Sign in

Innovation Saskatchewan

Sharing is caring! Have something to share about Innovation Saskatchewan? Use RevDex to write a review
Reviews Innovation Saskatchewan

Innovation Saskatchewan Reviews (5)

Initial Business Response / [redacted] (1000, 8, 2015/12/04) */ Attn: Dispute Resolution/Business Review Specialist Revdex.com Complaint Department · have attached the e-mail chain of communication between the Consumer, [redacted] and our officehave also included.the combined history of his account in April 2015, wherein he states that he had a balance of $The bill reflects that his balance in April 2015) was $until he remitted payment of $ on April 20th Please note that his initial demand was for $to be removed from his accountWe are prepared and have offered to credit the account $in effort to resolve this matterThis · amount represents all amounts billed after his account generated a shut off for nonpayment on June 10thWe dispatched servicemen to the address and believed the water to be shut off at that timeThus, in all fairness to Mr [redacted] We act in good faith by offering to remove this amount although he used water, sewer and trash service during this entire period.' The action this office took on June 10th should have prevented him from being able to do soUnfortunately, our equipment failed to completely shut off the water supply and the account continued to bill Please note that we did also refer Mr [redacted] to our website to file a claim for any damages he felt he was entitled to Please let us know if we can be of further assistance Cynthia [redacted] Director [redacted] ***@southbendin.gov City of South Bend 125WColfax Avenue South Bend, IN http:fiwww.southbendin.gov Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off I would like it noted that they admit to not shutting off my water as they have been accusing me of stealing it for over a yearI would also like to note that they sent me a bill for a full months water service for a month that they claim to have shut off the water on the 10th but the bill claims after the 20th.I would also like to forward all the emails between us as the water company is now trying to selectively send you emails and not full conversationsAnd yes at one point in time I was willing to settle, but I am not willing to settle now that I can prove negligence and bill padding Final Consumer Response / [redacted] (4200, 22, 2015/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Good the intended shut off date was in April when I sent and have proof of the certified letter I sent ordering you to fix the valve and shut off the serviceI can also note that 7/i sent a second letter with the picture of SBWWs truck parked illegally in my front yardSo the entire bill by what you just stated is null and voidThank you have a nice day Final Business Response / [redacted] (4000, 20, 2015/12/30) */ Attn: Dispute Resolution/Business Review Specialist Revdex.com Complaint Department South Bend Water Works stands behind its previous offer to make the customer wholeWe cannot however, remove any further charges from the customer's accountOur proposal is to remove all charges after the intended shut off It was the Utility's intent to send any and all emails to Revdex.com of Northern Indiana, which were not duplicate in natureThe customer must pay for charges incurred prior to the intended shut offThis is both fair and equitable Thank you for your attention to this matter and your effort towards swift resolution

Initial Business Response / [redacted] (1000, 5, 2016/11/16) */ This customer signed up for auto-pay on October 5th of Her next bill generated on October 14th, and funds were drawn down automatically on November 7th, which was the first business day following the bill's due date of November 5thThe customer also went and paid the same bill through our online payment system on November 7thHad we been notified before the payments posted to the account, we could have potentially voided out one of the paymentsInstead, both payments were posted to the account and there was a credit on the account equal to the amount of the October 14th bill According to our records, the customer first contacted us a week later on November 14th, and left a message with our Supervisor requesting a refund of the credit on her accountOur Supervisor attempted to call the customer back the same day to discuss the account and was unable to establish a good phone connection or speak with the customer On November 15th, the customer's next bill generated, so the existing credit was applied against that billSince the November 15th bill was greater than the credit applied against it, there is no longer any credit on the account for which to issue a refund, and in fact a relatively small amount is still owed to us by December 5th, when the next auto payment will occur Unfortunately, we can no longer offer a refund because there is no longer any credit on the accountThe customer does have options: 1.) She can leave both payments on the account and a relatively minimal amount will be automatically withdrawn on December 5th ; or 2.) The customer can request a "chargeback" through her credit card company due to a "duplicate payment." Once the credit card company approves the chargeback and notifies us, we can void the payment off of the accountIf this happens, the full amount of the November 15th bill will be withdrawn automatically on December 5thThere is nothing else we can do until we receive a chargeback notice from the credit card company Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not know that my payment would be automatically debited from my bank accountIf I did sign up for it, it was an accidentBecause I did not know about the automatic withdrawal, there was no way for me to know I had overpaid until I looked at my bank account on November I called immediately, but no one was there due to a holidayI have no record on my phone that anyone tried to call me back on November I did call again and spoke to someone on November 15, and was not happy with the responseI think it is bad practice to see that someone has overpaid on a bill (no matter whose fault it was) and not be willing to refund the moneyI think it is also bad business to go ahead and apply my overpayment to next months bill without my consentI think that the money should have been automatically returned to my bank account, as most good businesses would doUnfortunately, I don't have a choice in the water company I use, and I think you take advantage of that Final Business Response / [redacted] (4000, 9, 2016/11/21) */ I understand the customer's frustration and it is unfortunate this incident fell around a City holidayEven if she had been able to get a hold of someone on the 11th, the payments had both posted to the account by then, so the customer's options would have been the same as they are now As stated in our previous response, it is not that we are "unwilling" to credit back the extra paymentOnce a payment has posted to the account, we are unable to credit it back to the customer until we receive the chargeback from the customer's credit card companyIf the customer does not want to pursue that option, there is no further action we can take at this point I would encourage the customer to contact us if she no longer wishes to be enrolled in auto-pay

Initial Business Response /* (1000, 5, 2016/01/13) */
Contact Name and Title: Kim ***, AsstDirec
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@southbendin.gov
I am very sorry for any confusion or misunderstanding regarding this matterThe customer was charged in accordance with
our schedule of rates and charges as approved by both the Indiana Utility Regulatory Commission and the City of South Bend Common CouncilThe customer had an active sprinkler account during the time described in this complaintThere is a minimum monthly rate for all water service accounts based on connection sizeThis particular account has a 3/inch meter, and therefore an associated $billing period minimum chargeThe billing period is approximately monthsThe customer contacted our customer service staff on September 4th and requested that the water service be terminatedA work order was immediately created, and the service was stopped on September 8, The customer did submit a dispute in writing on September 21, This dispute was answered on September The customer stated that their sprinkler system was broken and too expensive to fixThey requested that the minimum monthly charge be credited to their account, and argued that they were billed in errorThe customer was advised that all active accounts are billed the minimum usage chargeThese minimum charges are used to cover fixed costs from all rate payers in an equitable wayThese costs include not only the volume of water itself, but also the infrastructure in place to produce drinking water and to convey it to the customerThe utility staff could not have anticipated that the customer no longer wanted service until the customer made that requestI hope the customer would also consider a cable service bill despite having a broken TV, or a cell phone service bill despite not making a phone call as more appropriate analogies than those presented in the complaintThe service was provided to the customer as requested, and also terminated at the customer's requestAdditional information regarding contacts is available, but has not been provided as it contains information that would identify the customerI would certainly like to always resolve matters to the customer's satisfaction, but in this case we our required to adhere to our approved billing ratesI would be happy to discuss this matter at any time with the customer
OFFER:
The customer's desired resolution cannot be accommodatedAll similar accounts were managed in the same way, and making any adjustment to this account would be in conflict with the rates approved by the IURCThe service has now been disconnected, and no additional charges will be billedI would be happy to discuss this with the customer further, and again apologize regarding any misunderstanding related to this situation
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am adamant that charging for a service that is not utilized is FRAUD, THEFT and ILLEGALUnless the above $is IMMEDIATELY refunded to the account, my next steps will be
Office of the Mayor Pete Buttigieg
State Attorney General's Office - Consumer Complaints Division
Small Claims Court
The sprinkler system was NOT use, therefore services were not utilizedThe DEMAND remains and I expect reimbursement FORTHWITH!
Final Business Response /* (4000, 10, 2016/01/25) */
Contact Name and Title: Kim ***, AsstDirec
This customer was not charged fraudulently or illegallyWe regret that the customer is not satisfied, however we cannot provide service to this customer at no chargeThis customer requested sprinkler service in May of 2007, and the way in which rates and charges are calculated has not changed since thenThe customer is demanding that $be refunded to his accountIn 2015, the customer was billed $for sprinkler service on the bill dated June The customer did have water consumption of units, or approximately 4,gallons between the last time the sprinkler meter was read in (October) and when it was read in JuneThe customer was next charged $on the bill dated August 28, for the period of June through August The meter shows that no water was consumedThe customer notified the utility on September 4th that they wanted their service terminatedThe service was physically disconnected a few days laterThe following bill dated September shows a pro-rated sprinkler amount of $which covers the period from August through the termination of the accountAs explained to the customer many times, these charges were made in accordance with our approved ratesMinimum monthly charges are billed to all active accounts, and when a customer uses more water than the base, additional charges are billed per unit usedThese minimum charges apply to each active account regardless of usageThis is similar to how many utilities bill for serviceHad service to the customer been interrupted, or if an error in billing was made, the customer account would be adjusted accordinglyHowever, on each day during the periods for which the customer was charged, water service was ready and available at the service connectionOn each utility bill, the charge is clearly identified as SP SprinklerAt the top of the bill, the meter read dates for the sprinkler account appearHad the customer requested that service be terminated in October of 2014, or June of 2015, or any time earlier, it would have been doneThe utility cannot charge this customer differently than other customersCopies of the billing statements and local code setting forth billing rates have been provided for the Revdex.com convenience
OFFER:
The customer was charged in accordance with approved rates and charges, and as all other similar sized accounts

Initial Business Response /* (1000, 5, 2016/11/16) */
This customer signed up for auto-pay on October 5th of 2016. Her next bill generated on October 14th, and funds were drawn down automatically on November 7th, which was the first business day following the bill's due date of November 5th. The...

customer also went and paid the same bill through our online payment system on November 7th. Had we been notified before the payments posted to the account, we could have potentially voided out one of the payments. Instead, both payments were posted to the account and there was a credit on the account equal to the amount of the October 14th bill.
According to our records, the customer first contacted us a week later on November 14th, and left a message with our Supervisor requesting a refund of the credit on her account. Our Supervisor attempted to call the customer back the same day to discuss the account and was unable to establish a good phone connection or speak with the customer.
On November 15th, the customer's next bill generated, so the existing credit was applied against that bill. Since the November 15th bill was greater than the credit applied against it, there is no longer any credit on the account for which to issue a refund, and in fact a relatively small amount is still owed to us by December 5th, when the next auto payment will occur.
Unfortunately, we can no longer offer a refund because there is no longer any credit on the account. The customer does have options: 1.) She can leave both payments on the account and a relatively minimal amount will be automatically withdrawn on December 5th ; or 2.) The customer can request a "chargeback" through her credit card company due to a "duplicate payment." Once the credit card company approves the chargeback and notifies us, we can void the payment off of the account. If this happens, the full amount of the November 15th bill will be withdrawn automatically on December 5th. There is nothing else we can do until we receive a chargeback notice from the credit card company.
Initial Consumer Rebuttal /* (3000, 7, 2016/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not know that my payment would be automatically debited from my bank account. If I did sign up for it, it was an accident. Because I did not know about the automatic withdrawal, there was no way for me to know I had overpaid until I looked at my bank account on November 11. I called immediately, but no one was there due to a holiday. I have no record on my phone that anyone tried to call me back on November 14. I did call again and spoke to someone on November 15, and was not happy with the response. I think it is bad practice to see that someone has overpaid on a bill (no matter whose fault it was) and not be willing to refund the money. I think it is also bad business to go ahead and apply my overpayment to next months bill without my consent. I think that the money should have been automatically returned to my bank account, as most good businesses would do. Unfortunately, I don't have a choice in the water company I use, and I think you take advantage of that.
Final Business Response /* (4000, 9, 2016/11/21) */
I understand the customer's frustration and it is unfortunate this incident fell around a City holiday. Even if she had been able to get a hold of someone on the 11th, the payments had both posted to the account by then, so the customer's options would have been the same as they are now.
As stated in our previous response, it is not that we are "unwilling" to credit back the extra payment. Once a payment has posted to the account, we are unable to credit it back to the customer until we receive the chargeback from the customer's credit card company. If the customer does not want to pursue that option, there is no further action we can take at this point.
I would encourage the customer to contact us if she no longer wishes to be enrolled in auto-pay.

Initial Business Response /* (1000, 8, 2015/12/04) */

Attn: Dispute Resolution/Business Review Specialist Revdex.com
Complaint Department
· have attached the e-mail chain of communication between the
Consumer, [redacted] and our office. 1 have also included.the
combined history of his account in...

April 2015, wherein he states
that he had a balance of $33.00. The bill reflects that his balance
in April 2015) was $258.22 until he remitted payment of $100.00
on April 20th.
Please note that his initial demand was for $200.00 to be
removed from his account. We are prepared and have offered to
credit the account $237.05 in effort to resolve this matter. This
· amount represents all amounts billed after his account generated
a shut off for nonpayment on June 10th. We dispatched
servicemen to the address and believed the water to be shut off
at that time. Thus, in all fairness to Mr. [redacted] We act in good
faith by offering to remove this amount although he used water,
sewer and trash service during this entire period.' The action this
office took on June 10th should have prevented him from being
able to do so. Unfortunately, our equipment failed to completely
shut off the water supply and the account continued to bill.
Please note that we did also refer Mr. [redacted] to our website to
file a claim for any damages he felt he was entitled to.

Please let us know if we can be of further assistance.
Cynthia [redacted]
Director [redacted]
[redacted]@southbendin.gov
City of South Bend
125W. Colfax Avenue
South Bend, IN 46601
http:fiwww.southbendin.gov
Initial Consumer Rebuttal /* (3000, 10, 2015/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off I would like it noted that they admit to not shutting off my water as they have been accusing me of stealing it for over a year. I would also like to note that they sent me a bill for a full months water service for a month that they claim to have shut off the water on the 10th but the bill claims after the 20th.I would also like to forward all the emails between us as the water company is now trying to selectively send you emails and not full conversations. And yes at one point in time I was willing to settle, but I am not willing to settle now that I can prove negligence and bill padding.
Final Consumer Response /* (4200, 22, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Good the intended shut off date was in April when I sent and have proof of the certified letter I sent ordering you to fix the valve and shut off the service. I can also note that 7/2015 I sent a second letter with the picture of SBWWs truck parked illegally in my front yard. So the entire bill by what you just stated is null and void. Thank you have a nice day.
Final Business Response /* (4000, 20, 2015/12/30) */
Attn: Dispute Resolution/Business Review Specialist Revdex.com Complaint Department
South Bend Water Works stands behind its previous offer to make the customer whole. We cannot however, remove any further charges from the customer's account. Our proposal is to remove all charges after the intended shut off.
It was the Utility's intent to send any and all emails to Revdex.com of Northern Indiana, which were not duplicate in nature. The customer must pay for charges incurred prior to the intended shut off. This is both fair and equitable.
Thank you for your attention to this matter and your effort towards swift resolution.

Check fields!

Write a review of Innovation Saskatchewan

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Innovation Saskatchewan Rating

Overall satisfaction rating

Address: 343-111 Research Drive, Saskatoon, Saskatchewan, Canada, S7N 3R2

Phone:

77 0 0
Show more...

Web:

nnovationsask.ca

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Innovation Saskatchewan, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Innovation Saskatchewan

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated