Ink Way USA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12467048, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12467048, and find that this resolution is satisfactory to me.

Dear Miriam Carmona  Resolution and Review Specialist  RE: Revdex.com CID 12467048 Order # 201139255 A resolution has already been reached. We filled the order and shipped it on 11/1/2017. USPS Tracking # 94[redacted]6[redacted]7 USPS Activity Out for Delivery, November 3, 2017, 8:38 am,...

CHULA VISTA, CA 91911 Sorting Complete, November 3, 2017, 8:28 am, CHULA VISTA, CA 91911 Arrived at Post Office, November 3, 2017, 5:36 am, CHULA VISTA, CA 91910 Departed USPS Regional Facility, November 3, 2017, 1:49 am, SAN DIEGO CA DISTRIBUTION CENTER Arrived at USPS Regional Facility, November 2, 2017, 6:06 pm, SAN DIEGO CA DISTRIBUTION CENTER Departed USPS Regional Facility, November 2, 2017, 5:33 am, SAN FRANCISCO CA NETWORK DISTRIBUTION CENTER Arrived at USPS Regional Facility, November 2, 2017, 3:50 am, SAN FRANCISCO CA NETWORK DISTRIBUTION CENTER Departed USPS Regional Facility, November 2, 2017, 12:20 am, FRESNO CA DISTRIBUTION CENTER Arrived at USPS Regional Origin Facility, November 1, 2017, 8:09 pm, FRESNO CA DISTRIBUTION CENTER Accepted at USPS Origin Facility, November 1, 2017, 6:54 pm, FRESNO, CA 93720 Pre-Shipment Info Sent to USPS, USPS Awaiting Item, November 1, 2017 The customer originally ordered a set of refillable cartridges that were not made anymore. (Epson T032 set of 4 cartridges) He had made a mistake and ordered the wrong set of cartridges. I spoke to him on 10/27/17 and on the phone, we figured out exactly what set of cartridges he needed. (Epson T252 set of 4 cartridges) We shipped those to him on 11/1/2017 and gave him $35.00 off of his order. We are representing that it is a truthful account of our experience with this customer.  Best Regards,   [redacted]   InkWay USA Customer Success Executive/Tech Support Business Hours: Mon – Fri 9am – 5:30pm PST Phone: ###-###-#### Print, Smarter, Better, Faster