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Inland Northwest Estate Sales

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Inland Northwest Estate Sales Reviews (3)

Financial Services Director made a great presentation of all the company would provide. The delivery was far from the promises made. Some area media advertisements of the sale were posted on the second day of the sale, late for the max exposure promised. All items were not priced until the second day only after a complaint was raised by the client. The number of security sales agents were to few to manage the sale in an orderly fashion, buyers/shoppers were frustrated trying to get a price and shoppers were exiting the premises without being challenged on receipt of purchase. Permanent cabinet attached to structure was removed and sold as loose furniture leaving unpainted sheetrock exposure and carpet void where cabinet had been. Items from the sale were set aside or placed in vehicles to secure items for friends of employees. Large items appraised by outside agency was purchased by the agency that provided the appraisal (at the low appraisal value)two days prior to the sale. Client refused the normal cleanup after sale to recoup unsold items for self held yard/garage sale Amount of money made from self held sale returned more than the amount received from Inland Northwest Estate Sales. Amount of return from the "professional" sale was a third of what was expected. I would not refer anyone to this agency.

Inland Northwest Estate Sales was amazing. I hired them to do an estate sale of my Mother's home after she moved to an assisted living facility. They did more than I expected! Amazing customer service! They did everything I asked them to do, and more. When they were done my Mother's house was empty and spotless! I would recommend them to anyone.

Review: Inland Northwest Estate Sales

We hired Inland Northwest Estate Sales to conduct a “Living” Estate Sale for us prior to a recent move. Because of several incidents that happened prior to, during, and after the sale, we cannot recommend this company. The worst incident is described below:

My husband and I came to the house, which had been sold and was under contract, the morning before the sale was to begin. We noticed that a couple of items had been removed from the home, a pressure washer and a patio set from our back deck. While removing the patio set from our back deck, the employees had obviously drug the set through our kitchen and made two long scratches on the hardwood floors. We contacted the owner, Aimee Howe, immediately do discuss the damage. She assured us that the scratches would be buffed out and repaired. When we came back to the home after the sale (the evening before the new owners were to have their walk through and sign closing documents), we noticed that the scratches were still there. While Ms. Howe stated that they had done their best to remove the scratches, it did not look to us that anything at all had been done. The scratches were still very obvious to us, as well as the new home owners! We were forced to negotiate with the new owners in order for the house to close, and had to pay them $750.00. Inland Northwest Estate sales comment was to offer a $250 courtesy credit and perhaps we should have our homeowners insurance should take care of it.

Why are items, such as a pressure washer and patio set, being removed from the home before the sale? Northwest Estate Sales, in their sales pitch, talks a lot about all items being sold to be time/date stamped in their reporting. Those two items were time/date stamped as being sold after the sale had begun. Makes you wonder just how accurate their reporting really is.

Northwest Estate Sales has a contract which states that monies will be sent within 7 days of the conclusion of the sale. We did not receive those funds until over two weeks and many phone calls after the sale concluded.

Bill SautherDesired Settlement: $750 we had to pay because of there negligence.

Business

Response:

We do agree with some of the facts regarding this complaint. We were hired by Jane S[redacted] to conduct a sale to achieve the goal of downsizing their estate. On July 12th we picked up the key to the home and began set up the following day. On July 15 upon arriving at the home we noticed that several key ticket items had been removed or replaced with much lower value items. A Husqvarna lawn mower, white shark vacuum, sliding glass doggy door and a few other items. When I asked the homeowner about missing items she acted as if it was no big deal. When we agree to take on a sale we have a substantial investment in labor hours to set up and conduct the sale. We know generally what a sale will do by doing an initial walk through, so we took this sale based on some facts that were changed after our agreement was signed. It is clearly spelled out in our agreement that no items are to be removed from the premises after the agreement is signed. If items are removed they are subject to a 40% commission on the current resale value. Although this did break the rules of our agreement we chose to not charge the customer commission on those items. On the 15th the client approached Aimee about some scratches on the wood floor leading from the sliding glass door to the garage. Aimee had never noticed them during the 13th to the 15th so she believed it was likely due to the homeowners removing items the evening before, most likely the doggy door. Mrs. S[redacted] seemed upset due to the fact her house was closing very soon. We understand these type of situations (downsizing and moving) can be very stressful, so we explained we would have our cleaning crew do our best to mitigate the scratches during our final cleaning. After the sale my cleaning crew spent additional time on the scratched area. We agree the scratches were still noticeable, more noticeable now that the rugs covering much of the wood floor area were sold.The floors in the dining room adjacent to the kitchen and formal dining area near the entrance were dark and bumpy. The floors throughout the home were not in pristine condition. All the floors had normal wear and tear on them. One week later on a Sunday evening the 26th of July I received a very demanding voicemail message from Mrs. S[redacted]. She was demanding we pay a bill of $750 for the floor. She stated she had paid that amount to have the scratches fixed. In this complaint she now says she negotiated with the new home owner so she could close her home sale. I think this is simply a situation of the new home owner and Mrs. S[redacted] taking advantage of the situation. Our client agreement which was signed by Mrs. S[redacted], fully explains we are not liable for injuries or damages and that we expect homeowners to maintain their homeowners policies in full force. We are a small business and we work very hard to run a great sale for our clients. We did not charge the client commission on the items removed and even though we are not sure when or how the scratches occurred, to maintain our high level of commitment to running a successful small business we offered a $250 compromise. We felt this was more than fair based on our contract being very specific regarding damages. We will still be willing to give Mrs. S[redacted] a $250 check to resolve this issue. Sincerely, Michael H[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID 10770528 and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Bill Sauther

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Description: Estates - Appraisals, Sales & Auctions

Address: 24 W Nora Ave Ste 102, Spokane, Washington, United States, 99205

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