This is in response to the complaint that you received regarding our businessAs a company, we have strived to be as fair and courteous as we possibly canWe have been raised with morals and integrityWe would never purposely harm or disrespect anyoneIn May of this year, we will have been in business for years, and have never had to deal with a situation of this sort.We did install a geothermal unit for this customerWe sub-contracted the geothermal loop outAs with anything else in life, things can happenThe customer called saying that something was wrong with her unitBrad went on several occasions and found nothing wrong with the inside geothermal unit but found pressures in the loop to be lowWe then had the sub-contractor to go and inspect his workHe stated that he found and repaired a small leak on a clampWe thought the problem was taken care of, because we heard nothing more until about four months later, She began to call and text againShe was always rudeBrad returned to her home and found that the system was losing water againWe also had a technician, from American Standard, go to her homeHe found nothing wrong with the inside geothermal unit, but the pressures were low on the loopTherefore another leak must be presentBrad then installed an automatic fill valve and back flow check valve so that the system would stay up and running until the leak could be found and repairedWe called the sub-contractor to schedule for him to go fix the problemBecause he already had his schedule full, and the weather conditions, we had to wait on a time for him to go.In the meantime, she called Brad at 2:a.mand 3:a.m in the morning, on many, many occasions she has cursed him and been totally disrespectfulBrad's wife had to finally text and tell her to quit calling and texting at such ridiculous hoursShe demanded that we do something, and she wasn't willing to wait on the sub-contractor, so we hired someone to go to do the diggingShe would not wait for the weather to cooperate, so the digging was doneSince she would not wait, the digging was done in mud and waterShe was told that it would be a mess, but she didn't careShe wanted it doneThe leak has been fixed and filled with methanol and waterWe agreed to fill the hole, but no one will do it until the ground is solid.We did not leave the hole uncoveredIt was covered with plywoodIf the plywood is missing, someone other than us, has removed itThe pipes that she is referring to are to be buried when the hole is filled inThey are required, as a precautionary measure for the geothermal loop.We have someone contracted to fill the hole with dirt, when the ground is strong enough to hold the equipment without doing any damage to the property or their equipment.Since she has been so rude to Brad, I thought it might be better if I tried to handle the situationI also do all of the scheduling so it just made senseShe became totally irate from the very beginning of our conversationI simply told her that I am a Christian and I won't tolerate cursing and that I would not curse herI just wanted to resolve the situationNot at any time did I call her names or insinuate that she was or was not a Christian.She has slandered our name and reputation on social mediaI have tried, but just can't reason with her- I will not respond on social media.I am hopeful that the weather will cooperate and this can be resolved soon.I have included a picture and explanation of how the geothermal loop is installed, so that there will be an understanding for finding and repairing a leakSincerely, Pansy [redacted]
The Mor Group has been managing my properties since I first bought them a few years agoTheir service is professional and efficient - and also friendly and personalI highly recommend this agency as it is a pleasure to deal with each staff memberThey follimmediately on any problem and can be trusted to handle whatever issue arises in a competent manner
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. In regards to the latest response from Crothersville Heating and cooling, I understand the ground situation now however it's been 25 weeks and they have had several opportunities to fix this situation. Therefore I will believe it when it is done. Their response still Does NOT address the grass seed, straw or payment for my cost in this matter. This is just more of an example of how they have not been willing to fix the problems so we can all move on. Once these issues are addressed and agreed upon I will be more than happy to put this pass us all.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
As the secretary of the business, it is my job to do the clerical work needed. Brad has given me the information needed to respond to this clients complaints.I have enclosed a letter showing that we have indeed hired someone to perform the work. As stated before, this work cannot be done until the ground is in the proper condition for such work.
Thank You!
[redacted]
Secretary
To whom it may concern:
I have been hired by, Crothersville Htg. & Air, Inc., to haul soil and OH in a hole at the following address: 1567W, Helton Rd., Scottsburg, Indiana.
This work cannot be done until the weather permits and the ground is solid enough for my equipment to drive on.
This is in response to the complaint that you received regarding our business.
As a company, we have strived to be as fair and courteous as we possibly can. We have been raised with morals and integrity. We would never purposely harm or disrespect anyone.
In May of this year,...
we will have been in business for 19 years, and have never had to deal with a situation of this sort.We did install a geothermal unit for this customer. We sub-contracted the geothermal loop out. As with anything else in life, things can happen. The customer called saying that something was wrong with her unit. Brad went on several occasions and found nothing wrong with the inside geothermal unit but found pressures in the loop to be low. We then had the sub-contractor to go and inspect his work. He stated that he found and repaired a small leak on a clamp. We thought the problem was taken care of, because we heard nothing more until about four months later,
She began to call and text again. She was always rude.
Brad returned to her home and found that the system was losing water again. We also had a technician, from American Standard, go to her home. He found nothing wrong with the inside geothermal unit, but the pressures were low on the loop. Therefore another leak must be present. Brad then installed an automatic fill valve and back flow check valve so that the system would stay up and running until the leak could be found and repaired.
We called the sub-contractor to schedule for him to go fix the problem. Because he already had his schedule full, and the weather conditions, we had to wait on a time for him to go.In the meantime, she called Brad at 2:00 a.m. and 3:00 a.m in the morning, on many, many occasions she has cursed him and been totally disrespectful. Brad's wife had to finally text and tell her to quit calling and texting at such ridiculous hours. She demanded that we do something, and she wasn't willing to wait on the sub-contractor, so we hired someone to go to do the digging. She would not wait for the weather to cooperate, so the digging was done. Since she would not wait, the digging was done in mud and water. She was told that it would be a mess, but she didn't care. She wanted it done. The leak has been fixed and filled with methanol and water. We agreed to fill the hole, but no one will do it until the ground is solid.We did not leave the hole uncovered. It was covered with plywood. If the plywood is missing, someone other than us, has removed it. The pipes that she is referring to are to be buried when the hole is filled in. They are required, as a precautionary measure for the geothermal loop.We have someone contracted to fill the hole with dirt, when the ground is strong enough to hold the equipment without doing any damage to the property or their equipment.Since she has been so rude to Brad, I thought it might be better if I tried to handle the situation. I also do all of the scheduling so it just made sense. She became totally irate from the very beginning of our conversation. I simply told her that I am a Christian and I won't tolerate cursing and that I would not curse her. I just wanted to resolve the situation. Not at any time did I call her names or insinuate that she was or was not a Christian.She has slandered our name and reputation on social media. I have tried, but just can't reason with her- I will not respond on social media.I am hopeful that the weather will cooperate and this can be resolved soon.I have included a picture and explanation of how the geothermal loop is installed, so that there will be an understanding for finding and repairing a leak.
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In regards to the latest response from Crothersville Heating and cooling, I understand the ground situation now however it's been 25 weeks and they have had several opportunities to fix this situation. Therefore I will believe it when it is done. Their response still Does NOT address the grass seed, straw or payment for my cost in this matter. This is just more of an example of how they have not been willing to fix the problems so we can all move on.
Once these issues are addressed and agreed upon I will be more than happy to put this pass us all.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The Mor Group has been managing my properties since I first bought them a few years ago. Their service is professional and efficient - and also friendly and personal. I highly recommend this agency as it is a pleasure to deal with each staff member. They follow-up immediately on any problem and can be trusted to handle whatever issue arises in a competent manner.
This is in response to the complaint that you received regarding our businessAs a company, we have strived to be as fair and courteous as we possibly canWe have been raised with morals and integrityWe would never purposely harm or disrespect anyoneIn May of this year, we will have been in business for years, and have never had to deal with a situation of this sort.We did install a geothermal unit for this customerWe sub-contracted the geothermal loop outAs with anything else in life, things can happenThe customer called saying that something was wrong with her unitBrad went on several occasions and found nothing wrong with the inside geothermal unit but found pressures in the loop to be lowWe then had the sub-contractor to go and inspect his workHe stated that he found and repaired a small leak on a clampWe thought the problem was taken care of, because we heard nothing more until about four months later, She began to call and text againShe was always rudeBrad returned to her home and found that the system was losing water againWe also had a technician, from American Standard, go to her homeHe found nothing wrong with the inside geothermal unit, but the pressures were low on the loopTherefore another leak must be presentBrad then installed an automatic fill valve and back flow check valve so that the system would stay up and running until the leak could be found and repairedWe called the sub-contractor to schedule for him to go fix the problemBecause he already had his schedule full, and the weather conditions, we had to wait on a time for him to go.In the meantime, she called Brad at 2:a.mand 3:a.m in the morning, on many, many occasions she has cursed him and been totally disrespectfulBrad's wife had to finally text and tell her to quit calling and texting at such ridiculous hoursShe demanded that we do something, and she wasn't willing to wait on the sub-contractor, so we hired someone to go to do the diggingShe would not wait for the weather to cooperate, so the digging was doneSince she would not wait, the digging was done in mud and waterShe was told that it would be a mess, but she didn't careShe wanted it doneThe leak has been fixed and filled with methanol and waterWe agreed to fill the hole, but no one will do it until the ground is solid.We did not leave the hole uncoveredIt was covered with plywoodIf the plywood is missing, someone other than us, has removed itThe pipes that she is referring to are to be buried when the hole is filled inThey are required, as a precautionary measure for the geothermal loop.We have someone contracted to fill the hole with dirt, when the ground is strong enough to hold the equipment without doing any damage to the property or their equipment.Since she has been so rude to Brad, I thought it might be better if I tried to handle the situationI also do all of the scheduling so it just made senseShe became totally irate from the very beginning of our conversationI simply told her that I am a Christian and I won't tolerate cursing and that I would not curse herI just wanted to resolve the situationNot at any time did I call her names or insinuate that she was or was not a Christian.She has slandered our name and reputation on social mediaI have tried, but just can't reason with her- I will not respond on social media.I am hopeful that the weather will cooperate and this can be resolved soon.I have included a picture and explanation of how the geothermal loop is installed, so that there will be an understanding for finding and repairing a leakSincerely, Pansy [redacted]
The Mor Group has been managing my properties since I first bought them a few years agoTheir service is professional and efficient - and also friendly and personalI highly recommend this agency as it is a pleasure to deal with each staff memberThey follimmediately on any problem and can be trusted to handle whatever issue arises in a competent manner
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. In regards to the latest response from Crothersville Heating and cooling, I understand the ground situation now however it's been 25 weeks and they have had several opportunities to fix this situation. Therefore I will believe it when it is done. Their response still Does NOT address the grass seed, straw or payment for my cost in this matter. This is just more of an example of how they have not been willing to fix the problems so we can all move on. Once these issues are addressed and agreed upon I will be more than happy to put this pass us all.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
As the secretary of the business, it is my job to do the clerical work needed. Brad has given me the information needed to respond to this clients complaints.I have enclosed a letter showing that we have indeed hired someone to perform the work. As stated before, this work cannot be done until the ground is in the proper condition for such work.
Thank You!
[redacted]
Secretary
To whom it may concern:
I have been hired by, Crothersville Htg. & Air, Inc., to haul soil and OH in a hole at the following address: 1567W, Helton Rd., Scottsburg, Indiana.
This work cannot be done until the weather permits and the ground is solid enough for my equipment to drive on.
Thank You,
Jerry Anthony
This is in response to the complaint that you received regarding our business.
As a company, we have strived to be as fair and courteous as we possibly can. We have been raised with morals and integrity. We would never purposely harm or disrespect anyone.
In May of this year,...
we will have been in business for 19 years, and have never had to deal with a situation of this sort.We did install a geothermal unit for this customer. We sub-contracted the geothermal loop out. As with anything else in life, things can happen. The customer called saying that something was wrong with her unit. Brad went on several occasions and found nothing wrong with the inside geothermal unit but found pressures in the loop to be low. We then had the sub-contractor to go and inspect his work. He stated that he found and repaired a small leak on a clamp. We thought the problem was taken care of, because we heard nothing more until about four months later,
She began to call and text again. She was always rude.
Brad returned to her home and found that the system was losing water again. We also had a technician, from American Standard, go to her home. He found nothing wrong with the inside geothermal unit, but the pressures were low on the loop. Therefore another leak must be present. Brad then installed an automatic fill valve and back flow check valve so that the system would stay up and running until the leak could be found and repaired.
We called the sub-contractor to schedule for him to go fix the problem. Because he already had his schedule full, and the weather conditions, we had to wait on a time for him to go.In the meantime, she called Brad at 2:00 a.m. and 3:00 a.m in the morning, on many, many occasions she has cursed him and been totally disrespectful. Brad's wife had to finally text and tell her to quit calling and texting at such ridiculous hours. She demanded that we do something, and she wasn't willing to wait on the sub-contractor, so we hired someone to go to do the digging. She would not wait for the weather to cooperate, so the digging was done. Since she would not wait, the digging was done in mud and water. She was told that it would be a mess, but she didn't care. She wanted it done. The leak has been fixed and filled with methanol and water. We agreed to fill the hole, but no one will do it until the ground is solid.We did not leave the hole uncovered. It was covered with plywood. If the plywood is missing, someone other than us, has removed it. The pipes that she is referring to are to be buried when the hole is filled in. They are required, as a precautionary measure for the geothermal loop.We have someone contracted to fill the hole with dirt, when the ground is strong enough to hold the equipment without doing any damage to the property or their equipment.Since she has been so rude to Brad, I thought it might be better if I tried to handle the situation. I also do all of the scheduling so it just made sense. She became totally irate from the very beginning of our conversation. I simply told her that I am a Christian and I won't tolerate cursing and that I would not curse her. I just wanted to resolve the situation. Not at any time did I call her names or insinuate that she was or was not a Christian.She has slandered our name and reputation on social media. I have tried, but just can't reason with her- I will not respond on social media.I am hopeful that the weather will cooperate and this can be resolved soon.I have included a picture and explanation of how the geothermal loop is installed, so that there will be an understanding for finding and repairing a leak.
Sincerely,
Pansy [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In regards to the latest response from Crothersville Heating and cooling, I understand the ground situation now however it's been 25 weeks and they have had several opportunities to fix this situation. Therefore I will believe it when it is done. Their response still Does NOT address the grass seed, straw or payment for my cost in this matter. This is just more of an example of how they have not been willing to fix the problems so we can all move on.
Once these issues are addressed and agreed upon I will be more than happy to put this pass us all.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The Mor Group has been managing my properties since I first bought them a few years ago. Their service is professional and efficient - and also friendly and personal. I highly recommend this agency as it is a pleasure to deal with each staff member. They follow-up immediately on any problem and can be trusted to handle whatever issue arises in a competent manner.