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Innova Electronics Corp

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Innova Electronics Corp Reviews (5)

There were miscommunications with our valued customer, [redacted] * [redacted] , and our representativeMr [redacted] was having issues viewing the live data on his 3040c OBDdiagnostic tool while connecting to multiple vehiclesOur representative determined the 3040c OBDdiagnostic tool would need to be sent in for repairsOur limited one-year warranty states, “If the unit fails within the one (1) year period, it will be repaired or replaced, at the Manufacturer’s option, at no charge, when returned prepaid to the Service Center with Proof of Purchase.” In some cases, we do offer our customer a shipping label to cover the shipping cost to our facility as a courtesyWe were able to communicate with [redacted] * [redacted] at 06/19/2017, 10:am (PST) and found a resolution behalf of the miscommunicationWe apologize for his inconvenience and will honor his warranty and we have provided Mr [redacted] with a shipping label to send the 3040c into our facility for repair/replacement at no chargeMr[redacted] is a valued customer and satisfied with the results, concluded this conflictIf you have any other questions, please do not hesitate to call our Technical Support Team at 1-800-544-We are available Monday to Saturday from am – pm Pacific Time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** When I first contacted the company in regards to my complaint they did not offer and do not offer return shipping labelsApparently the only way to get a free shipping label is to complain to you the Revdex.com and leave bad reviews on their websiteNow that I have contacted you the company has contacted me and offered a free shipping label but no the company is lying by saying that they do offer free shipping labels because when I first asked the company over the phone they specifically told me no that I had to pay for shipping and I do not appreciate them lying about itThey never offered me a free shipping label until I complained about it to youThey are lying

On March 15, 2018 around 2:50pm we reached out to [redacted] regarding his concern he had with his 3100a not working with our current software. We explained to the customer that he had an older version model, which will not work with our existing operating system. We upgraded the customer to a later...

version model which is compatible with our new operating system. The customer agreed to our offer and a tool was shipped to [redacted] on 03/15/2018 and was delivered on 03/20/2018.

There were miscommunications with our valued customer, [redacted], and our representative. Mr. [redacted] was having issues viewing the live data on his 3040c OBD2 diagnostic tool while connecting to multiple vehicles. Our representative determined the 3040c OBD2 diagnostic tool would need...

to be sent in for repairs. Our limited one-year warranty states, “If the unit fails within the one (1) year period, it will be repaired or replaced, at the Manufacturer’s option, at no charge, when returned prepaid to the Service Center with Proof of Purchase.” In some cases, we do offer our customer a shipping label to cover the shipping cost to our facility as a courtesy. We were able to communicate with [redacted] at 06/19/2017, 10:28 am (PST) and found a resolution behalf of the miscommunication. We apologize for his inconvenience and will honor his warranty and we have provided Mr. [redacted] with a shipping label to send the 3040c into our facility for repair/replacement at no charge. Mr.[redacted] is a valued customer and satisfied with the results, concluded this conflict. If you have any other questions, please do not hesitate to call our Technical Support Team at 1-800-544-4124. We are available Monday to Saturday from 6 am – 6 pm Pacific Time.

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Address: 17352 Von Karman Ave, Irvine, California, United States, 92614-6204

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