Their response shows that they are in agreement with the facts that they charged me an early termination fee and they were the ones that could not honor the contract by providing internet servicesInnernet Inc attempts to confuse the issue by bringing up a $refund but this is an unrelated issue where my credit card was reissued with a new expiration dateInnernet Inc needed to know what that date wasThey sent me an email request to an email that had an innernet.net extension that I had not used for around years as Innernet Inc could not filter out Spanish porn on their server therefore I had changed to a Hotmail email addressSince they did not get a response from me, because they don't keep the email addresses updated of their customers, they cut my service offI complained that they did not make a valid attempt to contact me, and after about six months I finally got my reactivation fee of $refunded to meAs mentioned above the $issued is totally unrelated to their inability to provide me internet services for an extended period of ***e and then charging an early termination fee for their inability to resolve the technical issue in a ***ely manner Having a renewal contract does not waive the responsibility of the business to honor their end of the contract which is to provide for the services that are contracted forThis is an example of why legislation is needed to prevent businesses from taking advantage of a customer just because they have the debit or credit account number
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I cannot even read that attachment What is that? I am still waiting for my refund of $ Regards, [redacted]
August 22, 2014To Whom it may Concern:The following pages are all the notes that our Company has on the customer with the complaint. Please review all of our notes as we take notes on any call or correspondence that we have with all of our customers as well as emails that were sent back... and forth to rectify their issue. Their issue was a wifi issue nothing to do with our service and they were informed of that but did not want us to help trouble shoot any further. As per our contract which they signed as well it clearly states that if someone terminates their service early there is a fee. Plus per our contract for our service we feel that we have gone above and beyond to try to rectify the issue that the customer was having.Please see all attachments.We appreciate your prompt resolution to this matter in our favor.Anissa S.Customer Care Manager
I am years old and I had this internet service for years paying faithfully every monthI had to deal with a lot of issues from not being able to email from any where but my house to very slow speeds (512k)I don't know a lot about internet but when I explained to my children what my issues were they were dumbfounded what I have been dealing withThey explained to me the difference in today's internet compared to what I have that has not changed in yearsThey have convinced me to switched companies and get faster service (8mg) at a lower priceWhen I terminated my Innernet service they had the never to charge me a $termination fee and told me I still need to bring back the Ethernet cord, phone wire, and static reducer box all which are about $totalSo not only did I have to pay and outrages fee I have to waste more gas to travel back miles to return $worth of year old wires! This is the worse company I have ever dealt withI wish I would have switched earlier!
Their response shows that they are in agreement with the facts that they charged me an early termination fee and they were the ones that could not honor the contract by providing internet servicesInnernet Inc attempts to confuse the issue by bringing up a $refund but this is an unrelated issue where my credit card was reissued with a new expiration dateInnernet Inc needed to know what that date wasThey sent me an email request to an email that had an innernet.net extension that I had not used for around years as Innernet Inc could not filter out Spanish porn on their server therefore I had changed to a Hotmail email addressSince they did not get a response from me, because they don't keep the email addresses updated of their customers, they cut my service offI complained that they did not make a valid attempt to contact me, and after about six months I finally got my reactivation fee of $refunded to meAs mentioned above the $issued is totally unrelated to their inability to provide me internet services for an extended period of ***e and then charging an early termination fee for their inability to resolve the technical issue in a ***ely manner Having a renewal contract does not waive the responsibility of the business to honor their end of the contract which is to provide for the services that are contracted forThis is an example of why legislation is needed to prevent businesses from taking advantage of a customer just because they have the debit or credit account number
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I cannot even read that attachment What is that? I am still waiting for my refund of $ Regards, [redacted]
August 22, 2014To Whom it may Concern:The following pages are all the notes that our Company has on the customer with the complaint. Please review all of our notes as we take notes on any call or correspondence that we have with all of our customers as well as emails that were sent back... and forth to rectify their issue. Their issue was a wifi issue nothing to do with our service and they were informed of that but did not want us to help trouble shoot any further. As per our contract which they signed as well it clearly states that if someone terminates their service early there is a fee. Plus per our contract for our service we feel that we have gone above and beyond to try to rectify the issue that the customer was having.Please see all attachments.We appreciate your prompt resolution to this matter in our favor.Anissa S.Customer Care Manager
I am years old and I had this internet service for years paying faithfully every monthI had to deal with a lot of issues from not being able to email from any where but my house to very slow speeds (512k)I don't know a lot about internet but when I explained to my children what my issues were they were dumbfounded what I have been dealing withThey explained to me the difference in today's internet compared to what I have that has not changed in yearsThey have convinced me to switched companies and get faster service (8mg) at a lower priceWhen I terminated my Innernet service they had the never to charge me a $termination fee and told me I still need to bring back the Ethernet cord, phone wire, and static reducer box all which are about $totalSo not only did I have to pay and outrages fee I have to waste more gas to travel back miles to return $worth of year old wires! This is the worse company I have ever dealt withI wish I would have switched earlier!