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Innova Eco Building Systems

8930 W State Rd. 84, #312, Davie, Florida, United States, 33324

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Innova Eco Building Systems Reviews (%countItem)

Would not return or credit my deposit for a building.
I put a $33,000 deposit down for Innova Eco Building Systems to design a home for me. The estimate to complete the home was much, much higher than they verbally told me it would cost per square foot. I told them I was not going to build the home and that I wanted a refund of the remaining portion of my deposit. They said they were going to charge me approximately $11,000 for the time the engineer put into the project and refund me only approximately $22,000. *** was the employee I was communicating with for the refund. He said any time I wanted the refund, all I needed to do was to fill out a request form and they would mail me a check. I tried several times by email, printing out their form and mailing it and following up with phone calls. They told me they would return the funds, but did not have the money to do so. Now they will not return my phone calls. I told them I would be stopping by the office to collect payment. They said they don't know when they will have that much money to pay me, but would be glad to apply the $22,000 to a new project. I am reluctant to do so since they are a dishonest business.

Desired Outcome

I would like to get my $22,000 refunded before I ever do business with them again.

Innova Eco Building Systems Response • Oct 21, 2019

The customer signed a contract and placed a deposit. We completed the structural engineering building permit plans and our fabrication plans. The customer then advised that he no longer wanted to build that specific model home and wanted to build a different model home as this one was to expensive. We issued a credit for our cost (no fees) and credited the balance of the deposit against a future model that the client was to pick. We are and have continued to be ready to move forward if the customer provides the model house that they want to build. We can complete the drawings and engineering and the client can submit for the building permits so that the client can move forward with their new home. We have made request for the customers new project. It has been two years and the customer now says they want a cash credit and will pay a new deposit on the house model they choose at some future date? That is not how we work and makes no since if the client is really going to build another house with Innova. The credit we issued was not a cancellation and cash credit to the client. If the client wants to cancel and not build a house with the Innova product, that is another issue and the credit will be less than what was offered as credit against another build. Innova will have to charge its overhead and profit on the work that was performed for the client.

Customer Response • Nov 05, 2019

The reply by Innova Eco is not at all accurate. *** And *** are my contacts at Innova and he was very clear that it was my option to receive the remaining deposit of approximately $22,000 OR apply that as credit to another Innova product in the future. He sent me a form to fill out for the refund and said they would mail me a check. This was also told to me when we started this process over two years ago (that I would get refunded the remainder of the deposit if I opted not to go through with the project). Their cost to engineer the 2,400 sf, 1.5 story home with my plans was over $10,000. The total cost to build the home would have been so excessive that I would be in a money losing situation upon sale. Their marketing claims that the overall cost is similar to traditional buildings. In this particular case, that was far from the truth. Perhaps that is not the case with their "kit homes".
It is true that it's been about 2 years since I started the project with Innova. I do still want to build with *** construction. The difficulty has been finding someone that is willing to come over from Miami to do the work. I periodically contacted *** and he repeatedly told me that they still had the remaining deposit and would either return it tome or credit it to another project.
Once I decided it was too difficult to get a contractor to work with Innova's products, I asked for a refund check for the approximately $22,000. I filled it out, scanned and emailed the refund request. No response. I called Mr. and he said he couldn't read it. I sent it again and no response. I then sent a signed copy in the mail and waited 3 weeks. That's when I called several times with no reply. Finally I spoke with *** and he said he would find out what the problem was and get back to me. It took multiple calls for multiple days. I did finally get a response that they would give me the deposit back, but they did not have the money to do so. I asked them when they would have the money and their office said they did not know and that they were supposed to be getting money "soon". I told them if Innova is that close to bankruptcy, I would not be putting in any orders for their products.
I have left multiple emails and calls with no response. I am going to visit them in person to see if I can get a response. I still hope to get a satisfactory response from them. They will not answer my call or email.
The above response is completely and totally accurate. Please call me at XXX-XXX-XXXX if you need more details.
I will update this file after I have visited them in Miami. I will let Revdex.com know what I have found out.

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Address: 8930 W State Rd. 84, #312, Davie, Florida, United States, 33324

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