Inland Imaging PS - A Division of Integra

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I tried repeatedly over months to solve the issue and it was only after I threatened this company with a lawsuit for double billing that they finally 'found' the payment from my insurance companyYes, my issue is resolved - but leave this complaint up as a warning for othersSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of Inland ImagingAssociatesAs such, I am responding to your inquiry on their behalfIt is our mutual goal to provideaccurate and timely billing services in a satisfying manner to the patients Inland Imaging Associates Our review of the patient's account has resulted in these findings: • The patient was notified through an email on 02/17/that all missing payments were locatedand would be posted to the account.• The patient's insurance payments were applied on account 02/22/ As a result of these findings, we have taken the following corrective actions;• There is a $due on account for charges from 05/6/and 06/26/15.We apologize for the inconvenience this has caused at [redacted] this time; we request you closethis complaint as we have resolved it in a satisfactory manner If you have any questions, please feel free to contact me by e-mail at [redacted] @zotecpartners.com Renee A [redacted] Billing ManagerZotec Partners [redacted] ***Carmel, IN

We have located the missing payment for charge performed on 06/4/ The insurance payment has been posted on account A statement is being sent the patient We apologize for any inconvenience this has caused Mr***

Dear Revdex.com:Thank you for your recent letter regarding the complaint submitted to your organization *** ***.Zotec Partners, LLC provides medical billing management services on behalf of Inland Imaging BusinessAssociatesAs such, I am responding to your inquiry on their behalf
It is our mutual goal to provideaccurate and timely billing services in a satisfying manner to the patients of Inland Imaging BusinessAssociatesOur review of the patient's account has resulted in these findings:• Providence Hea lth for DOS 03/04/was filed on 03/10/and t he claim was denied on03/11/ as Patient cannot be identified as our insuredWe were unaware of any otherinsurance until 03/02/ when the patient father called and updated medical insurance.• First Choice Hea lth was filed out on 04//2016As a result of these findings, we have taken the following corrective actions:• Credit Bureau Service were notified on 04/07/to place account on an insurance hold.• Patient was notified on 04// that account has been place on hold with Credit BureauService.We apologize for the inconvenience this has caused *** ***At this time, we request you close thiscomplaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ***@zotecpartners.comAmberly PareSupervisorZotec Partners*** ** *** *** *** ***Carmel, IN

A refund check was sent to the patient on 07/18/ We apologize for any inconvenience this has caused the patient

As of 05/24/there is no balance due on account as we received the payment/adjustment notification from insurance company We apologize for any inconvenience this has caused the patient

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have located the missing payment for charge performed on 06/4/15.  The insurance payment has been posted on account.   A statement is being sent the patient.  We apologize for any inconvenience this has caused Mr. [redacted].

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management services on behalf of Inland ImagingAssociates. As such, I am responding to your inquiry on their behalf. It is our mutual goal to...

provideaccurate and timely billing services in a satisfying manner to the patients Inland Imaging Associates.
Our review of the patient's account has resulted in these findings:
• The patient was notified through an email on 02/17/16 that all missing payments were locatedand would be posted to the account.• The patient's insurance payments were applied on account 02/22/16.
As a result of these findings, we have taken the following corrective actions;• There is a $0.00 due on account for charges from 05/6/15 and 06/26/15.We apologize for the inconvenience this has caused at [redacted] this time; we request you closethis complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at [redacted]@zotecpartners.com
Renee A[redacted]Billing ManagerZotec Partners[redacted]Carmel, IN 46032

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I tried repeatedly over 6 months to solve the issue and it was only after I threatened this company with a lawsuit for double billing that they finally 'found' the payment from my insurance company. Yes, my issue is resolved - but leave this complaint up as a warning for others. Sincerely, [redacted]