Regarding Office Hours: We were back filling the office during this time period with available associates as we were in between managers during this time frame. We adhered to the office hours to the best of our abilities. Phone calls were returned as promptly as were able toThe
application fee is $p/person unless a married couple*** and *** *** did apply for an apartment at StarrHigh Studios on October 25, 2013. There was a delay in the approv** of the application due to waiting on ***’s birth certificate, which was received on December 17, 2013; the approval was rendered by our compliance department on December 20, 2013, and the move in occurred on the same day. StarrHigh works from a waitlist. Their unit did not become available until November 15th when the prior resident vacated. It was unable to be viewed until after the 1st of December due to the make ready of the unit. The apartment was painted by our contractor, *** ***, and the carpet and vinyl were replaced shortly thereafter by *** *** ***. Both *** and *** viewed the apartment sever** times before move in. The acting manager at the time does not recall discussion about a new refrigerator nor were there any damage to the refrigerator noted on the move in inspection. There was also no report of the “mold” like substance under the kitchen at move in. (A subsequent work order was called in on March 7th about the “mold” like substance and was addressed on March 17th; it was found to be debris from a leak under the sink.) The rent was lower than quoted due to the fact that is considered a “Home “unit in the tax credit world and it was not caught until it went through compliance. The max rent we could have charged at the time was $(this can change annually based on median incomes, rent restrictions, etc as allowed by HUD)The building is over years old; the windows can be drafty due the historical factor of the windows. We do allow our residents to utilize plastic to cover the windows in the winter time. We were not aware of an issue regarding the heat until it was called in on March 24th. Our maintenance technician responded on the 25th to find the thermostat reading degrees. The heat was also coming out of the vents at degrees. *** does not recall seeing a space heater in the unit, but he was also not looking for one. On August 8, a work order was requested to add insulation around the windows as insects were getting into the apartment, the work was completed on August 11thAs a company we do preventative pest control in an environmentally friendly way. We use bait versus chemical sprays and we treat each unit on a quarterly basis. **, who was the manager prior to the current manager and still employed by us, does recall receiving a complaint about roaches. There was trap found on top of their kitchen cabinets, not all over the apartment as noted in the complaint. He called our pest control company (we were in transition between *** and *** *** so we are still trying to determine who responded) and they came out and noted that there were no signs of active activity in ***-12; currently there is no activity. Unfortunately it can be common to see a roach or when living in a close environment such as StarrHigh Studios which is why take preventative measure even if activity is not presentWhen the couple dissolved their relationship, and *** wanted to stay, we did ask them for a notarized statement (from both parties) acknowledging that *** was solely responsible for the apartment and remaining lease term and ***’s acknowledgement that she had no physical or monetary right or responsibility for the apartment located at ***. This is common practice in these types of situationsUnfortunately, there was a computer issue that did delay the application for ***’s new apartment, in our current world of technology it happens from time to time. We were able to complete the paperwork on October 28th and started processing immediately. The Property Manager, ***, was new to the process of taking applications and unfortunately there were some papers missing resulting in having *** to come back. Due to *** being new with the company she was out of the office for training purposes so the office was closed. The paperwork was handled upon return*** was denied for lack of income. We require a minimum of times the rent (we pay utilities) and *** did not meet that minimum based on the employment verification returned to us. We are considered a low income property meaning you need to make a minimum amount of income, but not exceed the maximum allowable income. We are not subsidized or income based. We also require anyone over the age of who will be residing in the unit to apply. Based on the complaint, the applicant knew her roommate would not qualify due to credit and would potentially be over income; this would be grounds for denial of application in itself. There was a power outage on the 24th of November, during the high winds. A call was made to the roommate using ***’s personal cell phone to avoid a wasted trip. I don’t feel that we were neglectful or discriminatory. Our Resident Selection Criteria is in writing and signed by the applicant at application. This criterion outlines what we are looking for during the application process. She was not charged additional application fees at the second application due to being a current resident in previous unit All rights were waived to her previous unit when she vacated; demands for reparations will not be met. We feel that we acted promptly to any complaint made by the household
I am rejecting this response because: This still does not address the horrible customer service I received while trying to actually get a hold of someone in corporate. There is an obvious lack of communication between the manager Shelley since this doesn't match the information I was given in February. I also called corporate several times never given a phone call back. I went off what the property manager told me. It's ridiculous to charge Low income residents a $25 late fee! This company obviously could care less about there tenants.
Wallick Communities has chosen to make this dispute a personal one. I do not appreciate being called, in effect, a liar.Most if not all of the persons "in my circle" are well aware of the multitude of issues at Starr High Studios. In fact, a few of the aforementioned persons have advised that I should take Wallick Communities to court over them. I had no desire to do such a thing because I believed in the good will of people. These people, however, clearly have no good will about them at all. [redacted], not [redacted] (these people apparently can't even get simple names right, but that's not surprising) is currently still living at the Starr High property and while I would have liked for him to speak up regarding these issues, as he is currently experiencing them, he has chosen not to. I can only assume that it is for fear that Wallick Communities will retaliate against him for it (i.e.: evicting him for no reason), which would also not be surprising.Unfortunately for me, I cannot provide any "evidence" of my claims, as any evidence I would have is contained within a property at which I no longer reside. The only person who can do that is one [redacted] who, for reasons unfathomable to me (considering that he complained about it way more than I ever did), has chosen not to pursue the matter at **l any further.Forgive me if this response seems to contain malice, as I am sure it does, but I am deeply offended at the insinuation that I am somehow lying about my own experiences. The only logical conclusion that I can come to is that Wallick Communities is a money-hungry operation with no sense of humanity at all. It is mypersonal belief that they should be stripped of their Revdex.com accreditation, as they clearly are very undeserving of it. I trusted these people to provide me with safe and healthy housing, and that is the one thing that they did not do. "Start With Trust", right? You can't do that with any Wallick Communities Property.
The resident is responsible for paying their individual water bill. They receive a bill from a third party company. The resident is correct that there is a 9 day period to pay the bill on time without a late charge. The resident has been given two credits for late charges in the past even though the...
payment was late. There is no plan to alter the original billing policy at this time that was agreed to by all parties at the time of move in.
Applicants applied January 7, 2015. The application was approved and a tour of the property was scheduled. The applicants liked the unit they toured and wanted to proceed with the move in but not for an additional 38 days. The manager explained that would require the $250.00 deposit. The...
applicant agreed and tendered the deposit on January 27th. On March 6th , the applicants showed up to complete the move in. At that time they pointed out several items of concern including the carpet not to their liking, the use of traditional door stops with the removable bumpers because the presence of a toddler and a few other items. The applicants stepped out to discuss the apartment. They came back in and asked if they could have the weekend to think some more. One of them came back the following week and indicate they were not taking the apartment. During that time the manager had already replaced the carpet, changed all the door stops, Replaced the countertop as well as some other cosmetic items. The applicant was at that time informed that they would forfeit the deposit because of the length of time and our loss from not renting to someone else.
I have reviewed the entire case. The question at hand is the application for residency at Starr High Studios. I did note that Ms. [redacted] had resided at Starr High previously with a roommate. Ms. [redacted] by herself moved out and had her name removed from the lease. Some time later she applied for another apartment by herself. The application was processed and upon completion it was determined that the amount of verifiable monthly income was insufficient to meet the minimum income to rent guidelines in place and the application was rejected for this reason.
Regarding Office Hours: We were back filling the office during this time period with available associates as we were in between managers during this time frame. We adhered to the office hours to the best of our abilities. Phone calls were returned as promptly as were able toThe
application fee is $p/person unless a married couple*** and *** *** did apply for an apartment at StarrHigh Studios on October 25, 2013. There was a delay in the approv** of the application due to waiting on ***’s birth certificate, which was received on December 17, 2013; the approval was rendered by our compliance department on December 20, 2013, and the move in occurred on the same day. StarrHigh works from a waitlist. Their unit did not become available until November 15th when the prior resident vacated. It was unable to be viewed until after the 1st of December due to the make ready of the unit. The apartment was painted by our contractor, *** ***, and the carpet and vinyl were replaced shortly thereafter by *** *** ***. Both *** and *** viewed the apartment sever** times before move in. The acting manager at the time does not recall discussion about a new refrigerator nor were there any damage to the refrigerator noted on the move in inspection. There was also no report of the “mold” like substance under the kitchen at move in. (A subsequent work order was called in on March 7th about the “mold” like substance and was addressed on March 17th; it was found to be debris from a leak under the sink.) The rent was lower than quoted due to the fact that is considered a “Home “unit in the tax credit world and it was not caught until it went through compliance. The max rent we could have charged at the time was $(this can change annually based on median incomes, rent restrictions, etc as allowed by HUD)The building is over years old; the windows can be drafty due the historical factor of the windows. We do allow our residents to utilize plastic to cover the windows in the winter time. We were not aware of an issue regarding the heat until it was called in on March 24th. Our maintenance technician responded on the 25th to find the thermostat reading degrees. The heat was also coming out of the vents at degrees. *** does not recall seeing a space heater in the unit, but he was also not looking for one. On August 8, a work order was requested to add insulation around the windows as insects were getting into the apartment, the work was completed on August 11thAs a company we do preventative pest control in an environmentally friendly way. We use bait versus chemical sprays and we treat each unit on a quarterly basis. **, who was the manager prior to the current manager and still employed by us, does recall receiving a complaint about roaches. There was trap found on top of their kitchen cabinets, not all over the apartment as noted in the complaint. He called our pest control company (we were in transition between *** and *** *** so we are still trying to determine who responded) and they came out and noted that there were no signs of active activity in ***-12; currently there is no activity. Unfortunately it can be common to see a roach or when living in a close environment such as StarrHigh Studios which is why take preventative measure even if activity is not presentWhen the couple dissolved their relationship, and *** wanted to stay, we did ask them for a notarized statement (from both parties) acknowledging that *** was solely responsible for the apartment and remaining lease term and ***’s acknowledgement that she had no physical or monetary right or responsibility for the apartment located at ***. This is common practice in these types of situationsUnfortunately, there was a computer issue that did delay the application for ***’s new apartment, in our current world of technology it happens from time to time. We were able to complete the paperwork on October 28th and started processing immediately. The Property Manager, ***, was new to the process of taking applications and unfortunately there were some papers missing resulting in having *** to come back. Due to *** being new with the company she was out of the office for training purposes so the office was closed. The paperwork was handled upon return*** was denied for lack of income. We require a minimum of times the rent (we pay utilities) and *** did not meet that minimum based on the employment verification returned to us. We are considered a low income property meaning you need to make a minimum amount of income, but not exceed the maximum allowable income. We are not subsidized or income based. We also require anyone over the age of who will be residing in the unit to apply. Based on the complaint, the applicant knew her roommate would not qualify due to credit and would potentially be over income; this would be grounds for denial of application in itself. There was a power outage on the 24th of November, during the high winds. A call was made to the roommate using ***’s personal cell phone to avoid a wasted trip. I don’t feel that we were neglectful or discriminatory. Our Resident Selection Criteria is in writing and signed by the applicant at application. This criterion outlines what we are looking for during the application process. She was not charged additional application fees at the second application due to being a current resident in previous unit All rights were waived to her previous unit when she vacated; demands for reparations will not be met. We feel that we acted promptly to any complaint made by the household
I am rejecting this response because: This still does not address the horrible customer service I received while trying to actually get a hold of someone in corporate. There is an obvious lack of communication between the manager Shelley since this doesn't match the information I was given in February. I also called corporate several times never given a phone call back. I went off what the property manager told me. It's ridiculous to charge Low income residents a $25 late fee! This company obviously could care less about there tenants.
Wallick Communities has chosen to make this dispute a personal one. I do not appreciate being called, in effect, a liar.Most if not all of the persons "in my circle" are well aware of the multitude of issues at Starr High Studios. In fact, a few of the aforementioned persons have advised that I should take Wallick Communities to court over them. I had no desire to do such a thing because I believed in the good will of people. These people, however, clearly have no good will about them at all. [redacted], not [redacted] (these people apparently can't even get simple names right, but that's not surprising) is currently still living at the Starr High property and while I would have liked for him to speak up regarding these issues, as he is currently experiencing them, he has chosen not to. I can only assume that it is for fear that Wallick Communities will retaliate against him for it (i.e.: evicting him for no reason), which would also not be surprising.Unfortunately for me, I cannot provide any "evidence" of my claims, as any evidence I would have is contained within a property at which I no longer reside. The only person who can do that is one [redacted] who, for reasons unfathomable to me (considering that he complained about it way more than I ever did), has chosen not to pursue the matter at **l any further.Forgive me if this response seems to contain malice, as I am sure it does, but I am deeply offended at the insinuation that I am somehow lying about my own experiences. The only logical conclusion that I can come to is that Wallick Communities is a money-hungry operation with no sense of humanity at all. It is mypersonal belief that they should be stripped of their Revdex.com accreditation, as they clearly are very undeserving of it. I trusted these people to provide me with safe and healthy housing, and that is the one thing that they did not do. "Start With Trust", right? You can't do that with any Wallick Communities Property.
The resident is responsible for paying their individual water bill. They receive a bill from a third party company. The resident is correct that there is a 9 day period to pay the bill on time without a late charge. The resident has been given two credits for late charges in the past even though the...
payment was late. There is no plan to alter the original billing policy at this time that was agreed to by all parties at the time of move in.
Applicants applied January 7, 2015. The application was approved and a tour of the property was scheduled. The applicants liked the unit they toured and wanted to proceed with the move in but not for an additional 38 days. The manager explained that would require the $250.00 deposit. The...
applicant agreed and tendered the deposit on January 27th. On March 6th , the applicants showed up to complete the move in. At that time they pointed out several items of concern including the carpet not to their liking, the use of traditional door stops with the removable bumpers because the presence of a toddler and a few other items. The applicants stepped out to discuss the apartment. They came back in and asked if they could have the weekend to think some more. One of them came back the following week and indicate they were not taking the apartment. During that time the manager had already replaced the carpet, changed all the door stops, Replaced the countertop as well as some other cosmetic items. The applicant was at that time informed that they would forfeit the deposit because of the length of time and our loss from not renting to someone else.
I have reviewed the entire case. The question at hand is the application for residency at Starr High Studios. I did note that Ms. [redacted] had resided at Starr High previously with a roommate. Ms. [redacted] by herself moved out and had her name removed from the lease. Some time later she applied for another apartment by herself. The application was processed and upon completion it was determined that the amount of verifiable monthly income was insufficient to meet the minimum income to rent guidelines in place and the application was rejected for this reason.