Inkproducts Inc.

"Save your time, money and frustration and do not buy from this company. I bought a continuous ink system from Inkproducts.com over a year ago and it's been a headache ever since. When I received the initial system as soon as I took it out of the package there was ink leaking from the bulk tank even though there was no apparent shipping damage. When I called the company I received the 3rd degree. They treated me like it was my fault. They did mail me a new system but this time when I received it, after I hooked it up I couldn't get 1 of the cartridges to hook into the printer correctly. When I'd put my original cartridge in place it worked fine but when I'd switch to the new ciss cartridge it still would't hold in place. All kinds of ink leaking out and a huge mess. Called the company again and according to them again it must be something I was doing wrong. They mailed mailed me a new cartridge and all was great for about 6 months. When I went to refill/prime 1 of the color cartidges it wouldn't fill/prime. Called to see if I could just buy a new cartridge to replace it. The tech that I talked to was very nice and sent me a whole new set of cartridges, which was great but when I went to use them none of the chips were the correct ones. They did send along new chips for me to replace and I did but I never could get my printer to recognize the proper ink levels and started getting all kinds of error messages, etc. Finally put in my original cartridges and could at least print then even through the error messages. Called InkProducts to ask them how to get everything to reset. Was told I would receive a call back. After 1 week and no call I called again. By that time and a lot of searching on the internet I had found how to bypass the error messages to get it to print and was using the new cartridges, however by then the same color that I had problems with before started acting up again. It was apparent that the hose of that color was clogged. When I called again and asked how to get the clog out or could I buy new tubing I was told that I couldn't just buy the tubing but that a tech would call me to talk to me about the clog...which they just couldn't believe it was anything due to their product but that maybe I didn't know how to prime it correctly. After a week and a half and no call back I gave up on this company. Was the final straw. Kicking myself that I didn't push to get a full refund at the very beginning when they shipped me a defective system. I know accidents happen and thought I would give them the benefit of the doubt and try to work through it. Right....$140 bucks wasted not to mention the clothes, paper and time cleaning ink off everything. I've refilled my own cartridges for many years before buying this system and NEVER had clothes ruined, ink everywhere like this. "