Innovations Diagnostic Hair & Skin Salon

Hello-Concentra follows the Federal rules in terms of passing or failing a driver during a DOT exam- paying the fee for the exam does not ensure the patient will pass the exam, it covers the cost of the time to administer the components of the exam by the medical provider and associated testing If the patient falls into the criteria requiring additional testing to passed the exam (in this example a slepp study), we simply inform the patient of the next steps to satisfy the Federal requirement Concentra does not offer the these services nor has any gain, financial or otherwise, in the patient performing themAs the services were rendered we do not feel a refund is justifedIf the patient would like to speak, I would be happy to arrange a call with a medical provider to further explain the exclusion criteria.Rob P***Director of Operations- AZ/UTConcentra [redacted]

Hello-Due to the medium in which you have decided to engage in conversation HIPPA prevents me from offering specific details regarding your care. The FMSCA does not require testing on every DOT applicantInstead, the FMCSA requires the Certified Practitioner to gather additional information based on findings obtained during the DOT Physical to esnure safety on our roads. Based on the addtional information, the Ceritified Practitioner can pass the applicant.This would best be reolved if you contact be directly by with email or phone.Rob P***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
They have not provided any information where in the FMCSA regs that require a sleep studyI have the the big Green book with all regs, and l have not found anywhere that requires a driver's body mass be messured and I know of at least drivers that have had to go to nonconcentra locations and those certified people (some Dr some not, cents being a medical Dr is not a requirement for certification ) there is no reason for me to talk to a Dr I have one of those and he is saying I DO NOT need a sleep study so cents he has been my Dr for the past 15-years he would be the one I would go with he is real Dr has he own practice not medical hatching shop he does not make the rules up to pad the company bottom lineI will have to contact OIDA over this and let them do the work made they can get a class action lawsuit out of it.*** ***

Hello-Concentra follows the Federal rules in terms of passing or failing a driver during a DOT exam-  paying the fee for the exam does not ensure the patient will pass the exam, it covers the cost of the time to administer the components of the exam by the medical provider and associated...

testing.  If the patient falls into the criteria requiring additional testing to passed the exam (in this example a slepp study), we simply inform the patient of the next steps to satisfy the Federal requirement.  Concentra does not offer the these services nor has any gain, financial or otherwise, in the patient performing them. As the services were rendered we do not feel a refund is justifed. If the patient would like to speak, I would be happy to arrange a call with a medical provider to further explain the exclusion criteria.Rob P[redacted]Director of Operations- AZ/UTConcentra[redacted]