Innerspace

Thank you for bringing this issue to our attentionWe apologize in advance if you feel we did not clearly explain the reasons our Technician determined your oil tank unsafe for deliveriesPetro takes great pride in ensuring our customer’s satisfaction and SafetyIn your situation, after our
Technician conducted an inspection of the oil tank and found a leaking valve along with an uneven tankWe suspended your deliveries due to our environmental safety concernsWe attempted to reach you in regards to this issue on multiple occasions via phone, mail and email starting May 09, 2014; we received no return calls or emails to Petro from you until June 30, We value all our customers, suspending deliveries is always the last course of action for usHowever, when necessary we will take such action but always keep our customer informed of the necessary steps to correct safety concerns or issuesRegarding the charge for $599.99, we are open to discussing your Early Termination Fee and find a resolution that is appropriate and fair to you and to Petro.Please contact our Customer Service Manager *** *** ** *** to discuss your satiation and get a quick resolution. *** *** Customer Service Manager***
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