Inland Empire Trailers

On 9/2/2017 I purchased a new 2017 Dump Trailer from this company. The trailer which was certified to carry a maximum load of 12,000 pounds (Gross Vehicle Weight Rating). I did not begin using the actual dump feature on this trailer until November 1st and it was on day two of continuous use that I noticed that the metal bar which supports dump feature was beginning to bend. I called the company to report this and was told to take it in; however, I was in the middle of a job and was not able to take it in until Friday, November 10th. I explained that all of my loads where within the limits of what the trailer is certified to handle. And, I have copies of all purchases (which require a weight registration) proving that I never exceeded the limit certified to be hauled by this truck. After much back and forth, the response from the company was that I was responsible for paying for the repairs as their assessment concluded that I likely overloaded the truck. This is inconceivable, I explained that I have all my records of weigh-in and checks for all the loads I handled; which demonstrate that the limit was never exceeded. Unfortunately, though I escalated to the Owner, ***, the company continued to deny that the product was faulty. They instead gave me an estimate in the amount of $1,125 from their repair technician to correct the issues with the trailer.