Innovatech Designs

Hello, Please note, refund was processed Confirmation attached to this email for this complaint # [redacted] Please contact customer and update statusRegards, [redacted] **

At this time, I have been contacted directly by Innovatech Designs regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I want return the product, but no answe In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am looking for my """no hassle, no questions asked money back guarantee"""there is only on phone number for USA, and Canada, the product came from montreal, I sent it back to that address, they never accepted the package, and returned it to me, I did not accept it when it returned it BACK to montreal, for my """"no hassle, no questions asked, money back guarantee""".it is at the post office in montreal, waiting for you to pick up for my refund.I never got the pump,..P.S.I bought what I thought was the devise, but turned out to be just the top partSO, I need a postage slip to return to you for a refund on that to, I cant do anything with half the device In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The exact exchange rate at purchase is actually calculated from your credit card company If you are using a Canadian credit card and purchasing a USA based company product, you will be charged the appropriate currency conversions.Our 100% satisfaction guarantee pertains to the quality of
the package and its contentsWe do take orders from our Canadian website, *** and the price for the Limited Edition is the same as the USA based one taking into consideration the current conversation rates from US to CAD, give or take a few dollars Even if you were to buy from the Canadian site, you would still get charged the same amount you are complaining about We do not try to hide this, it is clear to all our customer and we apologize if you were not aware. Please let me know if you are unclear on any aspects of our response to your currency conversion questions by simply emailing *** Regards,*** *** The World's #Extender Trusted By MillionsUS ###-###-####UK ***AU ** *** ***

we some how failed to ship this customers package
we have reshipped it with the following tracking number:
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Innovatech Designs regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am looking for my """no hassle, no questions asked money back guarantee"""there is only on phone number for USA, and Canada, the product came from montreal, I sent it back to that address, they never accepted the package, and returned it to me, I did not accept it when it returned it BACK to montreal, for my """"no hassle, no questions asked, money back guarantee""".it is at the post office in montreal, waiting for you to pick up for my refund.I never got the pump,..P.S.I bought what I thought was the devise, but turned out to be just the top part. SO, I need a postage slip to return to you for a refund on that to, I cant do anything with half the device  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted],
We apologize for the inconvenience. We encountered technical difficulties which prevented us from communicating with you in a timely fashion. At Rizer XL we...

strive to provide only the highest quality natural male enhancement supplements, we also endeavour to provide the best customer service to ensure a comfortable experience with our company.
This has been displayed countless times with numerous positive testimonials which can be found on our website and our stellar 98% product success rate.
We understand your frustration and even though our return policies are clearly explained via our website [redacted] which you did not adhere by, we have rectified this situation in full. An email confirmation has been sent to you with the full details.
Please feel free to contact us if you have any further questions.
Regards,
[redacted]

Hello, Please note, refund was processed.  Confirmation attached to this email for this complaint #[redacted] Please contact customer and update status. Regards,[redacted]

Revdex.com:At this time, I have not been contacted by Innovatech Designs regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted...

directly by Innovatech Designs regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
I want return the product, but no answe
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I ordered the basic package from them and I never received my order or a tracking number to verify the package had been sent. When I contacted them by phone, they said they do not handle any purchase issues over the phone. When I contacted them by email, they said the package had been delivered and then never responded to any further inquiries.Desired Settlement: Delivery or a refund if delivery is not possible.

Business

Response:

we some how failed to ship this customers package.

we have reshipped it with the following tracking number:

Review: hello, I bought the product "quick extender pro", the price on the web site seemed fine, but when all was said and done, I did not take into consideration the 'Canada/USA" exchange rate. The Canadian dollar is kinda low at the moment, so my product came out to be almost 500$ can. After a few days I called them up to see how I can send it back, because I had a 100% satisfaction, no questions asked guarantee. The guy on the phone gave me such a HARD time, and would not listen to me for a minute. this guy was impossible. So boxed it up, paid for the return of this product from my own pocket, and sent it back to the address on the box, [redacted]. a few weeks later, I got the box back, claiming this address don't exists. Anyway, I re-sent it to [redacted], they have not picked it up yet, and I still did not get my refund.Desired Settlement: 1-I want them to take back product, and give me back my money, so I can buy the product again, but a smaller package.

2-my refund, plus the smaller package free?? (just thought I can try)

Business

Response:

The exact exchange rate at purchase is actually calculated from your credit card company. If you are using a Canadian credit card and purchasing a USA based company product, you will be charged the appropriate currency conversions.Our 100% satisfaction guarantee pertains to the quality of the package and its contents. We do take orders from our Canadian website, [redacted] and the price for the Limited Edition is the same as the USA based one taking into consideration the current conversation rates from US to CAD, give or take a few dollars. Even if you were to buy from the Canadian site, you would still get charged the same amount you are complaining about. We do not try to hide this, it is clear to all our customer and we apologize if you were not aware. Please let me know if you are unclear on any aspects of our response to your currency conversion questions by simply emailing [redacted] Regards,[redacted] The World's #1 Extender Trusted By MillionsUS ###-###-####UK [redacted]AU [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am looking for my """no hassle, no questions asked money back guarantee"""there is only on phone number for USA, and Canada, the product came from montreal, I sent it back to that address, they never accepted the package, and returned it to me, I did not accept it when it returned it BACK to montreal, for my """"no hassle, no questions asked, money back guarantee""".it is at the post office in montreal, waiting for you to pick up for my refund.I never got the pump,..P.S.I bought what I thought was the devise, but turned out to be just the top part. SO, I need a postage slip to return to you for a refund on that to, I cant do anything with half the device

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, Please note, refund was processed. Confirmation attached to this email for this complaint #[redacted] Please contact customer and update status. Regards,[redacted]

Review: I placed an order with this company on 4/**/2014 over the phone. After a week, I emailed inquiring about receiving my order, and the return policy; they answered my question stating that refunds don't apply to the one month supply of their product (I was Okay with that); however, they failed to mention anything about the delivery of my order. When I call the company to get answers, they can not help, because all they can do is take orders on the phone. Even the Live Support offline has been no help. I have sent at least 7 emails detailing my contact and order information, but have yet to receive any responses from the company. I have even left multiple messages with reps over the phone but they still have yet to reply to any of my messages. It has been 5 weeks since I placed my order and I have grown extremely frustrated with this company's lack of customer support and responses.Desired Settlement: Since it has been so long since I placed my order, I have found another product, since mine from ([redacted]) has yet to be delivered. So I would simply like a refund of my money ($59.92) that was billed to my credit/debit card. Thank you.

Business

Response:

Hello [redacted],

We apologize for the inconvenience. We encountered technical difficulties which prevented us from communicating with you in a timely fashion. At Rizer XL we strive to provide only the highest quality natural male enhancement supplements, we also endeavour to provide the best customer service to ensure a comfortable experience with our company.

This has been displayed countless times with numerous positive testimonials which can be found on our website and our stellar 98% product success rate.

We understand your frustration and even though our return policies are clearly explained via our website [redacted] which you did not adhere by, we have rectified this situation in full. An email confirmation has been sent to you with the full details.

Please feel free to contact us if you have any further questions.

Regards,

Review: I suffer from Peyronies disease. When I read about the Quick Extender Pro and its ability to correct this condition I ordered one from this company. I received this early April and started to wear. I followed the directions and wore it daily for 6 months. After 6 months I found that this device did not improve my condition one bit. I returned it to them on October *, 2015, they received it in their offices on October *, 2015. I was assigned a ticket number [redacted], on November * I requested a status of my refund, at that time I was assigned another ticket number [redacted], another week went by and on Nov. ** I again requested a status of my refund and again assigned another ticket number [redacted]. I have invested $152.99 for this device plus $9.99 shipping and $12.65 shipping to return.. They did offer a 100% satisfaction guarantee which they do not seem to stand by.Desired Settlement: I expect I complete refund.

Consumer

Response:

At this time, I have not been contacted by Innovatech Designs regarding complaint ID [redacted].Sincerely,[redacted]

Review: serious side effects after taking rizer xl, hives all my body...and tryng return the product request for support 3 times but never follow-upDesired Settlement: return the product and get full refund

Consumer

Response:

At this time, I have been contacted directly by Innovatech Designs regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I want return the product, but no answe

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,