Inland Products Inc

Hello, Our warranty policy is that if the item goes defective the customer needs to send back the defective items at the customer expense. After we receive the customer defective item we send the customer a new item

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The return policy is designed to discourage people from making use of the warranty. They know full well that it costs more to return the product than the product costs and in all likelihood people will choose to just throw it away - which is what I will do after notifying the retailers I know selling this product know what has happened.They expect that they will not have to honor the warranty and do not seem to care if they lose a customer due to poor products and service.Thank you for your help.
Regards,
[redacted]

Hello,  The customer did contact us for warranty replacement on LED light bulbs.  We issued a RMA number for him to send back all the defective items ans we will replace them.   The customer was upset because he will have to pay to ship back the defective items.  Our policy...

for RMA replacement is that the customer will have to pay for shipping back to us and once we receive the defective item we will replace the item with the same model they purchase.  Also once we ship back the replacement item back to the customer we do pay for shipping.  BR [redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The cost of shipping is more than the cost of the product. Their response is unacceptable. I don't care what their policy is. Common sense dictates that I'm not going to ship them a defective bulb for more than the cost of that bulb. 
Regards,
[redacted]

Review: I recently purchased one of Inland's computer mice. From day one, it has had problems. It would always double click on a single left mouse click. Now, just weeks later, the right mouse button is failing. It will not register as being held down on a click and hold. Inland's customer support division is non-existent. Their website, along with their support section, doesn't work half the time. Submitting a support ticket does nothing. It's outsourced out of the country, you receive a badly translated automatic response, and never hear anything again. Sure, the mouse comes with a warranty, but the fact that you have to pay more for shipping and handling than it would take to buy a new mouse is ridiculous.Desired Settlement: Either a refund of the purchase price, of which I still have the receipt for the product, or a replacement for an equivalent price-range product from another company. The mouse cost $8 + tax from Fry's Electronics

Business

Response:

[redacted],

Hello we received a letter from your office about a Revdex.com complaint # [redacted]. We will like to resolve the issue by sending the customer a replace Mouse. Please let us know what address when can send out the replacement item.

Thanks,

Product Support

###-###-####

[redacted]@inlandproduct.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

As to the matter of address, the product can be sent to [redacted]

Regards,