InMOTION Auto Care, Inc.

My new car battery was drained after someone forgot to close one of the front doors. I'm a member of AAA, so I got a free boost, but the AAA tech said that to fully restore the battery, it would need a longer charge at a service station. He gave me the names of two local stations that AAA uses, and he told me that as I was an AAA member, there should be no service fee for the recharge.

I called inMotion (1 of the 2 stations) and asked if they would recharge my battery without any fee. A service rep named [redacted] told me that would be no problem. So I dropped off the car this morning. Three hours later, I got a call from [redacted], telling me that actually there will be a service fee, and that my AAA membership would mean only a 10% discount instead of 100% free. He also wanted to know if I would accept a $** fee for additional services. I found it entirely unacceptable, and picked up my car that they had not worked at all during the 3 hours it was on their lot.

So inMotion wasted my time (and a gallon of gas), and the station owner offered no apology other than an ambiguous "Sorry for the confusion." Well I certainly wasn't confused - I'm quite sure they promised there would be no service fee, and then they simply went back on their promise. I find inMotion to be UNRELIABLE!