Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Inland Empire Industrial Supplies conducts the majority of our business by phone sales which are business to business only, and we have thousands of satisfied customersWe consistently purchase business lists (registered business) from Dun & Bradstreet [redacted] has a registered business (farm/ranch) listed, and that is how we obtained his informationWe agree with the do not call programs and respect them in their entirety, but "The National Do Not Call Registry" does not pertain to business to business relations We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, as well as shipping and return detailsThis procedure is mandatory for all orders we processDespite ***'s claim of not authorizing this order, he in fact, personally verified this order on 4/22/@ 2:20pm with our verifier *** [redacted] agreed to all conditions of the sale during this call Even though Mr [redacted] account was delinquent, we went against our policy and issued a prepaid UPS return label on 8/6/ [redacted] stated he wouldn't take it to a UPS location, so we elected to pay for a UPS pifrom his home! Some weeks after we issued the prepaid pickup, and again did not receive our tools, we contacted him and he then stated he needs a box now too! As of today, we still have not received the merchandise, we will not pay to send him a box, we have already gone above and beyond due diligence to assist this customer in returning! I believe [redacted] never intended to pay for or to return our tools! Please understand we have many safeguards to protect customer rights: We confirm details of every order, at which times he could have cancelled or corrected Mailed invoice with the shipment, if there were any discrepancies in items, price, terms, etcthe package could have been refused Since his account is delinquent, we went against company policy and issued the prepaid return label, then a pickup from his home for him to send the merchandise back at no charge Respectfully, [redacted] Customer Service Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) As far as the box goes, any and all gun manufactures will send you a box on request for returning a product for service as will all computer companies as well as most reputable businessesThey have not addressed the incredibly poor quality of the tools as compared to US made tools with a lifetime warranty these are supposed to haveNor have they addressed the fact that I have been billed for $304.00, the tools are reported as a charge off for $but only worth approx$I am a retired rancher and have been for at least years and I was called at home at approx8:PM on all occasionsNot Business hoursTotal lying FRAUDS>
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12228975, and find that this resolution is satisfactory to me
Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over yearsWe conduct the majority of our business by phone sales which are business to business only, and we have thousands of satisfied customers We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping detailsThis procedure is mandatory for all orders we process [redacted] personally verified this order at the phone number above on October 19th, at 2:with ***, and he agreed to the terms of the sale during this call(Call records on file) We would never just ship an order without verification in "hopes" that the receiver would pay, what a ludicrous accusation! Please review that attached documents that support our policies concerning our customer satisfaction guarantee, etc Mr [redacted] should have called customer service once he decided he did not want the tools; instead, he filed this fictitious complaint! [redacted] knows (and we have documented) that he placed this order with his salesman [redacted] and later confirmed this order with [redacted] in our verification department; his complaint is dishonest and completely falseApparently, [redacted] 's father (the police officer) did not have accurate information when he proposed that we are a scam, just like this complaint, the majority of complaints against us are bogus [redacted] may consider being more careful defaming the character of a company, in writing, publicly, and with accusations that could damage a company by loss of business, customers, or revenue, when his claim is completely falseThese are very serious claims which are not taken lightly Nevertheless, we are willing to accept the return of all unused merchandise for a full credit to his account and will close his account upon receipt of returned goods Respectfully, [redacted] Customer Service Supervisor Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/30) */ The following response from the business is completely erroneous and startlingly similar to prior responses to their other victims complaints: " [redacted] personally verified this order at the phone number above on October 19th, at 2:with ***, and he agreed to the terms of the sale during this call." This business claims to have "Call records on file" Anything less a recording of the call is meaningless and clearly a bluff as no such recording exists I find it interesting that the response states "the majority of complaints against us are bogus." Clearly at least some of the complaints genuine I strongly object to the thinly veiled threats: " [redacted] may consider being more careful defaming the character of a company, in writing, publicly, and with accusations that could damage a company by loss of business, customers, or revenue, when his claim is completely falseThese are very serious claims which are not taken lightly." I take no pleasure in wasting my time responding to their letter but will not allow their threats and innuendo go unanswered It is unfortunate that the Revdex.com is only able to seek voluntary compliance from their members and are unable to sanction onerous business practices such as thisI strongly encourage the Revdex.com to monitor the activities of this company very closely and pay close attention to past and future complaints
May 16, Revdex.com of the Southland Complaint Id# [redacted] Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over yearsWe conduct the majority of our business by phone sales which are business to business only, and we have thousands of satisfied customers [redacted] placed this order on 11/23/with salesman Tom Johnson, which specified every detail of the order; items, price, billing terms, and shipping detailsHis order was shipped out 11/30/and despite ***’s claim of non-receipt; the tracking number 1Z71W[redacted] confirms the merchandise was delivered on December 2, at 11:04am to the address he specified during the sale callA UPS investigation was opened after the customer claimed he did not receive the package, which was closed by UPS due to the package being acknowledged by ***’s daughter [redacted] After claims of still not receiving the package, we have reopened the investigationUPS will be contacting the customer to try to resolve this issueIf he has any questions he can contact our customer service department at ###-###-#### and ask for Liz who handles our UPS investigationsRespectfully, Jessica Saddler Customer Service Supervisor
800x September 29, Revdex.com of the Southland Complaint Id# [redacted] [redacted] PO Box [redacted] ***, OK [redacted] Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over yearsWe conduct the majority of our business by phone sales which are business to business only, and we have thousands of satisfied customers We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping detailsThis procedure is mandatory for all orders we process [redacted] personally verified this order on March 17th, at which time he confirmed the delivery address His order was shipped out March 22nd and despite ***’s claim of non-receipt, the attachment confirms that tracking number was delivered on March 26th to the address he specified during verification(Please see proof of delivery and order page attached.) Respectfully, [redacted] Customer Service Supervisor st1\: [redacted] / [redacted] Style Definitions */
I am rejecting this response because: The merchandise was returned unopened marked refused and I am sure that it arrived at the destination it was sent from
April 5, Revdex.com Complaint Id# [redacted] 34th St N Stillwater, MN Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over yearsWe conduct the majority of our business by phone sales which are business to business only, and we have thousands of satisfied customersWe have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping detailsThis procedure is mandatory for all orders we process [redacted] personally verified this order on December 18, at 7:am with our verifier JulieAt that time he agreed to all conditions of the sale during this callThis order was shipped out December 19th with UPS tracking number 1Z [redacted] and was delivered December 26th at 12:24pm to the address [redacted] provided to usAttached is proof of delivery of these productsOur return policy is stated on the back of the invoice, which is attached to the outside of the box with the picking slipOn the back of this invoice states that we will accept any unused product within days of receipt of the order with all return shipping charges prepaid by youAlthough this invoice is now delinquent, we will be willing to go against our policy and accept the merchandise for a full credit to his accountOnce the return is processed we will then close his account and will no longer be in contact with [redacted] Respectfully, [redacted] Customer Service Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12139643, and find that this resolution is satisfactory to me Spoke to Liz 5/24/with Inland she stated claim was received and accepted problem resolvedWe will no longer receive any bills or calls nor have any issues with collections
August 5, Revdex.com of the Southland Complaint Id#[redacted] Twin Falls Dr P [redacted] d, IL [redacted] Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over yearsWe conduct the majority of our business by phone sales which are business to business only, and we have thousands of satisfied customers We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping detailsThis procedure is mandatory for all orders we process [redacted] personally verified this order, and he agreed to all conditions of the sale during this call Mr [redacted] did contact our customer service department on 7/26/informing us that he had never received either of the packages that were sent to himThat same day we were in contact with UPS and have started a claim and investigation on these packagesUPS will contact Mr [redacted] regarding this investigation and will then contact us once it has been resolved and closed Respectfully, [redacted] Customer Service Supervisor
Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Inland Empire Industrial Supplies conducts the majority of our business by phone sales which are business to business only, and we have thousands of satisfied customersWe consistently purchase business lists (registered business) from Dun & Bradstreet [redacted] has a registered business (farm/ranch) listed, and that is how we obtained his informationWe agree with the do not call programs and respect them in their entirety, but "The National Do Not Call Registry" does not pertain to business to business relations We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, as well as shipping and return detailsThis procedure is mandatory for all orders we processDespite ***'s claim of not authorizing this order, he in fact, personally verified this order on 4/22/@ 2:20pm with our verifier *** [redacted] agreed to all conditions of the sale during this call Even though Mr [redacted] account was delinquent, we went against our policy and issued a prepaid UPS return label on 8/6/ [redacted] stated he wouldn't take it to a UPS location, so we elected to pay for a UPS pifrom his home! Some weeks after we issued the prepaid pickup, and again did not receive our tools, we contacted him and he then stated he needs a box now too! As of today, we still have not received the merchandise, we will not pay to send him a box, we have already gone above and beyond due diligence to assist this customer in returning! I believe [redacted] never intended to pay for or to return our tools! Please understand we have many safeguards to protect customer rights: We confirm details of every order, at which times he could have cancelled or corrected Mailed invoice with the shipment, if there were any discrepancies in items, price, terms, etcthe package could have been refused Since his account is delinquent, we went against company policy and issued the prepaid return label, then a pickup from his home for him to send the merchandise back at no charge Respectfully, [redacted] Customer Service Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) As far as the box goes, any and all gun manufactures will send you a box on request for returning a product for service as will all computer companies as well as most reputable businessesThey have not addressed the incredibly poor quality of the tools as compared to US made tools with a lifetime warranty these are supposed to haveNor have they addressed the fact that I have been billed for $304.00, the tools are reported as a charge off for $but only worth approx$I am a retired rancher and have been for at least years and I was called at home at approx8:PM on all occasionsNot Business hoursTotal lying FRAUDS>
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12228975, and find that this resolution is satisfactory to me
Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over yearsWe conduct the majority of our business by phone sales which are business to business only, and we have thousands of satisfied customers We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping detailsThis procedure is mandatory for all orders we process [redacted] personally verified this order at the phone number above on October 19th, at 2:with ***, and he agreed to the terms of the sale during this call(Call records on file) We would never just ship an order without verification in "hopes" that the receiver would pay, what a ludicrous accusation! Please review that attached documents that support our policies concerning our customer satisfaction guarantee, etc Mr [redacted] should have called customer service once he decided he did not want the tools; instead, he filed this fictitious complaint! [redacted] knows (and we have documented) that he placed this order with his salesman [redacted] and later confirmed this order with [redacted] in our verification department; his complaint is dishonest and completely falseApparently, [redacted] 's father (the police officer) did not have accurate information when he proposed that we are a scam, just like this complaint, the majority of complaints against us are bogus [redacted] may consider being more careful defaming the character of a company, in writing, publicly, and with accusations that could damage a company by loss of business, customers, or revenue, when his claim is completely falseThese are very serious claims which are not taken lightly Nevertheless, we are willing to accept the return of all unused merchandise for a full credit to his account and will close his account upon receipt of returned goods Respectfully, [redacted] Customer Service Supervisor Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/30) */ The following response from the business is completely erroneous and startlingly similar to prior responses to their other victims complaints: " [redacted] personally verified this order at the phone number above on October 19th, at 2:with ***, and he agreed to the terms of the sale during this call." This business claims to have "Call records on file" Anything less a recording of the call is meaningless and clearly a bluff as no such recording exists I find it interesting that the response states "the majority of complaints against us are bogus." Clearly at least some of the complaints genuine I strongly object to the thinly veiled threats: " [redacted] may consider being more careful defaming the character of a company, in writing, publicly, and with accusations that could damage a company by loss of business, customers, or revenue, when his claim is completely falseThese are very serious claims which are not taken lightly." I take no pleasure in wasting my time responding to their letter but will not allow their threats and innuendo go unanswered It is unfortunate that the Revdex.com is only able to seek voluntary compliance from their members and are unable to sanction onerous business practices such as thisI strongly encourage the Revdex.com to monitor the activities of this company very closely and pay close attention to past and future complaints
May 16, Revdex.com of the Southland Complaint Id# [redacted] Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over yearsWe conduct the majority of our business by phone sales which are business to business only, and we have thousands of satisfied customers [redacted] placed this order on 11/23/with salesman Tom Johnson, which specified every detail of the order; items, price, billing terms, and shipping detailsHis order was shipped out 11/30/and despite ***’s claim of non-receipt; the tracking number 1Z71W[redacted] confirms the merchandise was delivered on December 2, at 11:04am to the address he specified during the sale callA UPS investigation was opened after the customer claimed he did not receive the package, which was closed by UPS due to the package being acknowledged by ***’s daughter [redacted] After claims of still not receiving the package, we have reopened the investigationUPS will be contacting the customer to try to resolve this issueIf he has any questions he can contact our customer service department at ###-###-#### and ask for Liz who handles our UPS investigationsRespectfully, Jessica Saddler Customer Service Supervisor
800x September 29, Revdex.com of the Southland Complaint Id# [redacted] [redacted] PO Box [redacted] ***, OK [redacted] Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over yearsWe conduct the majority of our business by phone sales which are business to business only, and we have thousands of satisfied customers We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping detailsThis procedure is mandatory for all orders we process [redacted] personally verified this order on March 17th, at which time he confirmed the delivery address His order was shipped out March 22nd and despite ***’s claim of non-receipt, the attachment confirms that tracking number was delivered on March 26th to the address he specified during verification(Please see proof of delivery and order page attached.) Respectfully, [redacted] Customer Service Supervisor st1\: [redacted] / [redacted] Style Definitions */
I am rejecting this response because: The merchandise was returned unopened marked refused and I am sure that it arrived at the destination it was sent from
April 5, Revdex.com Complaint Id# [redacted] 34th St N Stillwater, MN Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over yearsWe conduct the majority of our business by phone sales which are business to business only, and we have thousands of satisfied customersWe have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping detailsThis procedure is mandatory for all orders we process [redacted] personally verified this order on December 18, at 7:am with our verifier JulieAt that time he agreed to all conditions of the sale during this callThis order was shipped out December 19th with UPS tracking number 1Z [redacted] and was delivered December 26th at 12:24pm to the address [redacted] provided to usAttached is proof of delivery of these productsOur return policy is stated on the back of the invoice, which is attached to the outside of the box with the picking slipOn the back of this invoice states that we will accept any unused product within days of receipt of the order with all return shipping charges prepaid by youAlthough this invoice is now delinquent, we will be willing to go against our policy and accept the merchandise for a full credit to his accountOnce the return is processed we will then close his account and will no longer be in contact with [redacted] Respectfully, [redacted] Customer Service Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12139643, and find that this resolution is satisfactory to me Spoke to Liz 5/24/with Inland she stated claim was received and accepted problem resolvedWe will no longer receive any bills or calls nor have any issues with collections
August 5, Revdex.com of the Southland Complaint Id#[redacted] Twin Falls Dr P [redacted] d, IL [redacted] Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over yearsWe conduct the majority of our business by phone sales which are business to business only, and we have thousands of satisfied customers We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping detailsThis procedure is mandatory for all orders we process [redacted] personally verified this order, and he agreed to all conditions of the sale during this call Mr [redacted] did contact our customer service department on 7/26/informing us that he had never received either of the packages that were sent to himThat same day we were in contact with UPS and have started a claim and investigation on these packagesUPS will contact Mr [redacted] regarding this investigation and will then contact us once it has been resolved and closed Respectfully, [redacted] Customer Service Supervisor