Inkfarm.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Upon further review, we do hold to our original decision: we have now exceeded the limit of our willingness to engage with the writer of the complaint; no further action on our part would be either reasonable or justified by the circumstancesThe writer of the complaint:• Refused to provide valid proof of purchase.• Refused to communicate with us in a respectful manner.On the contrary, not only has the writer of the complaint claimed that we sent defective products without substantiation of any kind, the writer also sent photographic proof that cartridges they used came from a direct competitor (LD Products) In these photographs you can also clearly see the contact information for this company ( [redacted] We have no affiliation with this companyWe respectfully suggest the individual contact our competitor if the individual has an issue with the products they purchased from our competitor.As stated previously, to date, all of the cartridges from your purchase have been refunded at the full amountWe have also issued a check of $on [05/28/2015], in good faith (Checks may take 2-weeks to be processed and sent.)Sincerely,Inkfarm .com

Complaint: [redacted] I am rejecting this response because:The unnamed individual responding to my complaint fails the honesty test once againDon't you have a name? Is that you, ***, or just another uninformed employee with little regard for customer, service or truth?Actually, nothing much has been done to "assist me." There has been a refund to my account for the cost of some of the ink but, no check has been received even tho ithas been several weeks And neither of these would have been forthcoming if I hadn't complained by phone and email almost a dozen timesAs for returning your product,you claim it is not yours I sent a photo of the ink sent to me in the box with a return label of InkFarm but you claim it is not from you I have not ordered ink online sincemy disastrous experience with your product so I don't know where this package would have come from or why another vendor would go to the trouble of putting it in your packaging and sending it to me unorderedAs for your statement that "service and repair for a given repair need to be agreed upon in advance", you are the one (***) that insisted I take the printer to the shop to be looked atThe technician told me, and you, that there was a problem that could be attributed to ink which ruined the print head You had agreed, in a phone conversation with me, that I would be reimbursed for the repair and I told you that I would be purchasing a cheap printer to stand in while it was at the shopIf you say again that you did not authorize either of these things, I will publicly call you out as a liar.I told you of the problems I had with not one, but TWO printersYou know thatAnd you also know that you did NOT "attempt to contact me to reach a conclusion." It was Iwho had to contact YOU yet again after your ink once again fouled the printerAnd only then did I receive a condescending email from you with denials and lack of "recall" about prior conversations You never reimbursed me for the repair as you had originally offeredYou "did not receive a response to our timely and direct inquiries" because there were none sent to meYou obviously had "proof" of the repair as you admit to conversations with the repairmanAnd what is this about an "extreme measure" of agreeing "to refund you for your purchase sight-unseen, in good faith?" Refund of what? When did you offer this? There was no such offer You had offered the above mentioned check for $but that was, according to you, not for any refund and certainly doesn't cover the cost of one, let alone TWO, printers victim of your product.You did nothing to go "beyond procedure" unless "procedure" is doing absolutely nothing to remedy my complaintAnd if doing more than nothing is neither "reasonable or justified" then your business is worse than I had thoughtIf this is your standard operating procedure, may I strongly suggest you remove the large print at the top of your on line site that reads "100% Customer Satisfaction Guarantee" or at least make a truthful statement by removing the in front of the zeros I continue to be disgusted and dissatisfied by your lack of accountability and honestyAnd, unlike you, I will sign my name.Sincerely, [redacted]

Thank you very much for your patience and I do see that after this was submitted contact was also made with us to discuss and resolve this issue. I can confirm that a compensation check was sent and the delay to receiving this was addressed. We thank you very much for your understanding and patience... in receiving the compensation check. Please do not hesitate to contact us if you have any further questions or concerns.

Thank you for taking to the time to discuss this with us when we contacted you back regarding the situation Our customer service manager is reviewing all the information you providedThank you for taking the time to send this As previously arranged he will be in contact shortly to continue towards a resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company called me and apologized for the error and made internal correction so this delay won't happen in the futureThey were very professional and I will continue to use this businessand refer them to my friends Sincerely, [redacted]

I am very sorry for any delay with resolving this matterA email has been sent with more detailed information about this and the information we have been waiting to receive to proceedA contact will also be made by our customer service manager to you within the next business hoursPlease feel free to contact us directly as well at anytime if you have any questions

Thank you for taking the time recently to discuss this with our customer service manager We are glad a agreement was reached and the check request has been processed; I would expect you to receive this in the mail shortly Please do not hesitate to contact our customer service manager directly in the future if you have any other concerns or questions Thank you again for giving us the opportunity to make this right for you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The check arrived today, please close this complaint and thank you for your assistance Sincerely, [redacted]