Ink & Paper LLC

To whom it may concern:Good Morning, I am responding to your review that you sent on April 9th I understand that you had troubles with your Chevrolet Aveo that you purchased from us (West Auto Sales), we did attempt to repair your vehicle in a timely matter although like most used cars they may show up with more than one issueWe were attempting to resolve the issue when you became extremely disrespectful to each one of my employees, and even threatened to burn down both my car lotsWe try to work with each one of our customers as much as we possibly can and we were trying to do the same for you even after you threatened us and your loan was already in defaultI apologize that you feel that we did not meet your standards. *** ***Manager

Complaint: ***
I am rejecting this response because: I understand you guys tried to fix the vehicle, but the fact it took three weeks for the vehicle to be fixed is a problemI went up to the dealership three times in one day because your "team" told me my car was fixed still
with no oil in it, coolant leaking from the vehicle(have videos) for the same repeated issueIm believe who ever wrote this statement was not in fact there either time I was at the dealership, I never disrespected your whole team but I was highly upset with your payment lady because of her rude attitude with me and my sisterIn fact I have the conversation recorded, nor did I threaten to burn down anythingThe statement you made is in fact the same staement she saidMy car was not in default when I attempted to pick up my vehicle it was due on that day, so how is that a default? If I put my down payment on 3/16/and my payment was due on 4/7/It was there fro 3/21/up until the 7thWhy would I pay for that? Your employe's are rude, they will sell you anything just to male a quick buck, and you only have ONE MechanicI would like my down payment back on a faulty vehicle
Regards,
*** ***