Innovation Toyota

We spoke to the customer who dealt with a spanish salesperson and was explained in spanish everything on the contractHe said he understood the whole time on everything that was presentedWithin the next couple of days his girlfrien came in trying to tell us he understood nothingWe sat with him again and he said I understandThen his girlfrien started complaining to everyoneHe is the person to deal with not his girlfriend who thinks she bought the carWe talk to him and all is goodShe gets involved and all is not good

I spoke to [redacted] about his problem and we came to a mutual agreement about everythingHe did tell me that he was going to cal Revdex.com and let them klnow he was happyAll good.Tell us why here

We did mail out to this consumerWe did not send him something that if he read the whole thing he would have understood that he would need to match his confimation codeIf someone on the phone told him that he won I can't prove they said thatI asked around and no one on my staff would ever say thatIf the call center we hired said anything like that I will make sure it won't happen againLet me know how I can help###-###-#### Anthony B [redacted]

[redacted] ***RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The business has not issued a refund yetThey told me that they had initiated a refund on June **, I do not have that yetMy credit card company told me that by law they have to wait for days for a refund to show upThis has not happened yetHow do I know that they are not lying again? A woman named Gina left a voicemail for me, asking for my credit card number to issue a refund yesterday!! Am I am dead scared to give them any more of my informationTheir response saying they are sorry about my bad experience and hiding behind 'we are new" is a jokeThey intentionally tried to defraud meTheir finance manager tried to tell me how I should buy the extended warranty for $3900, he would finance it, and his exact words " Don't worry Toyota is paying for it"! After all the fiasco, the owner, Robert B [redacted] called to offer me another "deal"Their customer relations manager never called either liked Toyota Motor Sales said they would In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They did call and offered a refund of $I told them that hours of labor, like they charged to do the same job in June at todays labor rate of $per hour would be $They charged me $I expected a refund of $300, and $was going to make me happyI told him I intended to file a complaint with the Suffolk County Consumer Affairs OfficeI also said I didn't think a car with 87,mile should need to have water pump replaced times, of them within 25,milesSo NO I will not accept their attempt so settle this for a refund of $ Thank You In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Im sorry to say without you giving us your full credit card # we cannot process your requestIt is something that is neededGina is the office manager she will handle it if you let her [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint... ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received a call from Anthony(General Manager) from Innovation Toyota on Wednesday afternoon July **, 2016 and he asked me to come into the dealership at 1:30pm to talk to him regarding my complaint. I did and it seems like I ended up getting what I wanted regarding the price of my vehicle. I think if I had done this on my own that I wouldn’t have gotten the same results as I did with you initiating this complaint with them from me. It may take awhile for all the extra’s to get cancelled i.e. tire and rim warranty, extended maintenance, etc and the new loan to reflect this. My initial loan was for $36,000 now it’s going to be $29,000. He said he was going to send me a check for $1,500 on top of this. I still think the price is high but will take it. He also told me that under New York state law that a dealership can charge 130 percent more for a vehicle so I feel very lucky that I have you folks on my side. Thanks very much for your help!Kind Regards [redacted]

We did send a mailer out for a TVThe prize this consumer won was a Gift cardWe just ordered more they will be here on Tuesday around 2pmAny questions call me at ###-###-#### I will help with anything you needAnthony B [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not need to call Gina or anyone at your unethical business as my credit card company has initiated a dispute and has reversed the chargeYou can just let the charge reversal stay, and the refund will be complete. I wrote you a demand letter on June **, 2016. I waited for the Dealership to do the right thing, and two people at your Dealership lied to me stating that they had initiated the refund, when in fact nothing was doneIf you had not heard from Revdex.com on my behalf, you would not have done anythingIf anyone at your dealership has any courtesy & even a hint of being ethical, you could send a reparation amount to Revdex.com for me, which I will gladly share with them on a percentage basis for facilitating the refundThe reparation would be for the cruelty & bullying by you and your staff and for aggravation, inconvenience caused due to delay in obtaining a vehicle, and my lost personal & professional time that your attempted "bait & switch" has causedNot to mention the gas spent for the three trips I had to make to your dealership for a car I was set to buyI have bought cars before, and never have I dealt with so much incompetence, unprofessionalism & unethical dealingsI am sure I will buy more cars, but never from you or your dealership, and not even from ToyotaIf Toyota does not screen their dealers, then they must themselves be doing a lot of wrong.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

We are issuing a refund todayWe also wiped out the information that you requested. We are sorry that you had a bad experiance hereWe are new and we made some errorsNothing intentional I promiseWe are just trying to work out the bugsAgain we are very sorry

We spoke to the customer and explained the process of how he was chargedHe said that he was still upset so we offered a refund to help offset his charges and try to make him feel a little better about usHe stated that he didn't want any refund and that complaining to as many people was just what
he was going to doWe did reach out and try to help to no avail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did call and offered a refund of $68. I told them that 1.6 hours of labor, like they charged to do the same job in June 2014 at todays labor rate of $125 per hour would be $200. They charged me $500. I expected a refund of $300, and $68 was going to make me happy. I told him I intended to file a complaint with the Suffolk County Consumer Affairs Office. I also said I didn't think a car with 87,000 mile should need to have water pump replaced 3 times, 2 of them within 25,000 miles. So NO I will not accept their attempt so settle this for a refund of $68.  Thank You
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The business has not issued a refund yet. They told me that they had initiated a refund on June **, 2016. I do not have that yet. My credit card company told me that by law they have to wait for 15 days for a refund to show up. This has not happened yet. How do I know that they are not lying again? A woman named Gina left a voicemail for me, asking for my credit card number to issue a refund yesterday!! Am I am dead scared to give them any more of my information. Their response saying they are sorry about my bad experience and hiding behind 'we are new" is a joke. They intentionally tried to defraud me. Their finance manager tried to tell me how I should buy the extended warranty for $3900, he would finance it, and his exact words " Don't worry Toyota is paying for it"! After all the fiasco, the owner, Robert B[redacted] called to offer me another "deal". Their customer relations manager never called either liked Toyota Motor Sales said they would. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received a call from Anthony(General Manager) from Innovation Toyota on Wednesday afternoon July **, 2016 and he asked me to come into the dealership at 1:30pm to talk to him regarding my complaint.  I did and it seems like I ended up getting what I wanted regarding the price of my vehicle.   I think if I had done this on my own that I wouldn’t have gotten the same results as I did with you initiating this complaint with them from me.   It may take awhile for all the extra’s to get cancelled i.e. tire and rim warranty, extended maintenance, etc and the new loan to reflect this.  My initial loan was for $36,000 now it’s going to be $29,000.  He said he was going to send me a check for $1,500 on top of this.  I still think the price is high but will take it.  He also told me that under New York state law that a dealership can charge 130 percent more for a vehicle so I feel very lucky that I have you folks on my side.  Thanks very much for your help!Kind Regards[redacted]

I spoke to [redacted] about his problem and we came to a mutual agreement about everything. He did tell me that he was going to cal Revdex.com and let them klnow he was happy. All good.Tell us why here...

We did send a mailer out for a TV. The prize this consumer won was a 25.00 Gift card. We just ordered more they will be here on Tuesday around 2pm. Any questions call me at ###-###-#### I will help with anything you need. Anthony B[redacted]

We spoke to the customer who dealt with a spanish salesperson and was explained in spanish everything on the contract. He said he understood the whole time on everything that was presented. Within the next couple of days his girlfrien came in trying to tell us he understood nothing. We sat with him...

again and he said I understand. Then his girlfrien started complaining to everyone. He is the person to deal with not his girlfriend who thinks she bought the car. We talk to him and all is good. She gets involved and all is not good.

Im sorry to say without you giving us your full credit card # we cannot process your request. It is something that is needed. Gina is the office manager she will handle it if you let her. [redacted]

We did mail out to this consumer. We did not send him something that if he read the whole thing he would have understood that he would need to match his confimation code. If someone on the phone told him that he won I can't prove they said that. I asked around and no one on my staff would ever...

say that. If the call center we hired said anything like that I will make sure it won't happen again. Let me know how I can help. ###-###-#### Anthony B[redacted]