any inconvenience to the patient in this case.Sincerely,IWP

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Address: PO Box 338, Methuen, Massachusetts, United States, 01844-0338

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+1 (800) 497-4276
+1 (800) 305-0499

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